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1. 1
Curriculum Vitae
Personal details
Name
Prem Chhetri
Date of Birth
March 19 1990
Nationality
Nepal
Address
Al Rigga, Beriut Building 412 - Diera
Dubai, U.A.E
Telephone
+971 50 1546858
E-Mail
Chhetri019@gmail.com
Marital status: Single
Personal Qualifications
● Excellent communication and interpersonal skills.
● Excellent Customer Service and Relations Skills.
● Flexible, able to adjust to new people and situation.
● Have a great ability to convince all different type of clients.
● Willingness to work effectively and efficiently.
● Presentable and self-motivated.
● Social and organized.
● Confident & strong personality.
● Great team player and cooperative.
● Ability to work in diverse environments and with diverse groups.
● Extensive knowledge of hospitality etiquette, food preparation,
and customer service training
● Outgoing personality with strong analytical, customer service, and
creative problem solving skill.
Work Experience ● Le Pain Quotidien , M.H. Alshaya , Dubai, UAE
March 31st 2013 at Present As Supervisor
● Nandos, Dubai, UAE
January 2011 until February 2013
● Crowne Plaza, Nepal
April15th
, 2010 till October, 15th
2010
Languages Skills
● Able to read, write and speak English
● Able to read, write and speak Nepali and Hindi

2. 2
Summarized Work Skill Hospitality Experience 6 years.
Personality skills
Customer service skills
People skills
Managerial skills
Teamwork and collaboration skills, Customer focused.
Excellent communication skills, Self-motivated, Proactive, Creative,
Reliable, Innovative, Applies principles, methods and tools of change
management, project management, Excellent organization and time-
management skills, operational service excellence.
Service recovery handling, complaints handling, VIP customers handling.
People management, team building, conflict management, effective
communication management, different managerial styles management.
leading, setting myself as an example, delegation, constructive feedback,
self and others motivation, controlling, correcting, discipline, performance
reviews, disciplinary actions, code of conduct, decision making, planning,
tracking budget expenses, developing SOP (standard operating
procedures),managing people, operations, processes, analyzing
information, analytical, problem solving, achieving goals
IT skills MS office, MS Excel, MS Word, MS PowerPoint ,Micros., knowledge of
gold(ordering, receiving and booking the invoice).
Accounting, financial
skills
Preparation of pro-forma invoices, planning, controlling, budgeting,
making inventory report.
Training & development
skills
F&B skills
Coaching, delegating, direct reports-associates performance reviews,
different training projects preparation and implementation such as service
culture and brand management, up selling training skills.
Super food amenities program, Food deliveries set up program in the
café, food & hygiene inspections.
Education
● Bachelor in Hospitality management from Kantipur hospitality
management college, Nepal