Resume, Rosalyn A. Collins - Technical Writer

1. Rosalyn A. Collins – Administrative Assistant/Technical Writer
Email: rosalyncollins@pacbell.net – Mobile Phone: 510.422.9362
LinkedIn Profile: https://www.linkedin.com/in/rosalyncollins
PROFESSIONAL SUMMARY
 Highly professional and experienced technical writer with strong interpersonal, administrative,collaborative,
and project management skills.
 Well-versed in all facets of product documentation includingAPI,end user, project and release management,
website design,product/feature usability,user experience, and content management.
 Familiarity with software life-cycledevelopment (SLCD processes) e.g. agileand waterfall.
TOOLS/SKILLS
Administrative/OfficeSkills,AdTech, Agile/Scrum Methodology, API Documentation, Audio EditingTools,Amazon
Web Services (AWS) Data Center Experience, Camtasia,Client/Server Installations,CRMSystems, Command Line,
Confluence, DITA, Eclipse,eCommerce, FrameMaker, GIT, HealthcareApplications, HTML, JIRA, JSON, MadCap Flare,
MicrosoftOffice,SAAS, Source Safe, PaintShop Pro, Perforce, Photoshop, Radio Production- Voiceover, Ruby, Skype,
SQL, UNIX, Visio,XML
STAFF PROFESSIONAL EXPERIENCE
7/15 – 12/15 - Senior Technical Writer at Grifols, Emeryville
 Handled corporate rebranding and translation coordination of existingproductdocumentation and related
administrativetasks.This included packageinserts, user/installation guides and related materials used in
medical laboratories.
 Reviewed and analyzed installation guides,packageinserts and other laboratory-related content.
 Revised all required brandingreferences in all content.
8/12 – 2/14 - Senior Technical Writer at TURN, Redwood City
 Developed (e.g. best practices,implementation, user guides) for TURN Campaign and Audience Suite.
 Participated in daily agileteam stand-ups,scrums.
 Wrote knowledge base(KB) articles.
 Used JIRA for trackingand managingdocumentation assignments,status,and requirements for future releases.
 Collaborated with TURN's international and U.S.-based and remote product managers,business development
teams, QA, releasemanagement, and product integrators.
 Used MadCap Flare,Confluence Wiki,and MicrosoftWord for content development.
6/12 – 8/12 - Content Writer/Contributor at NetApp, Santa Clara
 Collaborated with a remote team that was part of NetApp's content update and rebrandingeffort.
 Developed/edited marketing content for NetApp storage, networking, and server solutions.
 Wrote/Edited/Published data sheets and other related copy.
9/06 – 6/09 - Staff Sr. Technical Writer at PrO Unlimited, Burlingame
 Led the documentation effort as the solewriter atthis product services company.
 Created a documentation suiteincludinguser,installation/configuration,and quick reference guides
 Tested new product enhancements in conjunction with business team, QA, and engineering.
 Wrote installation,configuration and end user documentation with FrameMaker and MicrosoftWord.
 Wrote bi-weekly releasenotes for the PrO application and related products.
2004– 2006 - Sr. Technical Writer at Active Decisions, San Mateo
 Led the documentation effort by writing/deliveringhigh-quality end user, installation/configuration content,API
documentation, and releasenotes for the Active Decisions productsuite.
 Wrote installation and configuration guides,API documentation, and releasenotes.
 Attended weekly software development meetings.
2002 – 2003 - Sr. Technical Writer at KANA, Menlo Park
 Wrote installation and productconfiguration guides,tested documentation againstproductbuilds,attended
team meetings, and wrote releasenotes and related content for KANA’s enterprise products.

2. 1997 - Sr. Technical Writer at CascadeWorks, San Mateo
 Wrote end user, installation/configuration content, some API documentation, and releasenotes for the
CascadeWorks productsuite.
1/95 – 7/97 - Staff Sr. Technical Writer at Medicus Software, Alameda
 Led the documentation effort as the solewriter for this medical/healthcaresoftwarecompany.
 Researched, wrote, designed, and edited user manuals,release notes, and productinformation for Windows-
based client/server applications.
 Managed documentation projects from planningto production.
 Implemented and managed a product documentation Intranet.
 Tested documentation againstproductbuilds.
 Developed documentation standards,created product newsletters and presentation materials.
7/94 – 12/95 - Sybase, Inc. – Mid-Level Technical Writer,Emeryville
 Was partof an installation/build/testdocumentation group that tested, installed,supported,and used Sybase
products and/or services.
 Contributed to the team’s content development standards guides (e.g. templates and usage).
6/90 – 6/94 - Kaiser Permanente – Technical Writer,Walnut Creek
 Researched, wrote and published user guides and trainingcontent applications for healthcareprofessionals.
 Managed projects from planningto production. Tested documentation againstproductbuilds.
 Created and/or wrote articles for company newsletters.
CONSULTING PROFESSIONAL EXPERIENCE
2/11 – 6/12 - Contract Wiki Content Writer at A100 US, LLC (an Amazon Company)
 Wrote/documented/developed security,cloud computing, hardware/software SOPs for Amazon Web Services
(AWS) domestic and international data center users.
 Designed internal trainingsitefor data center technicians,co-location personnel, and installers.
 Worked onsite at Amazon's Hayward, California data center.
2010 - Contract Technical Writer at eBay, San Jose
 Contract Lead Writer/Content Developer for internal SEO enterprise application that was used for paid search
marketing by eBay’s eCommerce team and related partners.
 Developed and helped implement a product documentation wiki for domestic and international users.
2010 - Contract Technical Writer – Life Technologies, Foster City
 Wrote, edited and prepared package inserts for various products.
 Updated user and installation guides and releasenotes.
 Used FrameMaker and Confluence Wiki for content development, package inserts and projectmanagement.
2007 – 2010 - Contract Technical Writer at SeeSaw Networks, San Francisco
 Led the documentation effort for an online content for an enterprise campaign management product for
outdoor and billboard display advertisingcampaigns.
 Wrote releasenotes, bug reports and contributed to productcollateral for variousproducts.
COMMUNITY SERVICE
 Chapter Leader/Coordinator, Society for Technical Communication (STC)
 Newsletter/Production Editor for American Medical Writer's Association (AMWA)
 Professional On-Air,VoiceOver/Narration,and Production-Related Experience, San Francisco and New York
EDUCATION
 Bachelor of Arts Degree, San Francisco StateUniversity,San Francisco,CA
 University of Southern California,Los Angeles, CA
 General Assemb.ly Web Developer Courses,San Francisco,CA(in progress)