1. Curriculum Vitae
RAM KISHOR
15/739 – Vasundhara
Sector-15
Ghaziabad (U.P)
Phone.09313447508,09811113948
E-Mail: ram_chak@yahoo.com
.
Career Objective:
To carve a niche in the arena of Electrical, Electronics where my professional and interpersonal skill can be utilized towards personal and
interpersonal development.
Strengths:
• Outstanding Analytical Skills - Technical as well as Commercial.
• Excellent Communication Skills - Verbal & Written.
• Manage Business Relations with Associates.
• Systematic, Logical & Result Oriented Approach to achieve the goal.
• High Grasping Power.
Weakness:
• Little free spoken.
Particular of working Experience:
• Presently working with M/s. Autometers Alliance Limited (Noida) as Account Head Customer Services-RE
( Dy. Manager Level) from 2015 to till now.
• Worked with M/s. Autometers Alliance Limited (Noida) as Account Head Customer Services-RE ( Assistant
Manager Level) from 2013 to 2014.
• Worked with M/s. Autometers Alliance Limited (Noida) as Sr. Engineer (Customer Support-RE) from 2009 to
2012.
• Worked with M/s. Autometers Alliance Limited (Noida) as Engineer (Customer Support-Railway Equipments)
from 20th August 2005 to 2008.
• Worked with M/s. Hi-Rel Electronics (Pvt.) Ltd as Engineer (Customer Service) from 14
th
Aug.1999 to 19
th
Aug.2005
at New Delhi for Northern India.
• Worked with M/s.Target marketing (Mumbai) as Engineer (Sales & Service) from 01
th Oct.
1996 to 13
th
Aug.1999
at New
Delhi, Lucknow Chandigarh and Mumbai.
Company Profile (Present):
M/s. Autometers Alliance Limited is a leading and well known company in the Industrial sector and Indian Railways for manufacturing of
semiconductor , switch & gear based of below mentioned quality products in technical collaboration with worlds' reputed technology
provider like:
Technology Provider Products
Hyundai Heavy Industries Ltd. (South Korea) : IGBT based Static Converter for Railways Applications.
IGBT based Converters / Inverter upto 500 kVA for Passenger Coaches application,
• Under Slung Inverter / OB 25 kVA : 110V DC to 415, 3ph.50 Hz
• Under Slung Converter 25 kVA : 1000V AC 1ph to 415, 3ph.50 Hz

2. • Under Slung Inverter 100 kVA, 50 kVA, 5 kW : 750 DC to , 3ph.50 Hz (for Kolkata Metro)

3. • Onboard Converter 180 kVA : 830 V AC 1 ph to AC 415, 3ph.50Hz
• Onboard Converter 3x130 kVA : 830 V AC 1 ph to AC 415, 3ph.50Hz
Onboard Converter 500 kVA : 830 V AC 1 ph to AC 750, 3ph.50Hz CLW, Indian Railway
India : 3x130 KVA GTO/ IGBT based Auxiliary Converter for
Electric Locomotives (AC Propulsion)
Whiteley Electronics, UK : Passenger Information System for Rail and Metro Rail
Ganz Transelektro Traction Electric Ltd.Hungary : Onboard Tap changer for Electric Locomotives
Alfa Union, a.s Czech Republic : Specialized Switch gear items for traction application
Pixy AG,Swtzerland : Diagnostic Terminal for onboard application
Secheron, Switzerland : 25 kV, 1000A Single bottle AC Vacuum Circuit Breaker for
Electric Locomotive and EMUs
Powertronix S.P, Italy : Online IGBT based, Green Power UPS System (from
10 kVA to 2400 kVA)
Self Profile in Present Organization, 2013 To Till Now:
• · Responsible for Service Operations delivery Excellence.
• · Heading Service Operations team across National Level.
• · Responsible for Customer Satisfaction, Support Cost and Revenue
• · Managing a team of More than 70+ On Roll & Of Roll at national Level.
• · Focused approach AMC / Spare Sales.
• · Manage Cost at all areas - Materials and Distribution
• · Effective inventory control by deploying innovative methods
• · Setting up and revamping existing Processes for better efficiency
• · Structured review of each function to have desired results.
• · Partner Claims processing for Prompt service delivery
• .Timely forecasting of materials and scheduled review with sourcing team to ensure no stock out situation.
• . Monitoring & supervision of proper installation and maintenance of the products.
• . Plan and impart refresher training course to the service engineers as per ISO guideline.
• . Implementation of reliability improvement plan as time to time suggested by in-house R&D.
• . Ensure timely completion of preventive maintenance schedules of under AMC products.
• . Ensure prompt attention (as per term & conditions AMC) to the break down / PMs.
• . Ensure to cover maximum equipments in AMC to generate the maximum revenue.
• . Liaisons with Railway Head Quarters, Regional Offices as well as RDSO Lucknow.
• . Meetings related to products at RDSO and other railways offices.
Self Profile in Present Organization, 2008 To 2013:
• Monitoring & supervision of proper installation and maintenance of the products.
• Attend critical and repeated failures of 180 KVA, 25 KVA, 100KVA, 50 kVA, 5 KW Converters, 6.5 KW regulated Batter Charger.
• Planning for materials and man power for providing prompt service support to the customer.
• Logistics Management – planning and optimizing inventory usage, submitting reports to concerns, conducting stock tackling
and audit for spares and products.
• Plan & execute the action plan as per Minute of Meetings.
• Assist HOD in all level of departmental need/ activities.
• Maintain data (commissioning, failure and modification etc.) of concern products.
• Monitor the trends of failure/ failure analysis and make the plan of action to arrest the same discussing with R &D and other
concern.
• Ensure to implements the corrective action / modification with in specific time.
• Providing technical support / training to engineers for rectification of all kind of problems observed during the service period of

4. product
• Plan and impart refresher training course to the service engineers as per ISO guideline.
• Assist engineers, regarding report writing and technical analysis work.
• Providing the feedback, related to failure, to our R&D and other concern departments to improve the product reliability and to
avoid repeat failures.
• Co – ordination with other departments and other officials by providing them complete feedback, daily and periodic reports.
• Follow the appropriate maintenance procedures and instructions, operating rules and procedures to ensure compliance with the
required requirements.
• Prepare failure analysis and CSI reports of products and make necessary plan of action according to results.
• Supervision of implementation of reliability improvement plan as time to time suggested by in-house R&D as well as RDSO
against failure trends.
• Ensure timely completion of preventive maintenance schedules of under AMC products.
• Ensure prompt attention (as per term & conditions AMC) to break down call so that penalty could be avoided.
• Ensure to cover maximum equipments in AMC to generate the maximum revenue.
• Liaisons with Railway Head Quarters, Regional Offices as well as RDSO Lucknow.
• Attend the meetings related to products at RDSO and other railways offices.
Self Profile in Present Organization) : Form – 20th
August 2005 to March 2008:
• Break downs attention of 180 KVA, 25 KVA, Converters, DA and Switch Gear equipments of Locomotive application.
• Register complaints of Power Conditioning Products.
• Carry out and monitor the reliability improvements modification work of equipments.
• Provides technical support / troubleshooting assistance to field engineers and customer.
• Support to the seniors in external meetings with practical feedback.
• Impart training to end users as per the instruction of managements.
• Give the field feedbacks / suggestions to internal operation (R&D, Production etc.).
• Conduct periodic reviews of customer complaints.
• Handling of various electronics instruments such as CRO, IR and H.V. tester.
• Root cause failure analysis of field return defective cards, components and devices at CS -Lab before forwarding to R&D or
production.
• Carryout routine preventive maintenance visits, performs minor, major repairs and follow up of AMC payments.
• Produce / maintain maintenance records of Customer Support, tools & equipments.
• Assists superiors for various ISO factions, materials planning and optimization of man power.
Company Profile (M/s- Hi- Rel Electronics Ltd):
M/s:- Hi-Rel Electronics Ltd is a leading company in the Power Electronics Industries and manufacturing of AC-DC Drives, Power
Controller, DC-DC Converters, Off line & Online UPS ranging 500 VA-500 kVA and also manufacturing railways application products
like 10 kVA / 25 kVA on board /Under slung 3-Phase out put inverters ,6.5 kW Regulated Battery Charger etc.
M/s- Hi- Rel is the well known name in the almost all reputed industrial sectors as Cement Oil, Power, Chemical, Fertilizer & Textile
industries for providing total power solution.
Self Profile :
• Supervision of erection, commissioning & Installation of all above UPSs, Power Controllers, Inverters, Converters, Battery
Chargers and AC- DC Drives.
• Enhance the targeted revenue by AMC & spare sale of equipment.
• Attend breakdown calls of the UPSs, Power Controllers, Inverters, Converters, Battery chargers and AC- DC Drives.
• Carryout routine preventive maintenance visits, performs minor, major repairs and follow up of AMC payments.
• Handling of various electronics instruments such as CRO, IR and H.V. tester.
• Support to the seniors in external meetings with practical feedback.
• Conduct periodic reviews of customer complaints.

5. Company Profile (M/s- Target Marketing Pvt. Ltd):
• Manufacturing Online UPS up to 100 kVA, well known name in EDP as well as Banking sectors.
Self Profile:
• Supervision of erection, commissioning & installation of all above said products and repair & maintenance after sale.
• To enhance the targeted revenue by AMC & spare sale of equipment.
Qualification:
• Three year diploma in electronics engineering (from Technical Board of Education U.P, Lucknow) securing with 75.7 % marks
in aggregate in year 1996.
• 10+2 (PCM) from Mainpuri (U.P) in year 1991.
Computer Skills:
• Package known: MS Office,
• Operating System: Windows XP, unlimited.
Personal details:
Fathers' Name : Late Shri. Raghuvir Singh
Mothers' Name : Late. Smt. Rammurti Devi
Date of Birth :15th
.Jan.1974
Permanent Address-1 : S/o:-Shri-Raghuvir Singh
Kharagjeet Nagar,
Rishi Ashram Road
Mainpuri-205001(U.P)
Permanent Address-2 : F-110-,Tower -F
Ajnara Integrity
Raj Nagar Extension
Ghaziabad -201012 (U.P)
Marital Status : Married
Salary Drawn (CTC) :
Salary Expected : (Negotiable)
Notice period : One Month
Declaration:
I hereby declare that all the information furnished above is true to the best of my knowledge.
Date: 02 /05 /2016
Place: Ghaziabad (RAM KISHOR)

6. Company Profile (M/s- Target Marketing Pvt. Ltd):
• Manufacturing Online UPS up to 100 kVA, well known name in EDP as well as Banking sectors.
Self Profile:
• Supervision of erection, commissioning & installation of all above said products and repair & maintenance after sale.
• To enhance the targeted revenue by AMC & spare sale of equipment.
Qualification:
• Three year diploma in electronics engineering (from Technical Board of Education U.P, Lucknow) securing with 75.7 % marks
in aggregate in year 1996.
• 10+2 (PCM) from Mainpuri (U.P) in year 1991.
Computer Skills:
• Package known: MS Office,
• Operating System: Windows XP, unlimited.
Personal details:
Fathers' Name : Late Shri. Raghuvir Singh
Mothers' Name : Late. Smt. Rammurti Devi
Date of Birth :15th
.Jan.1974
Permanent Address-1 : S/o:-Shri-Raghuvir Singh
Kharagjeet Nagar,
Rishi Ashram Road
Mainpuri-205001(U.P)
Permanent Address-2 : F-110-,Tower -F
Ajnara Integrity
Raj Nagar Extension
Ghaziabad -201012 (U.P)
Marital Status : Married
Salary Drawn (CTC) :
Salary Expected : (Negotiable)
Notice period : One Month
Declaration:
I hereby declare that all the information furnished above is true to the best of my knowledge.
Date: 02 /05 /2016
Place: Ghaziabad (RAM KISHOR)