Business is an economic activity, which is concerned with the production and distribution of goods and services to the society. It helps to earn profits by serving and satisfying the members of the society. So these are the social responsibility of business towards consumers which is given in the power point.

1. SOCIAL RESPONSIBILITY
OF BUSINESS TOWARDS
CONSUMERS

2. CONTENTS
• Introduction to Business
• Concepts of Business
• Social responsibilities of Business
• Social responsibilities of business towards Consumers

3. INTRODUCTION TO BUSINESS
• It is economic activity, which is concerned with the production and
distribution of goods and services to the society.
• It helps to earn profits by serving and satisfying the members of the
society.

4. CONCEPTS OF BUSINESS
• Generally there are two concepts of business. They are:
Traditional
Concept
Modern
Concept
Concepts of
Business

5. • Traditional concepts:
It states that a business of a business is to earn profit through production
and marketing of different types of goods and services.
• Modern concepts:
It states that business can only earn profit through customers satisfaction.
So, customers satisfaction is the central point of modern concept.

8. SOCIAL RESPONSIBILITY TOWARDS

9. WHO ARE CUSTOMERS?
• A person who buys goods or services from a
shop or business is known as customers.
• Customers are everything for any business.
Whatever it produces, it produces for them.
• A business must satisfy its customers with
the quality , quantity and price of the goods
and services produced.

10. THE MAJOR RESPONSIBILITIES OF
BUSINESS TOWARDS ITS CUSTOMERS
ARE:
• Awareness of customers tastes, interests and choice
• Supply quality products and services at responsible price
• Provide pre-sales and after-sales services
• Avoiding unfair trade practices
• Provide information about new and substitute products
• Handle customers grievance