1. Pooja Sharma
Achievement-oriented professional with strong interpersonal,
business development and project management skills.
PROFESSIONAL SYNOPSIS
 9.5 years of banking and financial management experience within Financial Services Industry.
 Committed team player, with proven ability to meet and exceed set goals and deadlines.
 Exceptional focus and follow through abilities, with record of efficiency and productivity.
 DevelopedskillsinReporting andAnalysis, Interfacingwith clients andleadinga team withexpert knowledge ofAdvancedExcel
and Power Point.
 Proactive, hands-on style, team leadership and personnel development skills.
WORK EXPERIENCE
Name of the organization : RBS Business Services (previously ABN AMRO Central Enterprise Services)
Duration with the organization: 07 August 2006 till Date
Present Profile:
Currentlyworking as OperationManager withRBS, Gurgaon, India withprimaryresponsibility to manage the team handling for
Commercial and Private Banking
Key Performance Area
 Customer Focus:Regular interactionwith the UKcounterparts/Corporate Service teamto understandandalignthe requirements
and work towards providing excellent service for maintaining strong andenduring progressive business relationships.
 Compliance: Ensure compliance with the local andinternational requirements andhighlight the deviations. Trackthe deferrals
and followup withthe respective Relationship Managers to clear those withinstipulatedtime.
 Riskmanagement:Highlight risks of varying forms includingdeviations sought for andsuggest effective riskmitigation conducts.
 Internalcontrols:Complywith, maintain& develop stronginternal controls to ensure effective & efficient runningof the process
in a highlyregulatedyet dynamic environment.
 Monitoring: Maintain andmonitor various check points to minimise errors and avoidpossible slip outs inthe process.
Previous Profile’s in RBS
1)Team Leader – Risk & Controls (Retail & commercial operations)
Duration March 2012 – July 2014
 To support the unit headto ensure allaspects of1st Line of Defense responsibilities for operational riskare
undertaken professionally& in a timelymanner.
 Support the unit staff and management byreviewing the existingAre YouinControl (AYIC) test papers. Discussing the changes
requiredwithcompliance team andbusiness. Alsoensure all the changes has beenimplemented withintimescales.
 Creation ofControls for newlymigrated processes.
 To ensure (i) Process Specific (ii)Regulatoryand(iii)Generic AYiCtests are carriedout for allprocesses inRCWO on the
effectivenessof controlsinplace
 Coordinating incontrol assessment withrisk managers and ensuring allthe business risk andcontrolsare identifiedand
documented.Also involved inmanagement of Risk andControl Assessments andclosure of known issues
 Drive continuous improvement activities to include the design ofrisks andprocessing controls to ensure theyremainfully
effective / robust, support customer service andwithany best practices identifiedbeingsharedacross Risk communityin the
organization.
 Identifyemergingrisks andissues;workwith unit management andriskmanagement team to develop suitable mitigating
controls. Undertake anyrisk-related exercises as requiredbythe management andassist with anyrisk incident management
issues as required.
 Contributionto the creationof new AYICtest papers where ever is required.

2.  Provisionof anindependent reports providing feedbackto the Business onthe adequacyand effectiveness of unit
performance basedonownassurance testing performedon the BusinessUnit.
 Support the businessareas inongoingcontinuous improvement activities where riskexpertise is required.
 Resolve the quires ofthe compliance team raisedon RegulatoryTest Paper.
 Update, review and prepare risk related MISinline with changesanddevelopments in the business.
 Prepare other MI as well as whenrequiredlike compliance test result data, AYICtest paper data, GIA Audit Data.
 Conduct Risk Awareness Session inthe RCWO.
 Prepare Mintues ofMeeeting for the Internal RiskBoard meeting.
 Share inputs andas whenrequired prepare RiskBoardPack.
 Provide support to the RiskandControls Manager to ensure the unit takes appropriate actioninresponse to incidents,
issues, etc
2) SME - U.K. Reconciliation Process (CAPR)
Duration- June 2008 till March 2012
 Undertook training for CAPR process in Chennai for one month and migrated the process.
 Coordinating with the Risk and Compliance team to ensure proper control before implementation.
 Ensuring prompt and error free response against e-complaints/requests raised bythe Client teamthroughthe helpof pre
definedtemplates.
 Process training and feedback to officers, maintaining performance chart of officers, takingescalations, downloadof latest
updatesinthe team.
 Engage with on-shore UKTeam for the OPD (Online Process Diagram) deviations.
 Team has receivedGold OvationandSilver Ovation inRewardandRecognition.
 Responsible for ensuringdailyMIS, Leave management, Transport issuesandincident reporting of the team.
3) CSO – Domestic Contact Center
Duration Aug 2006 – Aug 2008
 Process training and feedback to officers, maintaining performance chart of officers, taking escalations, etc.
 Got maximum customer appreciations in VGPB.
EDUCATION QUALIFICATIONS
 MBA in Project Management from Sikkim Manipal University. (Result Awaitedfor final Semester)
 B.A Humanities (Pass)from Delhi University
 Senior School Certificate (Class 12th)
PROFESSIONAL TRAININGS
 Young Leader Program
 Star Certification
 AdvancedExcel
 Lean Methodology
 Effective Time Management
PERSONAL DETAILS
Date of Birth : 07th Aug 1982
Hobbies : Shopping, Listening Music.
Language : English, Hindi
Permanent Address : C-10/19, Ardee City, Sector 52, Gurgaon, Haryana -122011
E-Mail : poojasharmagurgaon@gmail.com
Contact No : 0124-2302019, 09818366601

3. (Pooja Sharma)