Thomas Decker has over 2.5 years of experience in insurance claims handling and investigations. He has processed over 3,200 automobile insurance claims at USAA Insurance, negotiating fair settlements and identifying fraudulent claims. Prior to that, Decker worked as a Special Investigator for the State of Texas, investigating cases of child abuse and neglect. He also spent 20 years in the Department of the Air Force before obtaining a Bachelor's degree in Criminal Justice. Decker has extensive training in auto insurance, customer service, and computer skills.

1. Thomas Decker
9622 French Walk  Helotes, TX 78023  (210) 316-3793  dectom125@hotmail.com
Profile Results-driven insurance professional with more than 2 ½ years of experience
investigating and processing automobile insurance claims. Excelled in analyzing
damages/causes, interpreting policies and negotiating payment solutions. Effectively
managed multiple, high-priority projects and provided exemplary customer service.
Key Skills  Claims Handling and Investigations
 Risk Assessment and Mitigation
 Damage Assessment
 Evaluation of Liability Exposure
 Claims Reports and Documentation
 Policy Interpretation
 Confidential Records Management
 NYS Auto Insurance Regulations
Experience USAA INSURANCE COMPANY – San Antonio, TX
Claims Adjuster, 7/2013 – 3/2016
Analyzed claims to determine extent of company’s liability, made approval or denial
decisions and negotiated settlements with claimants in accordance with policy
provisions. Collaborated with insurance agents and interviewed claimants to correct
errors, rectify omissions and investigate questionable issues.
Outcomes:
 Completed more than 3200 claims throughout tenure. Provided optimum service to
policyholders, negotiated fair settlements and identified fraudulent claims.
 Maintained highest number of method of inspection appointments, surpassing the
set corporate goal by averaging an 80% of inspections needed
 Selected by supervisor to assist with assisting in referral techniques; resolved
complex claims-processing issues and monitored claim status updates.
 Maintained a superior quality rating of 90% file handling and claims resolution from
2014 to 2016, exceeding the departmental goal.
STATE OF TEXAS – San Antonio, TX
Special Investigator , 03/2007 to 01/2013
 Successfully investigated all aspects of potentially hazardous family dynamics, to include
financial, criminal and medical in order to identify/ prevent child abuse or neglect.
 Trained and supervised incoming investigators in exploratory field investigation,
particularly as it related to gang-related violence and drug activity
 Developed and implemented procedures for conducting complex investigations and extrapolating
results data for legal procedures
 Testified and presented forensic evidence in criminal and civil court for the State of Texas-
Extrapolated complex medical reports for pertinent case information in child bodily injury
DEPARTMENT OF THE AIR FORCE - 1987-2007
Education Bachelor of Science, Criminal Justice, 07/2004  WAYLAND UNIVERSITY – San
Antonio, TX
Training: Completed extensive training in auto insurance terminology (parts, repair and
medical procedures) and customer service delivery.
Computers Microsoft Excel, Word, Access, Outlook