1. The document provides a summary of the applicant's work experience from 2009 to present, including positions as a TOEFL teacher and customer service roles in education and travel industries in China and Saudi Arabia. 2. Key responsibilities included teaching TOEFL skills, assisting managers, monitoring consultant performance, serving clients, and training other teachers. 3. Achievements highlighted top sales performance, improved department sales, and recognition as a prominent teacher from the New Oriental Education group in multiple years.

1. Working Experience
2009.6 – 2011.6 Beijing New oriental Education& Technology Group (Chengdu, Sichuan Province, China)
TOEFL Teacher, Assistant of Customer Service Manager (Part-time)
Main Accountabilities：
1. As the teacher of the TOEFL test, I mainly taught TOEFL Speaking and Reading, and student’s ages were
around 16-25.
2. As the assistant of the CS manager, I mainly assisted the manager to interact with customers to provide
answers to inquiries involving our company’s courses’ products, collect the feedback of all the customers,
here including the parents and those students.
Achievements:
1. Prominent Teacher of New Oriental Education& Technology Group in 2010 and 2011
2. Prominent Customer Service Consultant of the New Oriental education& Technology Group of 201
2011. 7—2014. 5 Al-Arabia Travel Agency (Riyadh, Saudi Arabia)
Travel Consultant & Manager in Travel Consulting Department in Riyadh Branch (Full-time)
The headquarter of Al-Arabia Travel Agency is located in Jeddah, the kingdom of Saudi Arabia, which is a
Sino-Foreign joint venture. Riyadh Branch is closely attached to the China Enterprises Association in Saudi
Arabia, and we mainly serve for the medium- large China enterprise in K.S.A, providing them with air tickets,
VISA application service and business reception etc.
Main Accountabilities：
1. Monitor & review activities of Travel Consultant’s sales and customer service, ensure their precise and
smooth working performance every day.
2. Guarantee all of our key clients are regularly visited and properly served by my team. (By phone
connection or direct meeting).
3. Organize Seminars each week for products sales, weekly service report and periodic presentation for
new products and sales performance.
4. Collect key customers’ feedback and suggestions periodically and report directly to the business
manager, continually review and modify our sales and service policies so to motivate our consultants.
5. Positively analyze present customer base, maintain a high standard of customer service and actively dig
out new clients.
Achievement：
1. TOP 1 in product sales and customer service in the first two seasons successively after joining in the
company.
2. After being promoted as the manager of Travel Consulting Department, sales volume of our
department increases 100% in the following two years.
CHEN QI
Mobile phone：(+86) 186 826 97377 Email: cq_jackychan@126.com
Years of Working: 6 Years（Customer Service/Sales 3 years& TOEFL teaching 3 years）
Educational Status：Bachelor (Major in English Translation) Age: 27
Language abilities：Chinese& English Marital Status: Single

2. 2
3. In December 2012, highly recommended by China Enterprises Association in K.S.A, our company was
mainly in charge of the part of the participants’ air tickets, accommodations and business reception for
the Jenadrivah Heritage and Cultural Festival, which occupies the 18% of our annual gross sales and
highly praised by our customers.
2014.7 until now Beijing New oriental Education& Technology Group (Chengdu, Sichuan Province, China)
TOEFL Teacher & Secondary Trainer of the North America Test Center (Full-time)
Main Accountabilities：
1. As the teacher of the TOEFL test, I mainly taught TOEFL Speaking and Reading, and student’s ages were
around 16-25.
2. As the secondary trainer of the NA Test Center, I mainly in charge of digging out some of the proper
teachers for our department, organize periodical training and presentation for them to develop their further
understanding towards our course contents and structure, to ensure their precise and fluent class
performance.
Achievements:
1. Prominent Teacher of New Oriental Education& Technology Group in 2015.
2. Prominent Instructor of New Oriental Education& Technology Group in 2015 and was recommended to
take further training for senior trainer of NA Test Center with ETS in Beijing.
Personal Assessment
As an employer of an oversea travel agency and local English Training organization, I’ve obtained
solid theoretical knowledge in language expression and practical experience in customer sales and service.
Thanks to my previous working experience, I also developed decent manners and communicating skills
when confronting our clients. Also, maintaining a strong sense of responsibility, collaboration and
competition contributes to my growth in my job career. Therefore, your job vacancy is not only a rare
opportunity but also a brand new start for me. I really wish you could spare some of your precious time to
get to know me and I believe I can be an exceptional customer service manager and top sales in your
company.