Management science report

1. SCHOOL​ ​OF​ ​ARCHITECTURE,​ ​BUILDING​ ​AND
DESIGN
BACHELOR​ ​OF​ ​QUANTITY​ ​SURVEYING​ ​(HONOURS)
MANAGEMENT​ ​SCIENCE
​ ​QSB2413
Name Student​ ​ID
Juan​ ​Roy​ ​Collie 0329004
Sahil​ ​Gunesh 0328569
Penny​ ​Leung 0328245
Tan​ ​Shen​ ​Sin 0324602

2.
TABLE​ ​OF​ ​CONTENT
No. Elements Page
1. Introduction 2
2. Vision​ ​statement 2
3. Mission​ ​Statement 2
4. Long​ ​term​ ​goals 3
5 Mid​ ​term​ ​goals 3
6. Short​ ​term​ ​goals 3
7. Organisational​ ​Chart 4
8. Employee​ ​Job​ ​Scope/​ ​Responsibilities 5-11
9. Strategic​ ​Planning 12-13
10. Competitive​ ​Advantage 14-15
11. Strategic​ ​Analysis(SWOT​ ​Analysis) 16
12. Organisational​ ​Culture 17-19
Development​ ​Plan: 20-25
13. (i)​ ​Sales​ ​and​ ​marketing​ ​Manager​ ​trainee​ ​recruitment
(ii)​ ​Financial​ ​manager​ ​trainee​ ​recruitment
(iii)Human​ ​Resource​ ​Manager​ ​trainee​ ​recruitment
14. Interview​ ​Scenarios 26-27
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3. INTRODUCTION
After​ ​ten​ ​years​ ​of​ ​experience​ ​in​ ​working​ ​in​ ​the​ ​construction​ ​industry​ ​the​ ​four​ ​of
us​ ​decided​ ​to​ ​come​ ​together​ ​and​ ​start​ ​our​ ​own​ ​construction​ ​company.​ ​We​ ​were
all​ ​aware​ ​that​ ​moving​ ​from​ ​a​ ​fixed​ ​salary​ ​job​ ​and​ ​starting​ ​up​ ​a​ ​business​ ​was​ ​a
risky​ ​move.​ ​Our​ ​experience​ ​and​ ​skill​ ​set​ ​from​ ​working​ ​in​ ​this​ ​industry​ ​for​ ​the
past​ ​10​ ​years​ ​was​ ​a​ ​major​ ​factor​ ​in​ ​driving​ ​us​ ​towards​ ​taking​ ​this​ ​risk.​ ​We​ ​were
all​ ​aware​ ​that​ ​with​ ​our​ ​combined​ ​knowledge​ ​of​ ​the​ ​industry​ ​the​ ​possibility​ ​of
creating​ ​a​ ​successful​ ​business​ ​was​ ​ever​ ​present.​ ​With​ ​this​ ​mindset​ ​we​ ​were​ ​able
to​ ​start​ ​up​ ​“A+​ ​Builders”!
VISION​ ​STATEMENT
“​ ​​A+​ ​Builders​ ​vision​ ​is​ ​to​ ​be​ ​able​ ​to​ ​build​ ​ANY​ ​person's
dream​ ​no​ ​matter​ ​the​ ​challenge”
MISSION​ ​STATEMENT
We​ ​will​ ​always​ ​be​ ​loyal​ ​to​ ​you,​ ​your​ ​dreams​ ​and​ ​quality,​ ​for
the​ ​latter​ ​is​ ​our​ ​way​ ​of​ ​life.
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4.
SHORT​ ​TERM​ ​GOALS
Building​ ​a​ ​strong​ ​organisational​ ​culture
Start​ ​to​ ​build​ ​a​ ​good​ ​reputation​ ​as​ ​a​ ​construction​ ​business
MID​ ​TERM​ ​GOALS
Being​ ​known​ ​as​ ​one​ ​of​ ​the​ ​best​ ​companies​ ​in​ ​Malaysia
To​ ​be​ ​acknowledged​ ​for​ ​our​ ​quality​ ​and​ ​performance
LONG​ ​TERM​ ​GOALS
To​ ​be​ ​the​ ​customer's​ ​first​ ​choice​ ​for​ ​any​ ​construction​ ​project
To​ ​expand​ ​all​ ​across​ ​Malaysia
To​ ​expand​ ​globally
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5. ORGANISATIONAL​ ​CHART
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6. EMPLOYEE​ ​JOB​ ​SCOPE/RESPONSIBILITIES
● CEO​ ​-​ ​​The​ ​Chief​ ​Executive​ ​Officer​ ​(CEO)​ ​is​ ​the​ ​highest-ranking
executive​ ​manager​ ​in​ ​a​ ​corporation​ ​or​ ​organization.​ ​He​ ​or​ ​she​ ​has​ ​overall
responsibility​ ​for​ ​creating,​ ​planning,​ ​implementing​ ​and​​ ​​integrating​ ​the
strategic​ ​direction​​ ​of​ ​an​ ​organization.
● General​ ​manager​ ​-​ ​A​ ​general​ ​manager​ ​of​ ​administration​ ​is​ ​responsible​ ​for
overseeing​ ​all​ ​administrative​ ​functions​ ​in​ ​your​ ​business.​ ​A​ ​major​ ​part
involves​ ​leading​ ​and​ ​directing​ ​employees.
● HR​ ​senior​ ​manager​ ​-​ ​​Maintains​ ​and​ ​enhances​ ​the​ ​organization's​ ​human
resources​ ​by​ ​planning,​ ​implementing,​ ​and​ ​evaluating​ ​employee​ ​relations
and​ ​human​ ​resources​ ​policies,​ ​programs,​ ​and​ ​practices.
● Finance​ ​senior​ ​manager​ ​-​ ​The​ ​functions​ ​of​ ​the​ ​finance​ ​manager​ ​position
can​ ​be​ ​considered​ ​identical​ ​to​ ​a​ ​​treasurer​​ ​position,​ ​or​ ​as​ ​a​ ​"light"​ ​treasurer
who​ ​has​ ​additional​ ​analysis​ ​responsibilities​ ​that​ ​include​ ​support​ ​of​ ​the
management​ ​team​ ​in​ ​a​ ​variety​ ​of​ ​operational​ ​decisions.
● Product​ ​and​ ​quality​ ​control​ ​manager​ ​-​ ​He​ ​or​ ​she​ ​aims​ ​to​ ​ensure​ ​that​ ​the
product​ ​or​ ​service​ ​an​ ​organisation​ ​provides​ ​is​ ​fit​ ​for​ ​purpose,​ ​is​ ​consistent
and​ ​meets​ ​both​ ​external​ ​and​ ​internal​ ​requirements.​ ​This​ ​includes​ ​legal
compliance​ ​and​ ​customer​ ​expectations.​ ​He​ ​or​ ​she​ ​will​ ​need​ ​to​ ​liaise​ ​with
other​ ​managers​ ​and​ ​staff​ ​throughout​ ​the​ ​organisation​ ​to​ ​ensure​ ​that​ ​the
quality​ ​management​ ​system​ ​is​ ​functioning​ ​properly.
● Sales​ ​and​ ​marketing​ ​manager​ ​-​ ​Accomplishes​ ​business​ ​development
activities​ ​by​ ​researching​ ​and​ ​developing​ ​marketing​ ​opportunities​ ​and
plans;​ ​implementing​ ​sales​ ​plans;​ ​managing​ ​staff.
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7. ● Drilling​ ​and​ ​piling​ ​manager​ ​-​ ​Manages​ ​daily​ ​drilling,​ ​piling,​ ​production,
and​ ​engineering​ ​operations​ ​for​ ​an​ ​organization.​ ​Manages​ ​the​ ​planning
and​ ​execution​ ​of​ ​drilling​ ​and​ ​piling​ ​projects,​ ​the​ ​development​ ​of​ ​oil​ ​and
gas​ ​fields,​ ​and​ ​the​ ​analysis​ ​of​ ​reserves​ ​and​ ​manages​ ​the​ ​proper​ ​use​ ​and
maintenance​ ​of​ ​equipment.​ ​Plans​ ​and​ ​develops​ ​revisions​ ​or​ ​enhancements
to​ ​solve​ ​and​ ​troubleshoot​ ​drilling​ ​and​ ​piling​ ​problems.
● Civil​ ​and​ ​building​ ​senior​ ​manager​ ​-​ ​Oversee​ ​the​ ​construction​ ​of​ ​roads,
bridges,​ ​railways,​ ​airports​ ​and​ ​other​ ​types​ ​of​ ​infrastructure.​ ​Requires​ ​a
great​ ​deal​ ​of​ ​collaboration​ ​with​ ​building​ ​contractors,​ ​project​ ​managers,
drafters​ ​and​ ​engineering​ ​staffs.​ ​Responsible​ ​for​ ​ensuring​ ​each​ ​project
complies​ ​with​ ​zoning​ ​laws​ ​and​ ​other​ ​regulations.
● Quarry​ ​senior​ ​manager​ ​-​ ​Quarry​ ​manager​ ​is​ ​responsible​ ​for​ ​ensuring​ ​that
quarries,​ ​pits​ ​and​ ​opencast​ ​sites​ ​operate​ ​successfully.​ ​He​ ​or​ ​she​ ​oversee
all​ ​operations,​ ​both​ ​on​ ​site​ ​and​ ​in​ ​the​ ​office,​ ​manage​ ​staff,​ ​coordinate
production​ ​and​ ​monitor​ ​all​ ​site​ ​systems.
● Workshop​ ​senior​ ​manager​ ​-​ ​​This​ ​position​ ​will​ ​manage​ ​and​ ​lead​ ​a​ ​team​ ​of
people​ ​in​ ​allocating​ ​workload​ ​and​ ​managing​ ​the​ ​day​ ​to​ ​day​ ​operations​ ​in
the​ ​workshop.​ ​It​ ​requires​ ​the​ ​job​ ​holder​ ​to​ ​coordinate​ ​resources​ ​and​ ​liaise
with​ ​internal​ ​and​ ​external​ ​key​ ​contacts​ ​to​ ​ensure​ ​work​ ​is​ ​delivered​ ​on
time​ ​and​ ​to​ ​a​ ​quality​ ​standard.
● Resource​ ​and​ ​employee​ ​engagement​ ​-​ ​Responsible​ ​for​ ​developing​ ​a
survey​ ​process​ ​and​ ​metrics​ ​that​ ​will​ ​enable​ ​the​ ​company​ ​to​ ​track
employee​ ​engagement​ ​progress​ ​at​ ​both​ ​an​ ​institution​ ​wide​ ​and​ ​a​ ​local​ ​unit
level.​ ​This​ ​position​ ​also​ ​responsible​ ​to​ ​create​ ​a​ ​comprehensive​ ​and
sustainable​ ​employee​ ​engagement​ ​strategy.
● HR​ ​administrator​ ​-​ ​​As​ ​an​ ​HR​ ​administrator,​ ​his​ ​or​ ​her​ ​role​ ​is​ ​a​ ​mixture​ ​of
admin​​ ​and​ ​HR,​ ​also​ ​known​ ​as​ ​​human​ ​resources​ ​and​ ​personnel​.
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8. ● Payroll​ ​officer​ ​-​​ ​A​ ​payroll​ ​officer​ ​gets​ ​detailed​ ​contact​ ​information​ ​from
employees​ ​so​ ​payroll​ ​checks​ ​can​ ​be​ ​accurately​ ​calculated,​ ​distributed​ ​and
deposited.​ ​This​ ​information​ ​usually​ ​includes​ ​a​ ​legal​ ​name,​ ​address,​ ​phone
number​ ​and​ ​Social​ ​Security​ ​number​ ​for​ ​all​ ​employees,​ ​as​ ​well​ ​as​ ​bank
account​ ​routing​ ​and​ ​checking​ ​numbers​ ​for​ ​employees​ ​who​ ​receive​ ​direct
payroll​ ​deposits.
● Block​ ​manager​ ​-​​ ​​Keep​ ​up​ ​to​ ​date​ ​with​ ​legislation​ ​and​ ​demonstrate​ ​an
awareness​ ​of​ ​approaching​ ​changes​ ​and​ ​major​ ​case​ ​law.​ ​Preempt
legislative​ ​issues​ ​which​ ​may​ ​affect​ ​the​ ​properties​ ​under​ ​your​ ​control
ensuring​ ​that​ ​team​ ​members​ ​share​ ​the​ ​knowledge​ ​.​ ​Read​ ​and​ ​understand
leases​ ​from​ ​many​ ​perspectives​ ​and​ ​foresee​ ​likely​ ​issues​ ​arising​ ​from
individual​ ​leases​ ​as​ ​well​ ​as​ ​ensure​ ​any​ ​direct​ ​reports​ ​understand​ ​a​ ​lease,
coaching​ ​and​ ​mentoring​ ​where​ ​necessary.
● Crusher​ ​manager​ ​-​​ ​​Crusher​ ​managers​ ​are​ ​the​ ​people​ ​who​ ​watch​ ​over​ ​and
organize​ ​the​ ​daily​ ​operations​ ​of​ ​manufacturing​ ​crushers​ ​and​ ​similar
places.​ ​He​ ​or​ ​she​ ​oversee​ ​employees,​ ​production​ ​and​ ​efficiency,​ ​to​ ​make
sure​ ​the​ ​crusher​ ​is​ ​running​ ​smoothly,​ ​quickly,​ ​efficiently​ ​and​ ​safely.
● Blast​ ​supervisor​ ​-​​ ​​Supervises​ ​and​ ​coordinates​ ​activities​ ​of​ ​workers
engaged​ ​in​ ​operation​ ​of​ ​blast​ ​furnace​ ​to​ ​produce​ ​molten​ ​pig​ ​iron;​ ​Directs
workers​ ​in​ ​charging​ ​furnace​ ​with​ ​specified​ ​amounts​ ​of​ ​raw​ ​materials,
such​ ​as​ ​iron​ ​ore,​ ​coke,​ ​and​ ​limestone.
● Quarry​ ​supervisor​ ​-​​ ​​Responsible​ ​for​ ​safety​ ​in​ ​the​ ​quarry​ ​and​ ​maintaining
appropriate​ ​accident​ ​records.​ ​Investigate​ ​and​ ​report​ ​on​ ​accidents
involving​ ​employees​ ​and​ ​equipment​ ​and​ ​maintain​ ​high​ ​levels​ ​of​ ​mobile
equipment​ ​availability​ ​by​ ​communicating​ ​with​ ​and​ ​directing​ ​the​ ​activities
of​ ​the​ ​Quarry​ ​Personnel​ ​and​ ​outside​ ​contractors.
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9. ● Senior​ ​mechanic​​ ​​-​ ​​Perform​ ​tasks​ ​involved​ ​in​ ​maintenance,​ ​repair​ ​and
overhaul​ ​of​ ​automotive,​ ​materials​ ​handling​ ​and​ ​construction​ ​equipment.
Assign,​ ​supervise​ ​and​ ​train​ ​activities​ ​of​ ​assistants​ ​who​ ​locate,​ ​analyze​ ​and
correct​ ​malfunctions​ ​in​ ​equipment​ ​and​ ​issue​ ​repair​ ​parts.
● Mechanic​ ​-​​ ​​Build​ ​and​ ​assemble​ ​machines​ ​or​ ​mechanical​ ​components
according​ ​to​ ​requirements.​​ ​​Inspecting​ ​machines,​ ​engines,​ ​transmissions
etc.​ ​and​ ​run​ ​diagnostic​ ​tests​ ​to​ ​discover​ ​functionality​ ​issues​ ​and
conducting​ ​repairs​ ​aiming​ ​for​ ​maximum​ ​reliability.
● Crane​ ​operator​ ​-​ ​​Responsible​ ​for​ ​operating​ ​a​ ​stationary​ ​or​ ​traveling​ ​crane
to​ ​lift,​ ​move,​ ​position,​ ​and​ ​reposition​ ​loads.​ ​Depresses​ ​buttons,​ ​lifts
levers,​ ​and​ ​ensures​ ​load​ ​is​ ​safely​ ​attached​ ​to​ ​crane​ ​before​ ​bringing​ ​it
down.
● Drilling​ ​foreman​ ​-​ ​This​ ​position​ ​supervise​ ​and​ ​assist​ ​with​ ​the​ ​day-to-day
activities​ ​of​ ​the​ ​line​ ​crew​ ​employees​ ​and​ ​the​ ​project​ ​to​ ​which​ ​they​ ​are
assigned,​ ​reports​ ​directly​ ​to​ ​the​ ​drilling​ ​and​ ​piling​ ​manager.
● Purchasing​ ​manager​ ​-​​ ​Responsible​ ​in​ ​developing,​ ​leading​ ​and​ ​executing
purchasing​ ​strategies.​ ​Tracking​ ​and​ ​reporting​ ​key​ ​functional​ ​metrics​ ​to
reduce​ ​expenses​ ​and​ ​improve​ ​effectiveness.​ ​Crafting​ ​negotiation
strategies​ ​and​ ​closing​ ​deals​ ​with​ ​optimal​ ​terms.
● Cost​ ​management​ ​accountant​ ​-​ ​Prepare​ ​monthly​ ​journal​ ​entries​ ​manually
or​ ​by​ ​initiating​ ​electronic​ ​creation​ ​through​ ​our​ ​software​ ​program.​ ​Prepare
monthly​ ​and​ ​quarterly​ ​accounting​ ​reports​ ​for​ ​submission​ ​to​ ​management.
Conduct​ ​inventory​ ​reserve​ ​analysis​ ​on​ ​a​ ​quarterly​ ​basis​ ​and​ ​generate
reports​ ​for​ ​senior​ ​management.
● Accountant​ ​-​ ​Prepares​ ​asset,​ ​liability,​ ​and​ ​capital​ ​account​ ​entries​ ​by
compiling​ ​and​ ​analyzing​ ​account​ ​information.​ ​Documents​ ​financial
transactions​ ​by​ ​entering​ ​account​ ​information​ ​and​ ​recommends​ ​financial
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10. actions​ ​by​ ​analyzing​ ​accounting​ ​options.​ ​He​ ​or​ ​she​ ​is​ ​responsible​ ​to
provides​ ​financial​ ​information​ ​to​ ​management​ ​by​ ​researching​ ​and
analyzing​ ​accounting​ ​data​ ​as​ ​well​ ​as​ ​reparing​ ​reports.
● Financial​ ​controller​ ​-​ ​He​ ​or​ ​she​ ​is​ ​responsible​ ​for​ ​the​ ​efforts​ ​and​ ​results​ ​of
the​ ​financial​ ​department​ ​and​ ​report​ ​to​ ​the​ ​Chief​ ​Financial​ ​Officer​ ​(CFO)
in​ ​regards​ ​to​ ​all​ ​financial​ ​and​ ​accounting​ ​activities,​ ​overseeing​ ​financial
department​ ​staff​ ​in​ ​day-to-day​ ​operations.
● Purchasing​ ​officer​ ​-​​ ​Responsible​ ​in​ ​researching​ ​potential​ ​vendors​ ​and
comparing​ ​and​ ​evaluating​ ​offers​ ​from​ ​suppliers,​ ​negotiating​ ​contract
terms​ ​of​ ​agreement​ ​and​ ​pricing.
● Account​ ​officer​ ​-​​ ​It​ ​is​ ​an​ ​accounts​ ​officer’s​ ​responsibility​ ​to​ ​take​ ​care​ ​of​ ​a
particular​ ​firm​ ​or​ ​company’s​ ​finances.​ ​It​ ​is​ ​his​ ​or​ ​her​ ​duty​ ​to​ ​formulate
and​ ​implement​ ​the​ ​organization’s​ ​financial​ ​plans​ ​and​ ​keep​ ​up-to-date
account​ ​records.
● Crusher​ ​operator​ ​-​​ ​​Tends​ ​conveyors​ ​and​ ​grinders​ ​that​ ​crush​ ​raw​ ​gypsum
into​ ​specified​ ​pebble​ ​size:​ ​Opens​ ​storage​ ​gates​ ​and​ ​starts​ ​grinders,
feeders,​ ​and​ ​belt​ ​conveyors.​ ​Observes​ ​flow​ ​of​ ​materials​ ​on​ ​conveyors,
cleans​ ​carriers​ ​and​ ​removes​ ​wedged​ ​rock​ ​from​ ​conveyors​ ​and​ ​clogged
chutes,​ ​using​ ​scraper​ ​and​ ​poker.
● Project​ ​manager​ ​-​​ ​​Project​ ​management​ ​responsibilities​ ​include​ ​delivering
every​ ​project​ ​on​ ​time​ ​within​ ​budget​ ​and​ ​scope.​ ​He​ ​or​ ​she​ ​coordinates
internal​ ​resources​ ​and​ ​third​ ​parties/vendors​ ​for​ ​the​ ​flawless​ ​execution​ ​of
projects.
● Quantity​ ​surveyor​ ​-​ ​A​ ​person​ ​who​ ​measures​ ​and​ ​prices​ ​building​ ​work,​ ​a
quantity​ ​surveyor​ ​is​ ​like​ ​an​ ​accountant​ ​of​ ​the​ ​building​ ​world​ ​–​ ​planning
and​ ​overseeing​ ​costs​ ​from​ ​the​ ​beginning​ ​to​ ​the​ ​end​ ​of​ ​a​ ​project,​ ​and​ ​from
tenders​ ​at​ ​the​ ​start,​ ​to​ ​final​ ​bills​ ​of​ ​quantities.
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11. ● Civil​ ​engineer​ ​-​​ ​​Perform​ ​engineering​ ​duties​ ​in​ ​planning,​ ​designing,​ ​and
overseeing​ ​construction​ ​and​ ​maintenance​ ​of​ ​building​ ​structures,​ ​and
facilities,​ ​such​ ​as​ ​roads,​ ​railroads,​ ​airports,​ ​bridges,​ ​harbors,​ ​channels,
dams,​ ​irrigation​ ​projects,​ ​pipelines,​ ​power​ ​plants,​ ​water​ ​and​ ​sewage
systems,​ ​and​ ​waste​ ​disposal​ ​units.
● Foreman​ ​-​ ​​He​ ​or​ ​she​ ​coordinates​ ​construction​ ​work​ ​according​ ​to​ ​priorities
and​ ​plans.​ ​Producing​ ​schedules​ ​and​ ​monitor​ ​attendance​ ​of​ ​crew​ ​as​ ​well​ ​as
allocating​ ​general​ ​and​ ​daily​ ​responsibilities.
● Site​ ​supervisor​ ​-​​ ​​He​ ​or​ ​she​ ​assesses​ ​and​ ​manages​ ​safety​ ​hazards​ ​in​ ​the
workplace.​ ​Responsibilities​ ​may​ ​also​ ​include​ ​managing​ ​and​ ​instructing
the​ ​site​ ​workers,​ ​setting​ ​goals​ ​for​ ​the​ ​team,​ ​and​ ​seeing​ ​projects​ ​through​ ​to
completion.
● Project​ ​engineer​ ​-​​ ​A​ ​project​ ​engineer's​ ​responsibilities​ ​include​ ​schedule
preparation,​ ​pre-planning​ ​and​ ​resource​ ​forecasting​ ​for​ ​engineering​ ​and
other​ ​technical​ ​activities​ ​relating​ ​to​ ​the​ ​project.​ ​They​ ​may​ ​also​ ​be​ ​in
charge​ ​of​ ​performance​ ​management​ ​​of​ ​​vendors​​ ​and​ ​assure​ ​the​ ​accuracy
of​ ​financial​ ​forecasts,​ ​which​ ​tie-in​ ​to​ ​project​ ​schedules.​ ​They​ ​ensure
projects​ ​are​ ​completed​ ​according​ ​to​ ​project​ ​plans.
● Charge​ ​hand​ ​-​ ​To​ ​control​ ​and​ ​allocate​ ​the​ ​flow​ ​of​ ​work​ ​through​ ​the
workshop​ ​to​ ​make​ ​the​ ​best​ ​use​ ​of​ ​staff,​ ​equipment​ ​and​ ​other​ ​resources.
● Workmen​ ​​-​ ​Assisting​ ​tradesmen​ ​and​ ​machine​ ​operators​ ​in​ ​construction
projects.​ ​Erecting​ ​and​ ​breaking​ ​up​ ​scaffolding,​ ​ramps​ ​etc.​ ​with​ ​attention
to​ ​safety​ ​and​ ​unloading​ ​and​ ​carrying​ ​materials​ ​at​ ​construction​ ​sites.
● Blasters/Drillers​ ​-​​ ​​Determines​ ​strength​ ​and​ ​pattern​ ​of​ ​blast​ ​required​ ​and
charges​ ​and​ ​detonates​ ​explosives​ ​in​ ​surface​ ​or​ ​underground​ ​mine,​ ​pit,​ ​or
quarry​ ​to​ ​fracture​ ​or​ ​separate​ ​stone​ ​or​ ​minerals​ ​from​ ​solid​ ​formations.
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12. Marks​ ​pattern​ ​of​ ​drill​ ​holes​ ​or​ ​issues​ ​drilling​ ​instructions​ ​for​ ​depth​ ​and
placement​ ​of​ ​blast​ ​holes.
● Quarry​ ​operator​ ​-​ ​The​ ​quarry​ ​operator​ ​will​ ​be​ ​responsible​ ​for​ ​operating
industrial​ ​equipment.​ ​This​ ​role​ ​will​ ​be​ ​responsible​ ​for​ ​the​ ​safe​ ​work
execution​ ​of​ ​assigned​ ​tasks,​ ​and​ ​for​ ​safety​ ​of​ ​the​ ​surrounding​ ​areas,​ ​for
both​ ​her/himself,​ ​co-workers,​ ​and​ ​visitors.
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13. STRATEGIC​ ​PLANNING
Strategic​ ​planning​ ​is​ ​an​ ​essential​ ​function​ ​of​ ​the​ ​higher​ ​level​ ​management​ ​in​ ​an
organisation.​ ​The​ ​purpose​ ​of​ ​strategic​ ​planning​ ​is​ ​to​ ​enhance​ ​the​ ​competitive
position,​ ​improve​ ​overall​ ​performance​ ​and​ ​develop​ ​and​ ​maintain​ ​a​ ​competitive
advantage​ ​in​ ​the​ ​industry.
In​ ​this​ ​ever​ ​growing​ ​construction​ ​industry​ ​it​ ​is​ ​essential​ ​that​ ​a​ ​company
establishes​ ​itself​ ​in​ ​a​ ​manner​ ​that​ ​is​ ​different​ ​from​ ​other​ ​companies.​ ​With​ ​the
vast​ ​competition​ ​across​ ​Malaysia​ ​a​ ​company​ ​must​ ​be​ ​able​ ​to​ ​catch​ ​customer
attention​ ​so​ ​that​ ​they​ ​are​ ​drawn​ ​towards​ ​their​ ​service.​ ​As​ ​a​ ​result​ ​of​ ​this,​ ​us,​ ​the
owners​ ​of​ ​A+​ ​Builders​ ​have​ ​spent​ ​a​ ​great​ ​amount​ ​of​ ​time​ ​in​ ​strategically
planning​ ​for​ ​the​ ​future.​ ​We​ ​believe​ ​that​ ​this​ ​factor​ ​will​ ​have​ ​a​ ​significant​ ​role​ ​in
determining​ ​whether​ ​or​ ​not​ ​the​ ​organisation​ ​will​ ​be​ ​a​ ​success​ ​or​ ​otherwise.
Our​ ​strategic​ ​plans​ ​are​ ​as​ ​follows:
● Investing​ ​in​ ​the​ ​most​ ​up​ ​to​ ​date​ ​capital​ ​machinery.​ ​Although​ ​the​ ​cost​ ​of
these​ ​capital​ ​goods​ ​may​ ​prove​ ​to​ ​be​ ​quite​ ​substantial,​ ​we​ ​have​ ​decided
that​ ​the​ ​long​ ​term​ ​advantages​ ​will​ ​be​ ​even​ ​more​ ​substantial​ ​towards​ ​the
business's​ ​reputation​ ​and​ ​success.​ ​​ ​With​ ​up​ ​to​ ​date​ ​machinery,​ ​the
company​ ​will​ ​be​ ​able​ ​to​ ​provide​ ​most​ ​or​ ​all​ ​services​ ​and​ ​satisfy​ ​customer
demands.​ ​Without​ ​these​ ​equipment​ ​customers​ ​would​ ​have​ ​to​ ​look​ ​to
another​ ​companies​ ​to​ ​satisfy​ ​their​ ​needs​ ​which​ ​would​ ​definitely​ ​tarnish
our​ ​reputation.
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14. ● Creating​ ​and​ ​maintaining​ ​​ ​good​ ​relationships​ ​with​ ​suppliers.​ ​As​ ​a
construction​ ​company,​ ​purchasing​ ​goods​ ​will​ ​be​ ​an​ ​essential​ ​activity​ ​to
enable​ ​the​ ​continuous​ ​running​ ​of​ ​the​ ​business.​ ​Be​ ​it​ ​goods​ ​such​ ​as
machinery​ ​equipment​ ​and​ ​even​ ​paper,​ ​all​ ​these​ ​assets​ ​will​ ​have​ ​a​ ​cost.
Creating​ ​fruitful​ ​relationships​ ​with​ ​suppliers​ ​may​ ​allow​ ​us​ ​to​ ​benefit
greatly​ ​in​ ​the​ ​long​ ​run.​ ​A​ ​few​ ​benefits​ ​are​ ​as​ ​follows;
a) Being​ ​able​ ​to​ ​purchase​ ​in​ ​bulk​ ​which​ ​will​ ​result​ ​in​ ​a​ ​lower​ ​cost​ ​per
item​ ​will​ ​save​ ​costs​ ​greatly​ ​over​ ​time
b) Building​ ​trust​ ​between​ ​suppliers​ ​may​ ​allow​ ​us​ ​to​ ​take​ ​credit​ ​in
times​ ​when​ ​necessary.
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15. COMPETITIVE​ ​ADVANTAGE
In​ ​order​ ​to​ ​be​ ​successful​ ​as​ ​a​ ​business,​ ​establishing​ ​a​ ​​ ​sustainable​ ​competitive
advantage​ ​is​ ​a​ ​crucial​ ​factor.​ ​The​ ​strategic​ ​planning​ ​process​ ​is​ ​one​ ​aimed
towards​ ​building​ ​our​ ​competitive​ ​advantage​ ​at​ ​A+​ ​Builders.
Our​ ​competitive​ ​advantages​ ​are​ ​as​ ​follows:
● With​ ​all​ ​the​ ​necessary​ ​machinery​ ​that​ ​we​ ​have​ ​invested​ ​in,​ ​we​ ​will​ ​be
able​ ​to​ ​produce​ ​all​ ​of​ ​our​ ​own​ ​products​ ​to​ ​be​ ​used​ ​in​ ​construction.
Products​ ​such​ ​as​ ​Cement,​ ​blocks,​ ​bricks,​ ​macadam​ ​and​ ​many​ ​other​ ​raw
materials​ ​have​ ​become​ ​quite​ ​costly​ ​to​ ​purchase.​ ​By​ ​investing​ ​in​ ​all​ ​the
machinery​ ​such​ ​as​ ​crushers​ ​and​ ​blasting​ ​equipment​ ​great​ ​long​ ​term​ ​cost
savings​ ​can​ ​be​ ​made.This​ ​competitive​ ​advantage​ ​is​ ​a​ ​sustainable​ ​one
especially​ ​in​ ​this​ ​industry​ ​as​ ​we​ ​won’t​ ​be​ ​faced​ ​with​ ​the​ ​burden​ ​of
purchasing​ ​these​ ​goods​ ​at​ ​any​ ​time.
● Our​ ​next​ ​competitive​ ​advantage​ ​again​ ​involves​ ​our​ ​investment​ ​in​ ​the
most​ ​high​ ​tech​ ​equipment.​ ​Economies​ ​of​ ​scale​ ​arises​ ​with​ ​increased
output​ ​of​ ​a​ ​product​ ​resulting​ ​in​ ​cost​ ​advantages.​ ​Basically​ ​the​ ​greater
quantity​ ​of​ ​a​ ​good​ ​produced,​ ​the​ ​lower​ ​the​ ​fixed​ ​cost​ ​per​ ​unit​ ​due​ ​to​ ​the
fact​ ​that​ ​these​ ​cost​ ​are​ ​spread​ ​out​ ​over​ ​a​ ​large​ ​number​ ​of​ ​goods.​ ​The​ ​new
machinery​ ​will​ ​allow​ ​for​ ​greater​ ​output​ ​of​ ​different​ ​products​ ​thus
resulting​ ​in​ ​economies​ ​of​ ​scale.​ ​This​ ​operational​ ​efficiency​ ​could​ ​be​ ​a
crucial​ ​competitive​ ​advantage​ ​for​ ​our​ ​company​ ​as​ ​many​ ​other​ ​companies
might​ ​not​ ​be​ ​practicing​ ​this.
14

16. ● Building​ ​​ ​a​ ​healthy​ ​relationship​ ​with​ ​all​ ​of​ ​our​ ​suppliers​ ​may​ ​also​ ​prove
to​ ​be​ ​a​ ​competitive​ ​advantage​ ​for​ ​our​ ​company.​ ​The​ ​company​ ​may
benefit​ ​from​ ​special​ ​prices​ ​and​ ​promotions​ ​that​ ​other​ ​companies​ ​may​ ​not
be​ ​benefiting​ ​from.​ ​In​ ​this​ ​case​ ​it​ ​may​ ​be​ ​quite​ ​sustainable​ ​in​ ​our​ ​industry
given​ ​that​ ​we​ ​are​ ​able​ ​to​ ​maintain​ ​the​ ​good​ ​relationships.
● Our​ ​strong​ ​organisational​ ​culture​ ​can​ ​also​ ​be​ ​seen​ ​as​ ​a​ ​competitive
advantage.​ ​Our​ ​team​ ​work​ ​based​ ​culture​ ​where​ ​employees​ ​are
encouraged​ ​to​ ​share​ ​ideas​ ​and​ ​are​ ​treated​ ​like​ ​family​ ​may​ ​be​ ​heard​ ​in​ ​the
external​ ​environment​ ​by​ ​word​ ​of​ ​mouth​ ​and​ ​boost​ ​our​ ​reputation.​ ​This
may​ ​be​ ​a​ ​sustainable​ ​competitive​ ​advantage​ ​as​ ​many​ ​businesses​ ​still​ ​use
an​ ​autocratic​ ​style​ ​of​ ​leadership​ ​​ ​where​ ​employees​ ​may​ ​feel​ ​demotivated.
Companies​ ​that​ ​are​ ​well​ ​established​ ​will​ ​not​ ​want​ ​to​ ​change​ ​their​ ​ways
thus​ ​our​ ​more​ ​democratic​ ​style​ ​may​ ​attract​ ​more​ ​customers​ ​when​ ​they
hear​ ​of​ ​the​ ​level​ ​of​ ​employee​ ​satisfaction.
15

17. STRATEGIC​ ​ANALYSIS
[SWOT​ ​ANALYSIS]
Strength
● Founders​ ​have​ ​considerable
experience(10​ ​years)​ ​in​ ​industry
● Low​ ​cost​ ​skilled​ ​labour​ ​force​ ​is
widely​ ​available​ ​in​ ​the​ ​country
● Use​ ​of​ ​technology,​ ​for​ ​example​ ​BIM
will​ ​ensure​ ​job​ ​is​ ​done​ ​with​ ​more
accuracy
● High​ ​construction​ ​quality
Weakness
● Company​ ​is​ ​still​ ​new,so​ ​it​ ​will​ ​be
difficult​ ​to​ ​attract​ ​clients​ ​at​ ​the​ ​start
● As​ ​a​ ​new​ ​company,​ ​it​ ​may​ ​be
difficult​ ​to​ ​manage​ ​employees​ ​and
large​ ​scale​ ​projects
● Lack​ ​of​ ​advertisements
Opportunities
● Partnerships​ ​with​ ​private​ ​and​ ​public
sector​ ​will​ ​create​ ​more​ ​opportunities
to​ ​expand​ ​our​ ​company
● Continuous​ ​private​ ​sector​ ​housing
will​ ​create​ ​more​ ​opportunities
● Application​ ​of​ ​IBS​ ​components
increase​ ​construction​ ​value
● Incentive​ ​from​ ​government​ ​to
promote​ ​projects
Threats
● Number​ ​of​ ​competitors​ ​in​ ​the
industry​ ​is​ ​really​ ​high
● Long​ ​term​ ​market​ ​instability​ ​and
unpredictability​ ​can​ ​damage
opportunities​ ​to​ ​expand​ ​company
● Additional​ ​cost​ ​to​ ​train​ ​employees
who​ ​are​ ​not​ ​yet​ ​accustomed​ ​to​ ​BIM
● High​ ​cost​ ​of​ ​IBS​ ​components
● Government​ ​policy​ ​and​ ​regulations
can​ ​slow​ ​down​ ​work
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18. ORGANISATION​ ​CULTURE
What​ ​is​ ​organisation​ ​culture?
Organisation​ ​culture​ ​is​ ​the​ ​shared​ ​values,​ ​principles,​ ​traditions​ ​and​ ​ways​ ​of
doing​ ​things​ ​that​ ​influence​ ​how​ ​members​ ​of​ ​an​ ​organisation​ ​act.​ ​A​ ​good
organisational​ ​culture​ ​is​ ​very​ ​important​ ​for​ ​an​ ​organisation​ ​as​ ​it​ ​is​ ​the​ ​unique
personality​ ​of​ ​the​ ​company​ ​that​ ​will​ ​distinguish​ ​it​ ​from​ ​others.
Naturally​ ​our​ ​aim​ ​is​ ​to​ ​have​ ​a​ ​strong​ ​culture​ ​among​ ​all​ ​members.​ ​A​ ​strong
culture​ ​means:
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​Our​ ​values​ ​are​ ​widely​ ​shared​ ​among​ ​all​ ​employees
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​Employees​ ​can​ ​strongly​ ​identify​ ​themselves​ ​with​ ​organisation’s​ ​culture
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​There​ ​is​ ​strong​ ​connection​ ​between​ ​shared​ ​values​ ​and​ ​behaviours
Clan​ ​Culture
​ ​After​ ​having​ ​several​ ​discussions​ ​​ ​among​ ​us​ ​four,​ ​we​ ​have​ ​decided​ ​to​ ​instil​ ​a
clan​ ​culture​ ​in​ ​our​ ​company.​ ​This​ ​type​ ​of​ ​culture​ ​is​ ​more​ ​directed​ ​towards
teamwork,​ ​communication​ ​and​ ​consensus.​ ​Our​ ​organisation​ ​members​ ​will​ ​share
similarities​ ​and​ ​will​ ​see​ ​themselves​ ​as​ ​part​ ​of​ ​a​ ​big​ ​family.​ ​The​ ​leadership​ ​style
will​ ​be​ ​democratic​ ​where​ ​members​ ​will​ ​be​ ​involved​ ​in​ ​decision​ ​making.
Leaders​ ​will​ ​be​ ​more​ ​like​ ​mentors,​ ​where​ ​they​ ​will​ ​use​ ​feedback​ ​to​ ​coach
employees​ ​below​ ​them.​ ​The​ ​clan​ ​culture​ ​will​ ​promote​ ​teamwork​ ​which​ ​is​ ​an
essential​ ​tool​ ​in​ ​any​ ​organisation.
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19. Why​ ​is​ ​teamwork​ ​important?
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​Outperforms​ ​individuals,​ ​improves​ ​productivity​ ​and​ ​quality
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​Use​ ​talents​ ​of​ ​individuals​ ​better
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​A​ ​team​ ​is​ ​more​ ​flexible​ ​and​ ​responsive​ ​to​ ​changes
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​Facilitate​ ​employee​ ​involvement
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​Effective​ ​way​ ​to​ ​democratise​ ​an​ ​organisation
Negative​ ​phenomenons​ ​in​ ​a​ ​group
However,​ ​too​ ​much​ ​cohesiveness​ ​in​ ​a​ ​group​ ​can​ ​lead​ ​to​ ​negative​ ​phenomenon,
such​ ​as​ ​groupthink​ ​and​ ​social​ ​loafing.
1. Groupthink​ ​happens​ ​when​ ​the​ ​members​ ​are​ ​too​ ​cohesive​ ​and​ ​they​ ​don’t
evaluate​ ​the​ ​group​ ​objectively.
Ways​ ​our​ ​company​ ​will​ ​counter​ ​groupthink:
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​Leaders​ ​have​ ​to​ ​lead​ ​when​ ​necessary
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​Everyone​ ​must​ ​share​ ​their​ ​unique​ ​ideas
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​For​ ​every​ ​group​ ​project,​ ​group​ ​members​ ​will​ ​be​ ​changed
18

20. 2. Social​ ​loafing​ ​is​ ​the​ ​tendency​ ​for​ ​individuals​ ​to​ ​work​ ​less​ ​hard​ ​when
working​ ​collectively​ ​than​ ​working​ ​individually
Ways​ ​to​ ​counter​ ​social​ ​loafing
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​Set​ ​group​ ​goals
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​Intergroup​ ​competition​ ​will​ ​be​ ​increased​ ​and​ ​reward​ ​on​ ​each​ ​member’s
contribution​ ​will​ ​be​ ​used​ ​as​ ​a​ ​motivational​ ​factor
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​Select​ ​employees​ ​who​ ​prefer​ ​to​ ​work​ ​in​ ​teams
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​Peer​ ​evaluation​ ​will​ ​be​ ​conducted​ ​at​ ​the​ ​end​ ​of​ ​each​ ​project
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21. DEVELOPMENT​ ​PLAN
As​ ​part​ ​of​ ​our​ ​development​ ​plan​ ​to​ ​make​ ​​ ​A+​ ​Builders​ ​a​ ​successful
organisation,​ ​we​ ​have​ ​decided​ ​to​ ​recruit​ ​3​ ​people​ ​both​ ​internally​ ​and​ ​externally
and​ ​train​ ​them​ ​to​ ​manage​ ​in​ ​three​ ​key​ ​departments.​ ​Selection​ ​will​ ​depend​ ​on
employee​ ​mind​ ​set,​ ​personality​ ​and​ ​attitude​ ​depending​ ​on​ ​the​ ​management
position​ ​they​ ​will​ ​be​ ​in.
Recruit1:​ ​Sales​ ​and​ ​marketing​ ​manager
Although​ ​we​ ​are​ ​a​ ​construction​ ​company,​ ​construction​ ​based​ ​operations​ ​are​ ​not
the​ ​sole​ ​focus​ ​in​ ​our​ ​organisation.​ ​We​ ​believe​ ​that​ ​promoting​ ​the​ ​various
products​ ​such​ ​as​ ​our​ ​unique​ ​Bricks​ ​and​ ​Blocks​ ​and​ ​the​ ​different​ ​services​ ​we
offer​ ​is​ ​an​ ​essential​ ​factor​ ​in​ ​making​ ​our​ ​business​ ​more​ ​successful​ ​than​ ​it​ ​is
now.​ ​In​ ​order​ ​to​ ​achieve​ ​great​ ​success​ ​in​ ​this​ ​crucial​ ​department,​ ​a​ ​creative​ ​and
innovative​ ​person​ ​who​ ​is​ ​ready​ ​to​ ​face​ ​the​ ​challenges​ ​of​ ​the​ ​current
overwhelming​ ​construction​ ​industry​ ​is​ ​required.​ ​Responsiveness​ ​and​ ​adaptation
to​ ​change​ ​in​ ​the​ ​industry​ ​is​ ​essential​ ​and​ ​a​ ​manager​ ​who​ ​is​ ​adept​ ​in​ ​critical
thinking​ ​is​ ​a​ ​requisite.
After​ ​deliberation​ ​we​ ​have​ ​decided​ ​to​ ​conduct​ ​external​ ​recruitment​ ​for​ ​this
managerial​ ​position​ ​and​ ​there​ ​are​ ​several​ ​reasons​ ​for​ ​this:
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​New​ ​marketing​ ​ideas​ ​other​ ​than​ ​those​ ​that​ ​are​ ​already​ ​being​ ​implemented
are​ ​required.​ ​External​ ​recruitment​ ​offers​ ​greater​ ​possibility​ ​in​ ​finding​ ​a​ ​person
with​ ​fresh​ ​outlook​ ​which​ ​is​ ​required​ ​to​ ​remain​ ​competitive​ ​in​ ​the​ ​market.
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​Word​ ​of​ ​a​ ​managerial​ ​spot​ ​offer​ ​may​ ​attract​ ​employees​ ​with​ ​proven​ ​track
records​ ​from​ ​key​ ​competitors.​ ​This​ ​would​ ​allow​ ​our​ ​company​ ​to​ ​have​ ​an​ ​inside
view​ ​as​ ​to​ ​what​ ​our​ ​competitors​ ​are​ ​doing​ ​and​ ​give​ ​us​ ​the​ ​chance​ ​to​ ​remain​ ​a
step​ ​ahead.
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22. The​ ​trainee​ ​will​ ​be​ ​selected​ ​based​ ​on​ ​his​ ​ability​ ​to:
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​help​ ​differentiate​ ​our​ ​company​ ​from​ ​others
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​ensure​ ​that​ ​employees​ ​in​ ​the​ ​department​ ​have​ ​proper​ ​product​ ​knowledge
and​ ​are​ ​always​ ​ready​ ​to​ ​answer​ ​to​ ​customers​ ​and​ ​promote​ ​our​ ​company
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​work​ ​with​ ​other​ ​members​ ​and​ ​propose​ ​the​ ​best​ ​and​ ​most​ ​creative
advertisement​ ​campaigns​ ​about​ ​our​ ​company’s​ ​services
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​determine​ ​the​ ​marketability​ ​of​ ​new​ ​services​ ​and​ ​equipment​ ​(BIM)
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​find​ ​out​ ​the​ ​level​ ​of​ ​public​ ​interest​ ​for​ ​new​ ​services
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​ensure​ ​company’s​ ​services​ ​to​ ​comply​ ​with​ ​state​ ​and​ ​federal​ ​regulations
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​provide​ ​​ ​sales​ ​department​ ​reports
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​think​ ​out​ ​of​ ​the​ ​box​ ​and​ ​show​ ​unique​ ​and​ ​creative​ ​thinking​ ​most​ ​of​ ​the
time
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​understand​ ​social​ ​media​ ​well​ ​and​ ​use​ ​it​ ​to​ ​its​ ​fullest​ ​as​ ​a​ ​means​ ​of
communication
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​communicate​ ​with​ ​customers​ ​and​ ​staff​ ​members
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​create​ ​effective​ ​teams
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​adapt​ ​to​ ​the​ ​organisations​ ​culture
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23. Recruit​ ​2:​ ​Financial​ ​manager
As the name suggests, the finance department in an organisation is one that is
responsible for all financial transactions. The importance of this department is
often overlooked as many people are not aware of its crucial role in the strategic
management of a business. Obtaining correct information from this department
is essential for managers in alternative departments in taking strategic decisions
which may impact the future success of an organisation. In the construction
industry decisions like, which projects to pursue? and payback periods for large
capital purchases are very delicate issues which require much attention. Cash
flow forecasts, sourcing long term financing, analysing market trends and
tracking the organisations budget are a few vital information and responsibilities
required​ ​for​ ​taking​ ​such​ ​decisions.
Overlooking this department’s importance is not a mistake that we were ready
to make which is why offering finance managerial training was a necessity. This
position requires someone who is ready to take charge and accept responsibility
for all decisions. We have decided to conduct internal recruitment for this key
post​ ​and​ ​the​ ​reasons​ ​are​ ​as​ ​follows:
· We​ ​did​ ​not​ ​find​ ​it​ ​necessary​ ​to​ ​bare​ ​the​ ​higher​ ​cost​ ​of​ ​external
recruitment​ ​when​ ​there​ ​are​ ​many​ ​staff​ ​members​ ​who​ ​could​ ​be​ ​fit​ ​for​ ​the​ ​job
after​ ​proper​ ​training.
· Promoting​ ​a​ ​member​ ​of​ ​staff​ ​could​ ​boost​ ​motivation​ ​throughout​ ​the
organisation​ ​as​ ​it​ ​will​ ​allow​ ​employees​ ​to​ ​realize​ ​that​ ​there​ ​is​ ​opportunity​ ​for
promotion.
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24. · According​ ​to​ ​Maslow’s​ ​hierarchy​ ​of​ ​needs​ ​people​ ​with​ ​higher​ ​level​ ​needs
such​ ​as​ ​self-actualization​ ​are​ ​motivated​ ​by​ ​achievement​ ​and​ ​challenging​ ​jobs.
Promoting​ ​a​ ​staff​ ​member​ ​who​ ​has​ ​achieved​ ​all​ ​of​ ​his​ ​lower​ ​level​ ​needs​ ​could
see​ ​the​ ​person’s​ ​motivation​ ​peak​ ​and​ ​result​ ​in​ ​high​ ​performance​ ​levels.
· An​ ​existing​ ​staff​ ​member​ ​would​ ​not​ ​have​ ​to​ ​bare​ ​the​ ​trouble​ ​of​ ​adapting
to​ ​the​ ​organisation​ ​culture.
The​ ​trainee​ ​will​ ​be​ ​selected​ ​based​ ​on​ ​his​ ​ability​ ​to:
· Report​ ​regularly​ ​on​ ​key​ ​numbers​ ​crucial​ ​to​ ​the​ ​success​ ​of​ ​the​ ​organisation
· Prepare​ ​financial​ ​statements​ ​such​ ​as​ ​controlling​ ​income,​ ​cash​ ​flows​ ​and
expenditure
· Prepare​ ​budgeting​ ​cost​ ​that​ ​is​ ​amount​ ​of​ ​cash​ ​which​ ​is​ ​to​ ​be​ ​divided
among​ ​the​ ​various​ ​departments
· Be​ ​fully​ ​responsible​ ​for​ ​the​ ​financial​ ​health​ ​of​ ​the​ ​company
· Monitor​ ​financial​ ​details​ ​to​ ​ensure​ ​that​ ​legal​ ​requirements​ ​are​ ​met
· Review​ ​financial​ ​report​ ​and​ ​seek​ ​way​ ​to​ ​reduce​ ​cost
· Analyse​ ​market​ ​trends​ ​to​ ​maximise​ ​profits​ ​and​ ​find​ ​opportunities​ ​to
expand
23

25. · Communicate​ ​effectively​ ​so​ ​he/she​ ​can​ ​explain​ ​and​ ​justify​ ​complex
financial​ ​transactions
· Have​ ​an​ ​understanding​ ​of​ ​international​ ​finance
· Be​ ​detail​ ​oriented​ ​so​ ​that​ ​he/she​ ​can​ ​prepare​ ​and​ ​analyse​ ​reports​ ​such​ ​as
balance​ ​sheets,​ ​income​ ​statements​ ​and​ ​so​ ​on.​ ​He/she​ ​must​ ​be​ ​precise​ ​and
attentive​ ​to​ ​avoid​ ​silly​ ​mistakes
· Think​ ​analytically​ ​to​ ​be​ ​able​ ​to​ ​look​ ​at​ ​situations​ ​accurately​ ​and
understand​ ​what​ ​it​ ​means​ ​and​ ​how​ ​it​ ​works
· Undertake​ ​research​ ​into​ ​pricing
Recruit​ ​3:​ ​Human​ ​resources​ ​manager
The​ ​Human​ ​Resources​ ​Department​ ​manages​ ​a​ ​company’s​ ​most​ ​valuable
resource,​ ​the​ ​employees,​ ​in​ ​such​ ​a​ ​way​ ​that​ ​allows​ ​them​ ​to​ ​work​ ​effectively.
People​ ​carry​ ​out​ ​or​ ​are​ ​involved​ ​in​ ​most,​ ​if​ ​not​ ​all​ ​work​ ​activities​ ​in​ ​an
organisation.​ ​Therefore​ ​the​ ​importance​ ​of​ ​keeping​ ​staff​ ​members​ ​happy​ ​in​ ​an
organisation​ ​given​ ​their​ ​level​ ​of​ ​importance​ ​to​ ​the​ ​organisation​ ​itself​ ​is​ ​crucial.
Employee​ ​satisfaction​ ​is​ ​a​ ​key​ ​factor​ ​in​ ​our​ ​organisation​ ​and​ ​as​ ​a​ ​result​ ​ensuring
that​ ​we​ ​have​ ​a​ ​person​ ​competent​ ​enough​ ​to​ ​take​ ​charge​ ​of​ ​this​ ​department​ ​is
essential.​ ​In​ ​this​ ​time​ ​of​ ​development​ ​and​ ​recruitment​ ​we​ ​have​ ​realised
evermore​ ​the​ ​importance​ ​of​ ​having​ ​a​ ​good​ ​HR​ ​manager.​ ​As​ ​an​ ​ever​ ​growing
organisation,​ ​these​ ​events​ ​are​ ​good​ ​experiences​ ​which​ ​prepare​ ​us​ ​for​ ​the​ ​future.
24

26. In​ ​this​ ​case​ ​we​ ​realised​ ​that​ ​having​ ​a​ ​competent​ ​HR​ ​manager​ ​would​ ​have
facilitated​ ​the​ ​development​ ​process​ ​which​ ​is​ ​why​ ​we​ ​are​ ​doing​ ​everything​ ​in
our​ ​power​ ​to​ ​ensure​ ​that​ ​we​ ​accomplish​ ​this​ ​desire.
Again,​ ​we​ ​will​ ​be​ ​conducting​ ​internal​ ​recruitment​ ​for​ ​this​ ​vacancy,​ ​and​ ​the
reasons​ ​are​ ​as​ ​follows:
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​Having​ ​a​ ​good​ ​idea​ ​of​ ​staff​ ​member​ ​personalities​ ​is​ ​advantageous
especially​ ​as​ ​the​ ​HR​ ​manager.​ ​Someone​ ​who​ ​has​ ​already​ ​been​ ​around
employees​ ​would​ ​have​ ​greater​ ​knowledge​ ​on​ ​staff​ ​member​ ​personalities
compared​ ​to​ ​someone​ ​recruited​ ​externally
The​ ​trainee​ ​will​ ​be​ ​selected​ ​based​ ​on​ ​his​ ​ability:
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​To​ ​be​ ​organised​ ​and​ ​have​ ​good​ ​communication​ ​skills​ ​to​ ​be​ ​able​ ​to​ ​present
the​ ​entire​ ​picture​ ​of​ ​the​ ​company​ ​to​ ​top​ ​executives
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​To​ ​respond​ ​to​ ​rapidly​ ​changing​ ​dynamics​ ​of​ ​workforce​ ​in​ ​such​ ​a​ ​way​ ​that
outcome​ ​of​ ​is​ ​work​ ​is​ ​optimised
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​To​ ​handle​ ​multitasking​ ​as​ ​he/she​ ​will​ ​have​ ​to​ ​deal​ ​with​ ​various​ ​situations
and​ ​issues​ ​on​ ​a​ ​daily​ ​basis
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​To​ ​be​ ​discrete​ ​as​ ​he/she​ ​will​ ​be​ ​someone​ ​who​ ​will​ ​handle​ ​highly
confidential​ ​information.​ ​Also,​ ​the​ ​person​ ​has​ ​to​ ​make​ ​sure​ ​that​ ​policies​ ​and
regulations​ ​are​ ​being​ ​followed
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​To​ ​have​ ​excellent​ ​judgement​ ​so​ ​as​ ​to​ ​ensure​ ​that​ ​right​ ​people​ ​are​ ​placed​ ​in
the​ ​right​ ​positions​ ​at​ ​the​ ​right​ ​time
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​To​ ​have​ ​good​ ​negotiating​ ​skills​ ​to​ ​ensure​ ​that​ ​disputes​ ​among​ ​employees
are​ ​properly​ ​dealt​ ​with
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​To​ ​have​ ​good-management​ ​skills​ ​so​ ​as​ ​to​ ​handle​ ​multiple​ ​tasks​ ​effectively
·​ ​​ ​​ ​​ ​​ ​​ ​​ ​To​ ​be​ ​low​ ​on​ ​neuroticism​ ​so​ ​that​ ​he​ ​can​ ​handle​ ​his​ ​emotions​ ​in​ ​stressful
situations​ ​and​ ​handle​ ​pressure​ ​at​ ​work
25

27. INTERVIEWS
Conducting​ ​job​ ​interviews​ ​allows​ ​the​ ​management​ ​of​ ​a​ ​company​ ​to​ ​assess​ ​a
potential​ ​employee​ ​and​ ​decide​ ​whether​ ​or​ ​not​ ​he​ ​is​ ​eligible​ ​for​ ​the​ ​job.​ ​During
the​ ​interview,​ ​the​ ​prospective​ ​employer​ ​conducts​ ​a​ ​number​ ​of​ ​activities​ ​which
he​ ​finds​ ​necessary​ ​in​ ​helping​ ​him​ ​make​ ​a​ ​well​ ​thought​ ​of​ ​decision.
For​ ​our​ ​recruitment​ ​process​ ​we​ ​prepared​ ​a​ ​set​ ​of​ ​activities​ ​to​ ​help​ ​us​ ​decide​ ​on
whether​ ​or​ ​not​ ​the​ ​the​ ​managerial​ ​prospects​ ​are​ ​fit​ ​for​ ​the​ ​job.
1) The​ ​manner​ ​level​ ​of​ ​each​ ​recruit​ ​was​ ​tested​ ​​ ​by​ ​seeing​ ​if​ ​they​ ​would​ ​take
a​ ​seat​ ​before​ ​being​ ​told​ ​to​ ​sit​ ​​ ​or​ ​before​ ​the​ ​person​ ​interviewing​ ​them,
incase​ ​they​ ​are​ ​not​ ​told​ ​to.​ ​Although​ ​it​ ​is​ ​not​ ​practiced​ ​everywhere,​ ​sitting
before​ ​a​ ​person​ ​who​ ​is​ ​higher​ ​than​ ​you​ ​may​ ​be​ ​seen​ ​as​ ​disrespectful.​ ​This
small​ ​test​ ​is​ ​not​ ​a​ ​very​ ​obvious​ ​one​ ​but​ ​may​ ​give​ ​important​ ​hints​ ​about​ ​a
person’s​ ​attitude​ ​which​ ​is​ ​why​ ​we​ ​have​ ​decided​ ​to​ ​use​ ​it.
2) ​ ​The​ ​second​ ​test​ ​is​ ​a​ ​more​ ​obvious​ ​one​ ​where​ ​we​ ​asked​ ​the​ ​recruits​ ​a
question​ ​based​ ​on​ ​a​ ​work​ ​scenario.​ ​The​ ​question​ ​asked​ ​was​ ​“​You​ ​have
been​ ​assigned​ ​a​ ​major​ ​task​ ​and​ ​are​ ​halfway​ ​through​ ​when​ ​you​ ​realize​ ​that
you​ ​have​ ​made​ ​a​ ​mistake​ ​that​ ​requires​ ​you​ ​to​ ​go​ ​back​ ​to​ ​the​ ​beginning​ ​to
fix​ ​.​ ​How​ ​do​ ​you​ ​handle​ ​this​ ​knowing​ ​that​ ​the​ ​task​ ​needs​ ​to​ ​be​ ​completed
in​ ​a​ ​matter​ ​of​ ​days?”​ ​​ ​We​ ​chose​ ​this​ ​question​ ​as​ ​it​ ​will​ ​allow​ ​us​ ​to
understand​ ​how​ ​the​ ​person​ ​will​ ​act​ ​​ ​in​ ​high​ ​pressure​ ​situations​ ​​ ​which
they​ ​will​ ​most​ ​definitely​ ​face​ ​while​ ​working.
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28. 3) Our​ ​final​ ​is​ ​another​ ​based​ ​on​ ​a​ ​scenario​ ​that​ ​we​ ​have​ ​created.​ ​As​ ​the
employees​ ​are​ ​walking​ ​out​ ​after​ ​thinking​ ​that​ ​they​ ​have​ ​completed​ ​the
interview,​ ​a​ ​100​ ​dollar​ ​bill​ ​will​ ​be​ ​placed​ ​on​ ​the​ ​floor​ ​in​ ​a​ ​position​ ​where
they​ ​will​ ​most​ ​definitely​ ​spot​ ​it.​ ​The​ ​obvious​ ​reactions​ ​of​ ​the​ ​recruits​ ​will
give​ ​us​ ​a​ ​good​ ​idea​ ​as​ ​to​ ​what​ ​type​ ​of​ ​person​ ​he/she​ ​is​ ​​ ​and​ ​will​ ​greatly
influence​ ​our​ ​decision​ ​on​ ​whether​ ​to​ ​accept​ ​them​ ​or​ ​not
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