How to change the organisational culture of an housing association

1. Life after Zero Stars Peter Brown Herefordshire Housing

2. Excellent A poor service that has uncertain prospects for improvement Promising Uncertain Poor Poor Fair  Good  Excellent 

10. Some principles Inspection is methodologically sound Inspectors want you to do well Audit Commission are knowledgeable It went wrong Organisation is small We need to understand the process They have no ‘axe to grind’ Their judgment is probably accurate Let’s find out why, and do it right We can change it

17. ABOVE ALL – Get the basics right and whatever we do, do it well

20. Corporate Plan Service Plan YOU Appraisals/1:2:1

25. One Organisation We are what we want to be

26. Excellent A poor service that has uncertain prospects for improvement Promising Uncertain Poor Poor Fair  Good  Excellent 

27. Excellent 5 4 2 Inspection results from 1 st April 2007 to 30 th June 2009 (71) Promising 5 27 18 Uncertain 2 8 Poor Poor Fair  Good  Excellent 

29. Excellent A fair service that has excellent prospects for improvement Promising Uncertain Poor Poor Fair  Good  Excellent 

30. Excellent A good service that has excellent prospects for improvement Promising Uncertain Poor Poor Fair  Good  Excellent 

33. 16 months Excellent Good Nottingham Community Housing Association 2007-2008 Excellent Good Manchester & District Housing Association Feb-09 Excellent Good Saxon Weald May-08 Excellent Good Herefordshire Housing Jun-09 Excellent Excellent Wakefield & District Housing 2007-2008 Excellent Excellent Evesham & Pershore Housing Association Jun-08 Improvement prospects Service quality Housing Association Month

35. Team HHL

36. Good Luck!