The document discusses effective communication skills. It outlines understanding communication basics, engaging audiences, and using words properly. Specific tips include making eye contact, developing listening skills, using gestures, speaking clearly, developing voice, and giving constructive feedback that is specific, focused on behavior, and meant to help rather than hurt. Feedback should be understood, and either used or ignored.

1. Dr. Purshottam
Guest faculty
Department of Social Work,
KUK

2. 1. Understanding the basics of
communication skills
2. Engaging your audience
3. Using your words

3. Know what communication really
is
Have courage to say what you
think
practice

5.  Make eye contact
 Manifest constructive
attitudes and beliefs
(honest, patient,
sincere, respectful,
accepting to others)
 Develop effective
listening skills

6.  Use gestures (hand,
face, make your whole
body talk)
 Don’t send mixed
messages (make your
words, gestures, facial
expressions & tone
match)
 Be aware of what your
body is saying

7.  Speak clearly
 Pronounce your words correctly
 Use the right words
 Develop your voice
 Animate your voice
 Use appropriate volume

9. Feedback is one important aspect in
constructive communication.
 Effective feedback, both positive and
negative, is helpful to others.
 It is specific rather than general.
 It is focused on behavior rather than on
the person

10.  Feedback should be time bounded
 Feedback should be given to help not
to hurt
 It involves sharing of information
rather than giving advice
 Receiving feedback effectively
 Listen to feedback given

11.  Be aware of your responses
 Be open
 Understand the message
 Use it or ignore it
 Feedback should be clear & easy to
understand