1. John Manning
johnmanni@gmail.com | 828-644-8742 | Lynchburg, VA
Summary
Professional technical writer for over 15 years in America and Great Britain. Maintained an
independent contract position in England during the past eight years.
Seeking a permanent or contract position requiring a broad range of skills such as technical writing,
technical editing, project management, training development, copywriting, testing, usability study,
process mapping, and online content structuring.
Education
December 1995. University of South Florida, Tampa, FL
Bachelor of English Literature and Technical Writing
December 1990. St. Petersburg Junior College, St. Petersburg, FL
Associate of Mass Communications.
Experience
Experienced developer of end-user content, administrative content, user training materials, standard
processes, and online content for both software and mechanical engineering sectors. Have worked
directly with development and test teams to gather source material and review drafts.
Highlights
 Managed teams of authors and subject matter experts for various corporations. For example, was
in charge of a two year project for British Steam (BSS) to produce internal training manuals and
ISO process documentation to support their conversion to a customized Kerrige/Oracle based
software management system.
 Documentation Project Manager for diverse organizations such as Certegy, Hewitt Packard,
Nortel, and NCR. Responsible for scoping out client requirements, writing proposals, building
project plans, managing author/graphic designer productivity, and editing drafts.
 Structured and developed website content for a wide range of companies.
 Designed and produced a variety of xml-based online help systems using different authoring
applications.
 Helped migrate businesses to xml based Content Management Systems (CMSs). Designed
templates and structured content into logical topics for single sourcing.
 Have set up online outputs with context sensitive functionality.
 Obtained working knowledge of HTML, XML, DTD, and CSS.
 Worked in conjunction with software test teams to obtain documentation content.

2.  Designed training materials and functioned as trainer during various roles.
 Mapped out business processes for numerous companies and composed formal standard
methodology documents (ISO, Six Sigma, PRINCE, and Agile).
 Produced several service and maintenance manuals within mechanical engineering.
 Produced system administration documentation for many businesses.
 Designed and wrote copy for promotional brochures.
 Conducted usability studies to improve software and corresponding documentation.
 Managed document translation into various languages for Waters Micromass.
 Prepared many business and grant proposals.
 Helped manage trade shows.
Software Skills
Desktop Publishing
Adobe Acrobat Professional, Adobe FrameMaker, Microsoft Word, and Microsoft Publisher.
Help Systems
RoboHelp, and MadCap Flare.
Content Management
MadCap Flare, MadCap Contributor, Abortext Epic Editor, WordPress, Fatwire, Documentum, and
XMetal.
Databases/Spreadsheets
SharePoint, Microsoft – Outlook, Access, Excel, Exchange, and Project.
Graphics
MadCap Capture, Adobe Illustrator, Adobe Photoshop Corel Draw, Paintshop Pro, and, Microsoft Visio
Web Page Authoring
Microsoft Front Page, and Macromedia Dreamweaver
Career Employers
Equifax Financial Services, Certegy Financial Services, Waters Micromass, Kudos Information Ltd.,
Hewitt Packard, Pearson Defense, Nortel, National Cash Registers (NCR), British Department of
Trade, Eurosoft Technologies, British Steam, PrepLogic, Quanta Fluid Solutions, Linde Heavy Trucks,
Royal London, Schneider Electric, Amtech Building Services, Wabtec, and, Lloyd’s Register.
References, Samples and Detailed Work History
Provided upon interview.