Managers are responsible for controlling and administering organizations and staff. There are typically three levels of managers - workers, first-line managers, and middle/senior managers. Managers play key roles such as setting objectives, making plans, guiding workers, and resolving issues. Effective managers have strong conceptual, human, and technical skills to fulfill their interpersonal, informational, and decision-making duties.

2. PREPARED BY
SUBMITTED TO
Name Enrollment no.
Tailor Krishna 130760107027
Talaviya Dhaval 130760107028
Talaviya Radhika 130760107029
Tandel jinal 130760107030
Vaghasiya Rajvi 130760107031
Prof. Vidita vithlani
Prof. Vijay radadiya

3.  a person responsible for
controlling or
administering an
organization or group of
staff.
a person regarded in
terms of their skill in
managing resources,
especially those of a
household.
Who are Managers?

4.  For the past 200 years there have been three levels
of managers.
Workers
(non-managerial workforce)
First-Line
Manager
Middle
Manager
Senior
Manager
These people are responsible for
the strategic vision, policies and
direction of an enterprise.
These people who deal with
day-to-day production and
service issues
1. LEVEL OF MANAGER

5. 1.Top Level Management
Top level management comprises board of
directors, chief executive or managing director.
The top management is the ultimate authority
and it sets goals and policies for an enterprise.
They focus on planning and coordinating
functions.
E.g.trusty,principal,etc…

6. Roles:
Top management sets objectives, strategic
plans and design board policies of the
enterprise.
It issues necessary instructions for preparation
of department budgets, procedures, schedules
etc.
To provide guidance and direction which helps
an enterprise to achieve its goal.
Appoint of executives for middle level is one
of the most important functions executed by
the top management.

7. 2.Middle Level Management
It incorporates branch managers and
departmental managers.
They are accountable for the functioning of
their department.
• E.g.head of depatment,manager,etc….

8. Roles:
It executes the plans of organization in
accordance with the goals and policies of top
management.
They make plans for the departments or
section of org.
They participates in training of low level of
manager .
One of the important function of middle level
manager is to interpret and explain policies
from top level to lower level management.

9. 3.Lower level management
 It consist of supervisors , foreman, section officers ,
superintendent.
 E.g.teachers,peon,etc….

10. Roles:
Their main role is to guide & instruct workers
for day to day activities.
They are responsible for quality and quantity
of production.
They are mediator between workers and high
level manager. They represent workers
problems, suggestions etc. to high level
management.
Supervisors provide training to workers.

11. 1. Interpersonal roles
2. Informational roles
3. Decisional roles
2. Key role of manager

14. 1. Interpersonal roles
1. Figurehead role: A head of organization
by name only having no read responsibility
or authority.
2. Leader role: Guiding, motivating people,
developing team spirit,training, counseling,
and mentoring high employee performance.
3. Liason role: Communicating with people
both inside and outside the organisation.

15. 2. Informational roles
1. Monitor role: This role involves seeking current
information from many sources.
2. Disseminator role: Distributing information from
both internal and external sources to management,
employees and colleagues.
OR
Transmitting information to influence the attitudes
and behavior of employees.

16. 3. Spokesperson role:
 Representing the
organisation to external
people and groups;
Representing employees to
management and vice versa.
•Eg:- Sachin is brand
ambassador of Toshiba.

17. 3. Decisional role
 Decisional role is very
important role. Manager has to
take decisions daily. In
decisional role they performs
four roles:
1. Entrepreneur role
2. Resource-allocator role
3. Negotiator role
4. Disturbance handler

18. 1. Entrepreneur role :
 As an entrepreneur the
manager assumes certain risks
which can affect the organization.
 Manager has to take
decisions like expansion or
diversification, initiation of new
project, developement of old
procedures etc.

19. 2. Resource-allocator role:
 As a resource allocator
manager fulfill the demand of various
units in term of human, physical and
financial.
 Manager tries to utilize these
resources in such way that no
department suffers for their
inadequacy.
 Manager assign resources
between functions and divisions,
setting the budgets of lower managers.

20. 3. Negotiator role:
 As negotiator manager has
to take decisions regarding prices
with supplier and customers.
 Manager also deals with
trade unions and negotiates with
them regarding working conditions
and wage fixation.
 Manager makes agreements
with groups or individuals, both
inside and outside the organisation.

21. 4. Disturbance handler:
 As a disturbance handler
manager has to take care of certain
disturbance in organization such
as resolving employee disputes
and strikes etc.
 Manager manage an
unexpected event or crisis.

22. Skills of Manager
There are three skills
1) Conceptual Skills
2) Human Skills
3) Technical Skill

23. 1. Conceptual Skills
The ability to think and to conceptualize about
abstract and complex situations…
The term "conceptual skills" refers to the aptitude
that people have to formulate ideas.
Conceptual skills involve knowing how to and
being able to formulate ideas. Individuals who have
strong conceptual skills typically have excellent
cognitive abilities to think creatively and solve
problems.

24. Top level managers need conceptual skills that let
them view the organization as a whole.
Conceptual skills are used in planning and dealing
with ideas and abstraction

25. 2. Human Skills
The ability to work well with other people
individually and in a group…
Human skills, also called interpersonal skills,
involve knowing how to interact well with people.
No one enjoys working for a manager who is rude or
inconsiderate, and a manager who has poor human
skills can reduce both the morale and productivity of
his or her subordinates
In a business environment, it typically is important
for managers to work effectively with their peers,
subordinates and supervisors.

26. 3. Technical Skills
Job-specific knowledge and techniques needed
to proficiently perform work tasks…
Technical skills involve knowing about things
and physical processes.
People often obtain technical skills either
through job training or technical colleges.
Supervisors over specific departments usually
are managers who have strong technical skills.

27. conclusion
Manager is very important person of an
organization.
Without manager all functions in an
organization cannot run smoothly.
Without manager all the organizational goals
cannot be accomplished in allocated time.