1. Courtney Utter
208 MeganCt
Hudson Oaks, TX 76087
(817) 223-7147 - Cell
Courtney.k.utter@gmail.com
Summary of Qualifications
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Professional (MCP)
Texas Multi-line Adjusters License
Education/Certifications
2001 MicroCert, LLC. - Fort Worth, Texas
Microsoft Certified Systems Engineer (MCSE)
1989-1992 University of Texas at Arlington - Arlington, Texas
Bachelor of Arts Degree, Business/Communications
Work History
2016-Present, Medical transcription, IVirtual Secretary
Remote/home
Transcribe medical dictation for various doctors including orthopedic surgeons, pain
management doctors, nephrologists as well as their physician’s assistants. Once the dictation is
completed it is uploaded to a MP3 file for transcription completion. Once the transcription is
complete I securely log into Texas Healthcare network and put the transcribed information into
the patient’s file.
2015-Present, Sales/Marketing Administrator, Frost Insurance
Fort Worth, TX
Support an executive sales team of fifteen people, garnering more than $5.1 million sales in
2015. Manage calendars, meetings, event arrangements, and travel arrangements for an executive
sales team of fifteen. Serve as the center point for all departments including Property & Casualty,
Employee Benefits, and Personal Lines in their efforts to secure new clientele for Frost
Insurance. Administer drip marketing campaigns for targeted prospect groups. Organize and
coordinate all logistics for quarterly seminars, office webinars and meetings. Create and manage
agency resource material such as newsletters, presentations, brochures, flyers, booklets for all
clientele. Provide customized, on-site resource training to clientele demonstrating how to
properly utilize Frost’s web based resource material.
2013-2015, Commercial Lines Technician, Frost Insurance
Fort Worth, TX

2. Assist in handling and managing commercial lines accounts. Follow up on auto, general liability,
property and workers’ compensation claims. Prepare reports on open and active claims. Assist
customers with various questions on their policies, issue certificates of insurance, prepare
renewal books for delivery to clients/insureds.
2012-2013, Underwriter I, Texas Mutual Insurance
Irving, Texas
Underwrite workers’ compensation insurance policies. Evaluate applications, analyze risks, and
define coverage terms. Build and maintain strong relationships with agents and policyholders,
delivering excellent customer service. Establish appropriate premium rates to further company
goals and objectives.
2011-2013, Workers’ Compensation Specialist II, Texas Mutual Insurance
Irving, Texas
Handled return to work claims with the goal of returning the injured worker back to work as
quickly and efficiently as possible. Utilized peer reviews, designated doctors and required
medical examinations as a tool to return the injured worker back to work. Issued weekly benefit
payments timely and accurately. Filed disputes on files where treatment and/or diagnosis did not
appear to be related to the compensable injury. I also handled legacy claims where indemnity
benefits had been exhausted but medical benefits were still being paid.
2009-2011, Senior Claims Representative, First Cardinal of Texas
Irving, Texas
Investigated Workers' Compensation claims as a Third Party Administrator. Handled all aspects
of the claims from beginning to end. Initiated and suspended benefits and file necessary
paperwork with the Division of Workers' Compensation. I updated my dedicated accounts both
verbally and in writing, regarding the activities of the file. On occasion, I attended Benefit
Review Conferences in the event there is a dispute on a file. I was responsible for providing
written reports on all files with incurred liability over $25,000. I was responsible for timely
payments of all medical bills. I worked closely with the President of the company to negotiate
subrogation claims to recover any monies owed to First Cardinal of Texas.
2007-2009 Deposit Officer, Worthington National Bank,
Arlington, Texas
I was responsible for bringing new business into the bank in the form of sales and marketing. I
marketed and sold the banks various financial instruments, such as business and personal
checking and savings accounts, money markets, cash management services and IRA's. My
territory was Tarrant County.
2006-2007 Senior Claims Adjuster, Edwards Risk Management

3. Fort Worth, Texas
Investigate Workers' Compensation claims as a Third Party Administrator. Handle all aspects of
the claim from beginning to end. Initiate benefits and file necessary paperwork with the Division
of Workers' Compensation. I updated my dedicated account both verbally and in writing,
regarding the activities of the file. I attended Benefit Review Conferences, in the event there is a
dispute on a file. I was responsible for providing written reports on all files with incurred liability
over $25,000. On occasion, I would review property losses.
2002-2006 Field Workers' Compensation Specialist, Texas Mutual Insurance
Fort Worth, Texas
Investigated Workers' Compensation claims in and around the Dallas/Fort Worth area. I traveled
to accident sites to interview and obtain recorded statements of injured workers, witnesses and
other parties involved at the time of the accident/injury. I was responsible for investigating
catastrophic claims, fatality claims and subrogation claims, as well as standard claims. I gathered
all pertinent information and reported back to the handling adjuster. They would base their
decision of compensability based, in part on my investigation. In addition to interviewing all
parties involved in the claim, I also obtained pictures of accident sites and any machinery
involved. I obtained police reports, as well as death certificates and autopsy reports on fatality
files.
1999-2002 Senior Claims Representative, Farmers Insurance
Arlington, Texas
I was responsible for approximately 170 indemnity files totaling approximately $500,000 in
reserves. I investigated Workers' Compensation claims and some property claims. I assisted
underwriting as a field adjuster by evaluating risks, reporting back, and then making
recommendations. I initiated or denied benefits and filed necessary paperwork with the Texas
Workers' Compensation Commission in a timely manner. I convened with large account
insured’s and agents on regular basis, marketed products and services through presentations. I
provided excellent verbal and written communication. I was responsible for field investigations
including catastrophic claims, subrogation claims and compensability determination. I was also
responsible for handling all Benefit Review Conferences in the Dallas-Fort Worth area,
including Tyler, Wichita Falls and Lubbock areas. On occasion, I would attend arbitration
hearings.
1997-1999 Assistant Claims Manager/ Claims Adjuster, Edwards Risk Management
Arlington, Texas
I directly supervised the support staff. Hired and facilitated employee reviews. I made
recommendations concerning promotions, demotions, terminations and other disciplinary action.
I investigated Workers' Compensation claims, initiated benefits, and interacted with large
account policyholders in person and by phone. I attended hearings before Texas Workers’
Compensation Commission. I demonstrated excellent verbal and written communication.
1996-1997 Claims Representative, Federated Mutual Insurance
Hurst, Texas
I maintained an average claim load of approximately 190 indemnity files, investigated Workers’
Compensation claims. I communicated with physician’s offices, attorneys, injured workers and

4. employers. I managed catastrophic and fatality files and directed medical case management.
Handled claims in the tri-state area of Texas, Oklahoma, and Louisiana, with the purpose of
returning the injured employee back to work as quickly and economically as possible.
1994-1996 Benefits Administrator, TX Workers’ Compensation Insurance Fund
Austin, Texas
I investigated Workers' Compensation claims. I maintained an average of 130 lost time files. I
initiated or denied benefits and filed the necessary paperwork with the Texas Workers'
Compensation Commission. I communicated with doctors’ offices, attorneys, injured workers
and employers. I handled claims in the state of Texas with the goal of returning the injured
worker back to work as quickly as possible. I directed medical case management when
necessary.