1. Ramendra Maitra
8412908008 / 033-22903099. ramendra.maitra@hotmail.com ; LinkedIn URL :
https://in.linkedin.com/pub/ramendra-maitra/5b/b48/a39
For internal use only
PROFESSIONAL SNAPSHOT
➢ 12 years 5 months ofprofessional experience
➢ Currently working in Corporate Services with focus on Space Management and Transitions
➢ Experienced in identifying ,managing and mentoring Lean,Six Sigma and Kaizen projects
➢ Certified in Six Sigma Green Belt
➢ Trained in Six Sigma Black Belt
➢ Trained in auditing for ISO 9001, 27001,14001 ; BS 18001 : 2007,HIPPA , COPC , EFQM, e-SCM
PROFESSIONAL EXPERIENCE
(1.) Deutsche Bank, AG 2nd
September,2013 -
Present
Service Delivery Assistant : Space Management (Pune, Mumbai, Jaipur, Bangalore)
Assistant Transition Manager : APAC
➢ Vendor Transitions for DB sites across APAC region
➢ Driving and mentoring Six Sigma,Kaizen and Lean Projects for Process Improvement
➢ Space managementfor operations and transition projectrequirements
➢ Co-ordinating with ProjectTeam for structural developments across DBOIand DBAG sites in India
Key accomplishments :
● Completed transition ofFacility Management Services for DB site in Indonesia
● Transition ofFacility ManagementServices for DB site at Sri Lanka near completion
● Managed Black Belt project to improve 4-eye accuracy % from 95% to 97%
● Mentored Kaizen projectto reduce wrong transfer of cases from 20% to 10%
● Completed automation projectfor shiftallowance calculation in monthlypayroll processing for
four DBOI sites
● Worked on project to make all DBAG and DBOI sites in India complywith RBI guidelines for
facilities provided to differently abled customers
(2.) Hinduja Global Solutions Ltd. 28th
March, 2012 - 22nd
August,2013
Assistant Manager – Quality and Training : Telecom Operations
➢ Managing and mentoring upto 10 member team of Quality Analysts and Trainers
➢ Running Six Sigma Projects to improve Customer Satisfaction,Call Qualityand Repeatscores
➢ Training Need Analysis and delivering training requirements
➢ Sharing and replicating bestpractices from other projects
➢ e-SCM Configuration Controller for Tata Docomo and Airtel accounts

2. Ramendra Maitra
8412908008 / 033-22903099. ramendra.maitra@hotmail.com ; LinkedIn URL :
https://in.linkedin.com/pub/ramendra-maitra/5b/b48/a39
For internal use only
➢ Preparing and presenting process reviews to the stakeholders
➢ Coducting process selfappraisals and Kaizen activities
Key accomplishments :
● Completed Green BeltSix Sigma projectto improve Error Free Calls from 55% to 95%
● Executed Lean project to reduce Repeatfrom 20% to 7%
● Successfullycontributed three original bestpractices for process improvementin 6 months
● Worked as Lead auditor for ISI 9001
● Mentored Quality Analysts for Six Sigma Yellow Belt certification
(3.) Serco Global Services Ltd. 14th
March,2006 - 27th
March,2012
➢ Managing 16 member team of Quality Analysts
➢ Analysing accuracy trends and formulating Action Plans for improvementoftransactional quality
➢ Working with Internal Review Team to prevent non-compliance on the floor
➢ Subjectmatter expert for Internal and External calibration sessions every month among Quality
Analysts and Team Leaders
Key accomplishments :
● Successful change managementand initiation ofcross auditpractice in Quality Team
● Mentored Quality Analyst to successfullyimplementSix Sigma methodology
● Worked in process improvementprojectto improve call accuracy to 95%
● Recognized as Key Critical Resource :2011-2012,BestTeam Leader : 2011-2012,BestVoice
Quality Coach : Jan-Mar’09, BestSupport Staff : Oct-Dec’09
● Created new Training Module for effective training of future training batches .
(4.) WNS Global Services 3rd
August,2005 - 12th
March,2006
Senior Customer Service Representative : CBO, Virgin Atlantic
➢ Answering customer queries aboutlocation and deliveryof misplaced baggage
➢ Interacting with the airportauthorities by phone and electronic means to locate misplaced baggage and
arrange for delivery
(5.) Wipro Spectramind 1st
July,2004 - 15th
June,2005
Customer Service Representative : Dell, Friends Provident
➢ Addressing hardware and software issues faced by customers using Dell Personal Computers

3. Ramendra Maitra
8412908008 / 033-22903099. ramendra.maitra@hotmail.com ; LinkedIn URL :
https://in.linkedin.com/pub/ramendra-maitra/5b/b48/a39
For internal use only
➢ Surrendering insurance policies for customers ofFriends Provident
EDUCATION and CERTIFICATIONS
➢ Six Sigma Green Belt
➢ B.E Electrical (Nagpur University)
TECHNICAL SKILLS
MS Office, Minitab