Graham Stanton, President of Peloton Cycle, addresses how he builds a multicultural team for long-term success. He values competence over conformity in hiring and builds a diverse team with a diversity of thought. While short-term thinking pays bills, he focuses on understanding customers to avoid jeopardizing the long term. He relies on his team to point out blind spots and remains open to new ideas rather than attaching to assumptions.

1. A Leader’s Game Plan
An Interview with Graham Stanton, President of Peloton Cycle

2. As A Leader How Do You Address The
"Fault Lines" Within The Team?

3. Most of the time, everyone is earnestly
working toward the same goals, and
"fault lines" often come from simple
misunderstandings or, occasionally, come
from differing management or
communication styles.

4. Ultimately, the company values
competence and collaboration,
and occasional, vigorous debate
is healthy and even encouraged.

5. How Do You Build A Multicultural Team
To Ensure The Company Is Set Up For
Success?

6. The first is that we have a
dedicated recruiting team
searches wide to make hires at all
levels, rather than primarily
relying on our own personal and
professional networks.

7. The second is by valuing competence over conformity. This
has helped yield a diversity of backgrounds and also a
diversity of thought.

8. Short-term Thinking Pays The Bills But
How Do You Better Incorporate Long-
term Thinking Into Your Decision-making
Process?

9. So it's easy to spend a little extra money
now if we know it will improve our
chances of getting to where we know we
can go.

10. The harder part is foregoing short term
revenue in order not to jeopardize the
long term.

11. But instead of taking the easy path
to quick sales, we put in the hard
work to understand and pay respect to
our customers.

12. How Do You Adjusting Your Thinking In
Ways That Compensate For Your Blind
Spots?

13. The first step is becoming aware of
blind spots, and on the Peloton team,
we rely on each other to think
differently and to point out blind spots
in each other's thinking.

14. The adjustment comes from not getting
too attached to any idea or
assumption about the state of
affairs.

15. Do You Consider Failure As Normal,
Positive And A Source Of Opportunity?

16. If you aim high, failure to some extent is
going to be unavoidable, and a total lack of
failure only shows a lack of ambition.

17. How Does The Availability Of Re-usable
Infrastructure, Like APIs Or Payment
Platforms, Help Your Company?

18. Reusable software infrastructure
has been critical for every stage
of our development.

19. Other tools have also been
invaluable. For instance, Stripe
handles all of our payments.

20. Thank-you
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