1. Margaret Hathaway
158 Oliver Street, Malden MA 02148 781-322-2192 (H)/781-258-9025 (C)
Pegh1205@yahoo.com
Career Summary
Experience
Big Lots| Revere, MA
Cashier |February, 2015 – Present
 Greet customers entering establishment.
 Receive payment by cash, check, credit cards, or automatic debits.
 Issue receipts, refunds, credits, or change due to customers.
 Assist customers by providing information and resolving their complaints.
 Supervise others and provide on-the-job training.
 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that
there is adequate change.
 Monitor checkout stations to ensure that they have adequate cash available and that they are staffed
appropriately.
Verizon | Boston, MA
Customer Service Professional |July, 1979 – June, 2015
 Held various positions working with management and associates to ensure top quality customer
satisfaction.
 Confer with customers by telephone or in person to provide information about products or services,
take or enter orders, cancel accounts, or obtain details of complaints.
 Check to ensure that appropriate changes were made to resolve customers' problems.
 Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
 Resolve customers' service or billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills.
 Complete contract forms, prepare change of address records, or issue service discontinuance orders,
using computers.
 Refer unresolved customer grievances to designated departments for further investigation
Education
The Marlborough Learning Center (sponsored by Verizon)
Completed various courses related to responsibilities at Verizon
Brockton High School, Brockton MA
High School Diploma