Consumer protection act and role of youth

1. CONSUMER PROTECTION
ACT AND ROLE OF YOUTH

2. OBJECTIVES
 To Identify the consumer's rights
and responsibilities.
 To Explore the Features of
Consumer Protection Act 1986
 To Explain role of youth on
consumer protection .

3. MAHATMA GANDHIJI
“A customer is the most important
visitor on our premises. He is not
dependent on us. We are dependent
on him. He is not an interruption in
our work - he is the purpose of it.
We are not doing him a favour by
serving him. He is doing us a
favour by giving us the opportunity
to serve him.”

4. Who is a Consumer?
Any person who buys or
hires any goods or
service is a consumer
except if he uses such
goods or service for
commercial purpose.
or if the goods/service
provided is free of cost,
the person shall not be
considered a consumer.

5. WHO IS CONSUMER?

6. Consumer Protection
Act In India
On 24 December 1986 Govt. of
India enacted the Consumer
Protection Act 1986 to:
 Ensure Rights of Consumers
 Provide Remedies for deceived
Consumers

7. 7
Consumer
Rights

8. Consumer RightsSafety
education
Choose Information
Redressal
Heard

9. Consumer Need Protection
Against
 Unfair trade practice
 Restrictive trade practice
 Defects
 Deficiencies

10. ALERT
BEFORE BUYING ANY GOODS OR
SERVICE, BE SATISFIED ABOUT
THE QUALITY OR QUANTITY.
MAKE IT CLEAR THAT ISSUE OF
RECEIPT IS MANDATORY FOR
ANY PURCHASE OF Rs.200 AND
ABOVE.
IN ANY PACKAGED MATERIAL,
THE MONTH & YEAR OF
MANUFACTURE, NET QUANTITY
or WEIGHT & M.R.P is MUST.

11. Salient Features Of the Act
 The Act applies to all goods and
services unless specially exempted
by Union Government
 It covers all sectors – public,
private or cooperative
 Provisions of the Act are
compensatory in nature

12. Salient Features Of the Act
 It enshrines all consumers rights – to
choose, to be heard, to be informed,
to safety, education and redressal
(CHISER)
 It empowers consumers seeking
discontinuance of trader’s
malpractices, defective goods,
service deficiencies or withdrawal
of hazardous goods from the market.

13. 3-Tier Redressal Agency
The aims and objectives of the
Act are achieved by the
constitution and creation of 3-
tier judicial machinery
depending upon the amount of
loss involved
 District Forum
 State Commission and
 National Consumer Disputes
redressal Commission.

14. Consumer Protection
Followed In India
Lok Adalats:
 The Consumer can approach the
Adalat with his grievance. The
issue is discussed and decision is
taken on the spot. This saves time
and money
 Lok Adalat has become a speedy,
effective and economical redressal
system.

15. Remedies/reliefs available to
consumers under the CPA
• They can have the goods replaced
• They can get a price refund
• They can be compensated against
loss or injury
• Discontinuation of unfair or
restricted trade practices
• Withdrawal/discontinue the sale of
hazardous goods
• Paying adequate cost to parties
• Removal of service deficiency

16. Penalty Under Section 27
CPA
• According to CPA ,where a
trader or the complainant fails
to comply with an order made
by the relevant consumer forum
, such person is liable to a
punishment with imprisonment
for a term which is not less than
1 month but which may extend
to 3 years or with fine of not
less than 2000 INR but which
may extend to 10000 INR with
both

17. LIMITATION
The District Forum, the
State Commission or the
National Commission shall
not admit a complaint
unless it is filed within
two years from the date on
which cause of action has
arisen.

18. ISI MARK
ISI mark on baby food, mineral
water, electrical and cooking gas
appliances, pressure cookers,
cement, steel, etc.

20. AGMARK
AG mark on the pouch/ container
for purchase of pulses, rice,
wheat, flour, edible oil, ghee,
butter, honey, spices etc.

21. FPO
FPO mark on the container or
packages of processed food or
agricultural produces (jam, jelly,
sauce, fruit juice, pickles etc.)

22. Swami Vivekananda National
Award
 Every year the Union
Ministry gives two national
awards –
 National Award on Consumer
Protection and
 National Youth Award on
Consumer Protection.
And also
 National Woman Award

23. Role Of Youth
 To create Awareness among the people.
 To help the consumers to suit or file the
case in the Consumer Courts.
 Explain about the consumer rights to
the people.
 Encouraging consumers to boycott
defective bad quality goods.
 To educate the market and the product
knowledge to the consumer

24. National Consumer Helpline
You may call on the following toll
free number
1800-11-4000
(from MTNL or BSNL)
for guidance and information on
consumer issues

25. Remind Ourselves
24 December
National Consumer Day
15 March
World Consumer Rights
Day

26. CONCLUSION
As a youth, to generate awareness
among the consumers about their
rights and responsibilities , motivate
them to assert their rights and not
to compromise on quality and
standards of goods and services and
seek redressal in consumer courts ,
when ever required.

27. References
• Business and Environmental
law – R.V.Kapoor
• http://india.gov.in/
• http://www.sethassociates.co
m
• http://fcamin.nic.in
• www.boardguess.com
• www.download-book.net

28. Thank you