Patsy D. Perkins is applying for a position and highlighting her 20 years of experience in higher education working in roles like enrollment services assistant, clerk, call center associate, and receptionist. She currently works at Georgia Perimeter College - Georgia State University providing assistance to over 50,000 current and prospective students. Her skills include experience with systems like BANNER and communication tools like Avaya and Cisco phones. References are made to her professional etiquette and ability to provide excellent customer service to students with calm, patience, and understanding.

1. Patsy D. Perkins
pdpgrp751@gmail.com
762.209.9864
Dear Hiring Manager,
You will find the qualifications that I possess will add to the professionalism within your department as I utilize
my twenty years of acquired higher education experience interacting with students, faculty, administration, staff
and parents via the varying communication and administrative positions as Enrollment Services Assistant, Clerk
III, Call Center Associate, Front Desk Receptionist, Switchboard Operator and Mail Center Supervisor.
Professional Experience
Georgia Perimeter College - Georgia State University 1996-
Present
Provide and assist 50,000 + current and prospective students through outbound and inbound calls with information,
procedures and documents needed per the Office of Admissions, Testing, Financial Aid, Enrollment Services,
Advisement and all other offices related to facilitating a smooth transition into higher education from high school to
the senior citizen who desires to add to their academic education.
Skills
BANNER System 8.5.7. (PROD)
Avaya Phones
Cisco IP Phone 7960 Series and Cisco IP Phone 7912 Series
Cisco Communicator and ACRM Cisco Agent
eSAMS
Hasler IM-480 Mailing System and Hasler IM6000 Mailing System
Microsoft
Professional Etiquette
Works well within college setting among professionals, staff and faculty with primary goal of attending to the
students…with calm and patience exhibiting friendly and compassionate demeanor while grasping and pertaining to
particulars of each individual student’s situation.
Remains on task of providing professional, pleasant experience for the student, exhibiting knowledge of requested
information, acknowledging students’ college related joys, fears and frustrations. Encouraging student to remain
focused on educational goal, maintains professional decorum when faced with the unexpected, puts students’ needs
first, provides overall excellent customer service college-wide.

2. My application details extensively my duties and responsibilities acquired to professionally, educationally and
personally add to the decorum of your department.
Sincerely,
Patsy D. Perkins