1. Peggy R. Moser
610.804.1026
Peggy.R.Moser@gmail.com
www.linkedin.com/in/peggyrmoser
C A P A B I L I T I E S O V E R V I E W
Administrative professional with progressive experience in Insurance, Banking and Customer Service. Served as a reliable,
efficient source of institutional knowledge to division leaders and outside agencies. Outstanding problem solving
capabilities. Excellent technical, communication and organizational skills, adept at meeting tight deadlines.
P R O F E S S I O N A L E X P E R I E N C E
TRANSAMERICA LIFE INSURANCE COMPANY 1979-2016
Project Team Lead, Death Master Audit 2013 – 2016
 Responsible for providing information required by 48 states that were conducting Death Master Audits of
Transamerica Life Insurance Company.
 Led team of eight personnel that reviewed approximately 20,000 records while completing audit.
 Used Social Security database to determine deceased insured over a 24-year period. Determined if Transamerica
was insurer of record for all names on Social Security list.
 Created and conducted training program for customer service and claims personnel.
Technical Claim Specialist 2006- 2013
 Responsible for examining Life, Accident & Health Insurance claims and processing Accidental Death &
Dismemberment claims.
 Provided pertinent information for legal department during audits from various regulatory agencies.
 Received complaints from state insurance agencies, third parties and consumers.
 Worked with manager claims examiner, legal counsel, medical directors and claims assistants to resolve all issues.
 Testified in depositions, hearings and trials involving disputed claims.
 Reviewed and authorized pending payments of up to $200,000.
Senior Claims Administrator 1994-2006
 Evaluated claims for possible fraudulent activity, processed claims which required special handling
 Identified fraudulent claims valued between $600,000 - $800,000 each year for three consecutive years.
 Ongoing communications with physicians, attorneys, police, FBI, State Insurance Fraud Bureaus and other
insurance companies. Educated claims department on how to detect possible fraudulent activity
 Participated in the development of ADND System
 Processed life insurance claims valued up to $500,000
TD BANK, Weekend Supervisor 2007-2010
 Supervised five tellers and customer service representatives during weekend hours.
 Resolved issues and problems to each customer’s satisfaction.
 Audited tellers’ cash drawers, ATM deposits and withdrawals and funds in bank vault.
VOLUNTEER ACTIVITIES
 Big Brothers/Big Sisters, Malvern, PA 2004 - 2007
EDUCATION
WEST CHESTER UNIVERSITY, West Chester, PA
 Business Administration Curriculum 1976 - 1979
COURSES
Dale Carnegie Course®: Effective Communications and Human Relations
International Claim Association Courses: C1 Medical Aspects of Claims; C2 Life & Health Insurance Law; C3 Claim
Administration
Customer Advocate Program
C O M P U T E R S K I L L S
Proficient in Microsoft Office Suite, Processor I, Future First, Multiple Web Browsers, Social Media