1. Patsy D. Perkins
pdpgrp751@gmail.com
762.209.9864
Aspiration: Allowed the opportunity within your organization to utilize my twenty years of acquired
higher education experience interacting with students, faculty, administration, staff and parents via the
varying communication and administrative positions as Enrollment Services Assistant, Clerk III, Call
Center Associate, Front Desk Receptionist, Switchboard Operator and Mail Center Supervisor.
Georgia State University
Enrollment Services Assistant: July 2016 – Present
Duties and Responsibilities
Inbound calls:
 Assist 50,000 + local, national and international current and prospective students
 Confirming receipt of student’s official documents via BANNER, WebXtender and other
programs in BANNER
 View Banner student records to inform students of documents needed to complete application
process for admissions process
 Provide extensive instructions assisting students with completion and submission of college
application and supporting documents within deadline limits per semester to ensure their
official admittance into Georgia State University and/or Perimeter College.
Perimeter College
Call Center Clerk III: July 2014-June 2016
Duties and Responsibilities
Outbound Calls:
 Contact and inform 20,000 + current and prospective students of official admissions, financial aid
and other documents required within deadline limits per semester to ensure their official
admittance into Georgia Perimeter College via
 CISCO Agent
 eSams
 ACRMS
 Exel Spreadsheets


2. Perimeter College
Front Desk Receptionist: December 1996 –June 2014
Duties and Responsibilities
 Greet staff, faculty, students, parents and visitors
 Provide, direct to and or escort to locations the staff, faculty, students, parents and visitors with
college related inquiries pertaining to
 Admissions and Enrollment
 Financial Aid
 Advising and Counseling
 Testing
 Transcripts
 Athletics
 Support Areas : ISS, LTC, TRIO SSS, Student Life
 Administrative offices and departments
Perimeter College
Decatur Campus Switchboard Operator: December 1996 – June 2014
Duties and Responsibilities
 Operate Cisco IP 7960 Series Multi-Line Phones
 Direct callers to requested personnel, department and or office of the 1,000 plus employees within
the five college campuses from the Decatur Campus, and directing calls for the Newton Campus
 Administer assistance to students seeking information about
 Admissions and Enrollment, Financial Aid, Advising and Counseling, Testing, Transcripts and other
college related inquires pertaining to GPC
 Walk students through step by step for GPC Online Application – Ga411 Account Creation
 Informing students, parents, High school counselors, Military representatives and such of
required documents for college admissions for their students
 Provide detail explanation of website information relating to college admissions process
 Provide overall excellent customer service college-wide
Perimeter College
Mail Center Operations: December 1996 – June 2014
Duties and Responsibilities
 Manage, train and supervise new employees and student assistants in the Mail Center
 Assist administration, faculty, staff, students and visitors regarding outgoing/incoming mail
 Process, sort, distribute and forward outgoing and incoming interoffice mail from the campuses
 Operate Hasler IM-480 Mailing Machine- some training on Hasler IM6000
 Meter 1st
Class USPS mail, Presort mail, Certified mail, Registered mail , Express Mail and Priority Mail
for pickup by U.S.P.S. courier
 Sort and distribute U.S.P.S. incoming mail
 Receive, log-in and coordinate distribution of courier delivered mail- UPS, FedEx Express, FedEx
Ground, Office Max, Executive Courier and other private courier companies.
 Assign faculty and staff mailboxes
 Order and Stock Mail Center supplies

3. EDUCATION
Bachelor of Science (Sociology)
Clayton State University,
Expected Graduation Fall 2017
Associates of Arts (Sociology)
Georgia Perimeter College – Decatur, GA
May 2005
East Atlanta High
High School Diploma
June 1980
SKILLS
 BANNER
 Avaya Phones
 Cisco IP Phone 7960 Series
 Cisco IP Phone 7912 Series
 Cisco Communicator
 ACRM Cisco Agent
 eSAMS
 Hasler IM-480 Mailing System
 Hasler IM6000 Mailing System
 Microsoft Word
 Microsoft Publisher
 Microsoft Excel
 Outlook
Professional Etiquette
 Works well within college setting among professionals, staff and faculty with primary goal of attending to the
students…with calm and patience exhibiting friendly and compassionate demeanor while grasping and
pertaining to particulars of each individual student’s situation.
 Remains on task of providing professional, pleasant experience for the student, exhibiting knowledge of
requested information, acknowledging students’ college related joys, fears and frustrations. Encouraging
student to remain focused on educational goal, maintains professional decorum when faced with the
unexpected, puts students’ needs first, provides overall excellent customer service college-wide.