1. Francis P. ("Pete") Glosser
1325 13th St., NW, # 604
Washington, D.C. 20005
Telephone (Home): (202) 667-3210
E-mail: pglosser@earthlink.net
Education: Ph.D., University of Virginia, 1978; A.B., Harvard, 1970
Experience:
Lead Technical Writer, Process and Quality Engineering, Office of the CIO, USAID.
Crystal City, Virginia, September 2012 – present. Through PhaseOne Consulting of
Alexandria, VA, I provide the technical writing lead for process and project artifacts,
including Engineering project documentation templates, process description templates,
Project Management Office templates, process descriptions, Google Sites design and
implementation, and Adobe Captivate 5.5 training presentations. Drafted Engineering
Process Management Description, Standard Wireless Guest Network Design, and
Wireless Cookbook. Designed and maintained Google Sites document repositories.
Revised training slides and prepared proof-of-concept SCORM-compliant version of
Project Management training slides. Tools used include Microsoft Office 2010, Adobe
Captivate, Google Sites, Google Apps/Apps Script, and Business Process Modeling
Notation (BPMN).
Senior Technical Writer/Business Analyst, SAIC at the Library of Congress
Information Technology Services, Washington, D.C., July 2009 - March 2011, July 2011
- July 2012. Through PeopleCom of Reston, Virginia, I completed documentation for a
project to convert the email of the Congressional Research Service from GroupWise to
Exchange/Outlook. Previously, I wrote a series of system development lifecycle (SDLC)
documents, business continuity plans, and process improvement plans, including a plan
to upgrade the Library's IT Helpdesk function, which serves 5,000 desktops, with ITIL-
based Best Practices. Additionally, I wrote Standard Operating Procedures and prepared
materials to be posted on the Library’s Web site. Tools used included Microsoft Word,
Excel, PowerPoint, and Project, as well as the GForge repository, MediaWiki, Oracle
VirtualBox, and Windows Server 2008 R2.
Senior Technical Writer/Business Analyst, Fannie Mae National Servicing
Organization, Washington, D.C., April 2009 - June, 2009. For Convergenz of McLean
Virginia, I wrote Standard Operating Procedures and related documentation for the
Home Affordable Mortgage Program administered by Fannie Mae on behalf of the U.S.
Treasury. Tools used included SharePoint, Adobe Acrobat Professional 9, Microsoft Word
2003, and SnagIt.
Senior Technical Writer/Business Analyst, SAIC at the Library of Congress,
Washington, D.C., November - December 2008. Through PeopleCom of Reston, Virginia,
I completed a 5-week project with three other writers to prepare Standard Operating
Procedures (SOPs) for the Information Technology Services (ITS) Division. I Interviewed
subject-matter experts, summarized existing process documentation, created a
template for the new material, and created and managed an archive on Active Directory
for reviewing drafts in stages and archiving the final results of the project. Tools used
included Microsoft Word, Excel, Visio, and Active Directory, with HyperSnap and Adobe
Acrobat 8.
Senior Technical Writer/Business Analyst, Syntek Systems/Hughes Network
Systems, Gaithersburg, MD, July 2007 - November 2008. As a contract employee of

2. Francis P. (“Pete”) Glosser
Syntek Systems at Hughes Network Systems, I wrote technical manuals for a Ground-
Based Beam Forming Facility for satellite telecommunications and for a Satellite Base-
station Subsystem. Tools used included the VMWare Server 1.02 running Windows 2000
Pro on Windows Vista, FrameMaker 7.2, Corel Draw 12, and Red Hat Linux.
Senior Technical Writer/Business Analyst, Fannie Mae, Washington, D.C., February
2006 - March 2007 and May 2007 - June 2007.
Senior Technical Writer/Systems Analyst, National Library of Medicine, National
Institutes of Health, Bethesda, Maryland. April 2004 - February 2006. As a consultant
through Management System Designers, Inc., of Vienna, Virginia, I developed and
implemented a software lifecycle documentation template set and document library. I
wrote and edited two annual sets of FISMA-related Computer System Risk Assessments
as well as complex system design documents and professional user documentation for a
complex medical structured vocabulary database. I also researched and recommended
open-source content management and online documentation tools. Tools used included
the Microsoft Office suite, DreamWeaver, and Oracle Designer, Windows Help (.chm
files), and Adobe Acrobat PDF among others. Under investigation: DocBook Wiki, EZ
Publish, TeamSite, SharePoint, and Apache/MySQL/PHP (among others) on the Windows
and Linux platforms. Gained familiarity with NIST standards.
Senior Technical Writer/Business Analyst, U.S. Department of Labor, Washington,
D.C. November 2003 - April 2004. As a 1099 consultant through Editech Services, of
Reston, Virginia and ATS, I prepared a Data Dictionary, System Functional Requirements
Specification, and Acceptance Test Plan for the agency-wide Case Management System
of the Office of Federal Contract Compliance Programs (OFCCP).
Senior Technical Writer/Business Analyst, ADSI, Washington, D.C. December 2002 -
November 2003. As a 1099 Senior Technical Writer/Business Analyst I prepared
documentation deliverables, including online Help in Adobe Acrobat and SDLC
documents. The deliverables included user and SDLC documents for a large HIPAA
compliance project and for a separate commercial version of the project management
software used in this project. In December 2002, I rewrote a Technology Risk
Assessment covering four agencies of the Washington, D.C. government. I also supplied
documentary and other support for ADSI Quality Assurance. Tools used include (among
others) UML, Use Cases, Microsoft Office, Adobe Acrobat 5, and Microsoft Visio.
Senior Technical Writer/Business Analyst, OPTIMUS Corporation, Silver Spring,
Maryland. July - August 2003. I wrote a proposal to provide an Emergency Medical Data
System for the State of Hawaii. Tools used included Windows XP, Microsoft Word, and
SnagIt Pro.
Senior Technical Writer/Business Analyst American Institute of Architects (AIA),
Washington, D.C. April - June 2003. Through Editech Services of Reston, Virginia, I
completed a project to produce more than 30 GhostFill dialogs for a new edition of the
AIA standard contracts for architects, consultants, and construction managers. Tools
used: Windows XP, Microsoft Word, SnagIt Pro, and GhostFill. Performed follow-on work
to this assignment in December 2003 and January 2004 while also on assignment at the
Department of Labor.
Senior Technical Writer, Creative Information Technologies, Incorporated (CITI),
Falls Church, Virginia. October 2002 - January 2003. As a Business Development
Consultant on a 1099 basis, I provided proposal-related services on an as-needed basis
in the area of Enterprise Architecture development and related topics. In particular, I
worked on a HUD proposal in November. Tools used include Microsoft Word 2002,
Microsoft Excel 2002, Microsoft Outlook 2002, Microsoft PowerPoint 2002, FrontPage
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3. Francis P. (“Pete”) Glosser
2000/2002, FrameMaker, Acrobat Reader 4.0, Acrobat Writer 5.0, and Windows 2000.
Systems documented use ColdFusion, Java2, and Tomcat with Oracle 9i as the back end.
Senior Technical Writer/Business Analyst, Digex, Beltsville, Maryland. October 2000 -
August 2002. As a Senior/Lead Technical Writer for Digex, I prepared a specification for
a company-wide intranet, tested and evaluated intranet software, and wrote white
papers, requirements analyses, system design specifications, test plans, test reports,
release notes, and user documentation for more than 30 major UNIX and Windows-
based products. I documented TCP/IP configurations, Storage Area Network (SAN)
implementations, and CISCO switches and hubs, evaluated FrameMaker vs. Word, and
prepared technical engineering documentation standards. I was trained in XML, the
Rational Unified Method, Sun Solaris system administration, and UNIX network security. I
taught a class in technical writing for Digex engineers. I used SnagIt, Visio, Word,
PaintShop Pro, DreamWeaver and other software as needed.
Senior Technical Writer/Business Analyst, BancTec, Silver Spring, Maryland, March
1998 - October 2000. Designed and wrote proposals, software test documentation, user
and system-level documentation, full lifecycle system documentation, and marketing
materials for a large commercial software system, OpenARCHIVE. I implemented Intranet
pages as needed, performed requirements analysis, and wrote proposals. I also
reviewed proposals written by others. For training purposes, I installed Red Hat Linux on
my home computer and implemented a test Web server using Apache on the Linux
platform. I edited a draft of the ANSI X9.46 standard for Financial Image Interchange.
Tools I used at BancTec included Unix shells, MS IIS Web Server, SQL, Access,
FrameMaker, vi, Visio, Front Page, MS Word, FrameMaker, Excel, PowerPoint, etc.
Documented wide-area image-based bank payment systems using TCP/IP, J2EE, CORBA,
and related technologies. I tested system security and other system functionality during
integration testing and factory acceptance testing.
Consultant, U.S. Postal Service, Washington, D.C., May - December 1997. Through PRC,
I used HTML, Netscape, UNIX shells, PERL/CGI, and Java Script to set up test and pilot
Web server software and machines in Windows NT 4.0 (Digital Prioris HX 6000 and HX
590) and UNIX (Sun Sparc stations running Solaris 2.5). I installed and configured
Netscape Enterprise server, Java Server, and Microsoft Internet Information Server. I
developed test/evaluation implementations of Radnet's WebShare and Proxima's Jforum
and Pforum groupware and discussion group products. I wrote user documentation,
trained and oriented test users, provided assistance during testing, and documented
results using CGI and UNIX shells.
Senior Technical Writer/Webmaster/Business Analyst. Century Technologies
(CENTECH), Silver Spring, Maryland. August 1995 - May 1997. I used HTML, Netscape,
UNIX shells, PERL/CGI, FrameMaker, Lotus Notes, Adobe Acrobat, Java applets, and Java
Script to develop and maintain a variety of projects in Electronic Data Interchange and
Electronic Commerce (EC/EDI) and enterprise integration. Products included Web sites
for the Office of the Deputy Undersecretary for Defense and the Air Force
Communications Agency, a Lotus Notes project tracking application, a hypertext book
on compact disk (FrameMaker), proposals, and proposal presentations.
Equipment/software used included Windows workstations; HP scanners; the HP 9000;
the Netscape Enterprise, Apache, and NCSA Web servers; HTML; PERL/CGI; vi; UNIX shell
scripts; Adobe Acrobat; DOS Edit; Internet Assistant for Word; Quarterdeck Web Author;
Paint Shop Pro; and Corel Draw, among others. I saw projects through from initial
customer contact to the installed product on site, including setup and configuration of
Web server and search engine software.
Senior Information Developer, Legent Corporation, Reston, Virginia. October 1994 -
May 1995. I developed task- and reference-oriented user documents for the large UNIX-
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4. Francis P. (“Pete”) Glosser
and SNMP-based network management software system AgentWorks. Other duties
included organizing and leading projects, training, and evaluating writing consultants,
software alpha testing, and assistance in the software design process. Tools used
included FrameMaker and Corel Draw on Dell Pentium workstations in a heterogeneous
networked configuration.
Senior Technical Writer/Business Analyst Fairfax and Reston/Herndon, Virginia,
August-September 1994. As a Senior Technical Writer for Network Imaging Systems, in
Herndon, Virginia, I used Sun/Solaris and FrameMaker to design, write, and edit a
variety of user documentation for a UNIX-based mass-storage management system. As a
Senior Technical Writer/Editor in AMS's Center for Advanced Technologies, I edited a
variety of in-house publications and an occasional series of Working Papers on projects
of Center Associates. I also assisted in the design and maintenance of Lotus Notes
databases.
Senior Technical Writer/Media Manager, Science Applications International
Corporation (SAIC), Washington, D.C., 1989 - 1993. Hired, supervised, and evaluated
up to four full-time permanent and temporary staff, including an editor/word processor
and a program support specialist, depending on project requirements. I wrote, edited,
and/or produced a variety of publications, displays, and videotapes for both specialized
and popular audiences. I was responsible for the quality of all documents published by
the Division. This work was done on a Macintosh platform using Microsoft Word,
PageMaker, PhotoShop, and related hardware and software.
Senior Technical Writer/Member of Technical Staff, Corporation for Open Systems,
Mc Lean, Virginia, 1988 - 1989. I used UNIX typesetting software (troff), to design, write,
and produce over 1,000 pages per release of user documentation for each of three
major releases of OSI conformance-testing software. I used UNIX (Sun OS 3.5) and OSI
telecommunications standards including 802.3, Transport, Internet, MHS (X.400), and
FTAM.
Systems Analyst/SAS Programmer-Analyst, Chevy Chase Bank, F.S.B., Chevy Chase,
Maryland. 1986 – 1988. I successfully planned and coordinated the Bank's first-ever data
processing disaster recovery testing program. I wrote disaster-recovery test plans,
management reports, project plans, and test scripts; negotiated necessary vendor
agreements; and led project meetings throughout the cycle. Following completion of the
disaster recovery project, I moved to the Bank's loans group, as a SAS report analyst and
programmer, eliminating a step in the SAS report development process. I used SAS,
ROSCOE, JCL, and IBM System 370.
Technical Writer/Operations Analyst, American Security Bank, N.A., Washington, D.C.
As a Technical Writer at American Security Bank in 1984 - 86, I designed, wrote, and
edited Data Processing and Systems Standards and Procedures in the Bank's Data
Processing and Systems Department. I wrote standards governing the use of
programming languages and project methodology. Promoted after five months to
Operations Analyst in Banking Services, I negotiated a computer equipment lease with
estimated four-year savings of $750,000, and wrote and implemented procedures for
daylight overdrafts monitoring and disaster recovery. I acquired familiarity with Tandem
and IBM systems and microcomputer software such as Lotus 1-2-3.
Circulation Assistant/Programmer, Alderman Library, University of Virginia, 1977 –
84. I maintained an online system and patron database, supervised Circulation Desk
staff on weekends, and successfully completed coursework in BASIC, Pascal, COBOL, and
Fundamentals of Data Processing. While at Alderman Library, I designed and wrote
BASIC software to use IBM PCs in a distributed system.
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5. Francis P. (“Pete”) Glosser
Technical Writer/Editor, National Radio Astronomy Observatory, Charlottesville,
Virginia 1983 – 1984. I wrote and published An NRAO Primer on UNIX and edited other
documents, including a manual on the INGRES relational database system. This work
took place while I was employed full-time at the University of Virginia Library (see
above). While a graduate student in English at the University of Virginia in 1972 - 78, I
editorially advised the archaeologist Dr. Michael Hoffman on his book Egypt Before the
Pharaohs (Knopf, 1979), and wrote educational research questionnaires and a
subsection of a drug-abuse study for Dr. Milton Jacobson of the University of Virginia
School of Education.
Professional Associations:
I belong to the following professional associations:
• Society for Technical Communication (STC)
• Association for Computing Machinery (ACM)
Computer Equipment and Languages: Oracle VirtualBox, Microsoft Server 2008 R2,
Mercury Quality Center, PeopleSoft, Visio, Linux, MediaWiki, Netscape Enterprise Server,
TCP/IP, SNMP, XML, CSS, Internet Assistants, Adobe Acrobat, Windows Help, HTML,
Lotus Notes, WebShare, Proxima Forum, and Jforum, SiteScape, SAS, C, PERL, Java Script,
UNIX text processing and the UNIX shells, BASIC, COBOL, Pascal, Lotus 1-2-3, Excel,
Microsoft Word, Microsoft PowerPoint, Microsoft Access, Microsoft Project, PageMaker,
FrameMaker, Corel Photo-Paint, Photoshop, Paint Shop Pro, ROSCOE, and IBM JCL.
Hardware includes all generations of Windows PCs in networked configurations; Sun
servers and workstations; the HP 9000; all generations of Macintoshes, System 36, the
Tandem Non-Stop II system; the CD.C. Cyber 730 with IAF, Xedit, the HP 2000 time-
sharing 16-bit mini, ADM terminals; the IBM keypunch; and the CDC card-reader.
5

6. Francis P. (“Pete”) Glosser
Technical Writer/Editor, National Radio Astronomy Observatory, Charlottesville,
Virginia 1983 – 1984. I wrote and published An NRAO Primer on UNIX and edited other
documents, including a manual on the INGRES relational database system. This work
took place while I was employed full-time at the University of Virginia Library (see
above). While a graduate student in English at the University of Virginia in 1972 - 78, I
editorially advised the archaeologist Dr. Michael Hoffman on his book Egypt Before the
Pharaohs (Knopf, 1979), and wrote educational research questionnaires and a
subsection of a drug-abuse study for Dr. Milton Jacobson of the University of Virginia
School of Education.
Professional Associations:
I belong to the following professional associations:
• Society for Technical Communication (STC)
• Association for Computing Machinery (ACM)
Computer Equipment and Languages: Oracle VirtualBox, Microsoft Server 2008 R2,
Mercury Quality Center, PeopleSoft, Visio, Linux, MediaWiki, Netscape Enterprise Server,
TCP/IP, SNMP, XML, CSS, Internet Assistants, Adobe Acrobat, Windows Help, HTML,
Lotus Notes, WebShare, Proxima Forum, and Jforum, SiteScape, SAS, C, PERL, Java Script,
UNIX text processing and the UNIX shells, BASIC, COBOL, Pascal, Lotus 1-2-3, Excel,
Microsoft Word, Microsoft PowerPoint, Microsoft Access, Microsoft Project, PageMaker,
FrameMaker, Corel Photo-Paint, Photoshop, Paint Shop Pro, ROSCOE, and IBM JCL.
Hardware includes all generations of Windows PCs in networked configurations; Sun
servers and workstations; the HP 9000; all generations of Macintoshes, System 36, the
Tandem Non-Stop II system; the CD.C. Cyber 730 with IAF, Xedit, the HP 2000 time-
sharing 16-bit mini, ADM terminals; the IBM keypunch; and the CDC card-reader.
5