Digital Maturity Model, the survival mantra for the global Business ecosystem for competitive, Sophisticated, Enabled and Agile platform for exceptional Customer Experience and Customer Loyalty.

1. Digital Maturity Model
An Overview
PRAVEEN KUMAR KAMBHAMPATI

2. Introduction to the Advisor
u Uniquely experienced on various frameworks like CMMI, eSCM, eTOM,
Enterprise Applications, tools and process transformation
u Uniquely positioned to support the Digital transformation initiatives with a
well balanced experience from Various domains and Large Organizations
(Accenture, Vedanta, Convergys, and short terms assignments at Turktel,
Axiata, Wipro)
u Audits on supplier compliance to Corporate SCM Protocols, Sustainability
Framework Audits for Large Manufacturing units and Mega Power Plants
u Experienced in deploying sophistication in processes and monitoring tools
and Analysis
u Experienced in Lean practices, Six Sigma (BPM) projects, IMS
u Experienced in MoC, integrating processes and tools, deploying Enterprise
applications and transitioning Processes

3. Digital Assets and Infrastructure
u Social media
u Digital Marketing
u Mobility
u Cybersecurity
u Internet of Things
u Cloud
u Big Data
u 3D Printing
u AI and VR

4. The digital transformation jargon

5. Maturity Levels CMMI vis-à-vis DMM
u Chaos - Anonymous - Reactive Business (Limited awareness and usage of Digital
assets)
u Managed - Qualified - Disconnected Digital Assets (Digital Assets loosely used for
business purposes along with manual processes)
u Defined - Enabled - Established Digital platform (Connected Digital Assets integrated
with Business processes)
u Measured - Demonstrated - Integrated Digital Business Dashboard and Analytics
u Optimized - Excelled - Improvisations and inclusive approach for Digital sustenance

6. DMM Maturity Levels - Journey and Criteria
Project Charter,
Goal setting,
Digital
Tool
deployment,
Integration,
Performance,
Demonstration,
Experience
Vision
Policies
Budget
Tools
Integrated
Digital
Platform
Urgency
Agility
Vivid Picture
Smart Rules
Sizeable Fund
Industry specific
EA and gadgets
SDX, CX,
CL, CR
Future
Ready
Speed of
delivery,
seamless
integration
Talent
A project
Journey
with a
scope
and
schedule
of about
3 years to
Manage
Change

7. Process groups
u Support
u Service Establishment and Delivery
u Project and Work Management
u Process Management

8. Additional areas that need focus
u Talent Acquisition, Development and Retention
u Infrastructure focus (Increased Investment)
u Cyber Security
u Legal and other Compliance requirements

9. Other enablers
u “Less clicks for more productivity” as an organization-wide performance
criteria
u “Automated” to “Sophisticated”, shift in focus
u Increased “Sophistication” in productivity and Analytics
u Decision support for more accuracy and speed of delivery
u “Disruption” is the key to “digital” readiness
u “Continual Improvement” to “Executing Transformation”, shift in focus

10. Qualified – DMM Level 2
u Basic process savvy corporate ambience
u Appetite for scalability
u Highly capable team and “Agility” in the team psychology
u Urge to move from Reactive to Disruption in every Customer Service and Support
u Digital ready Support functions for Digital Delivery to client
u A Disruptive attitude to move from Manual to Digital
u Corporate approval to an increased expenditure on infrastructure (an estimated
increase from 16 % to more than over 32 %, in Expenditure on infrastructure)
u CAM, CAR, DAR, IRM, CM, MA, PPQA, REQM, SD, SAM, WP, WMC, APM

11. Enabled – DMM Level 3
u Tools required for Automation are deployed
u Real time visualization and decision support is increasingly adapted for
project reviews and service delivery reports
u Established partnerships with Digital tool suppliers and platform support
teams
u Employees are trained on the corporate transformation initiatives and the
future proofing of digital performance
u Talent and Agility identified as critical for Digital process framework
u DPFD, DPFF, DPPM, DPT, IWM, ISRM, SCON, SSD, SSM, TAM, DRM, LOCM

12. Demonstrated – DMM Level 4
u All business processes are mapped to digital applications and tools
u Functions including Talent retention, Infrastructure, Marketing and
Customer support, Cybersecurity and Service delivery are digitally
monitored and tracked for performance and disruptions
u Decision support gains inputs from digitally integrated data on
departmental performance
u DAWM, SST, SDP, DOPM

13. Excelled – DMM Level 5
u Good number of “disruptions” reported
u Future Ready corporate digital platform established
u Business cycle times are monitored and improved disruptively
u Corporate capability, sophistication and decision support, deployed to predict digital
uncertainties
u CXLSXI, DSDC, MMLE, BEIDS

14. Thank you
u …Starting a Journey of Agile Service Deliveries from
digitally Enabled, Monitored, Maintained and Future
Ready organizations!!
“Inch by Inch, It’s a Cinch” - Anonymous