Why ITIL - Real Business Case Extract

Why ITIL? Or “ How to avoid drinking at the last chance saloon in 6 easy steps”

Good Service Management, so what? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ITIL Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ITSM through a scenario The best way to show why to get involved in ITSM and using ITIL is through an improvement example AKA A WAR STORY

Q1. What is the vision ? (Objectives) ,[object Object],[object Object],[object Object],[object Object]

Q2. Where are you now ? ( Assessment) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Q3. Where do you want to be (Targets) ,[object Object],[object Object],[object Object],[object Object]

Q4. Process Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Q4. Process Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Q5. Measuring Success of Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Q5. Measuring Success of Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Q5. Measuring Success of Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],The 5 main business objectives … all improvement projects should be linked to business objectives ... ITSM Improvements Business Objectives

Creating a business vision ,[object Object],[object Object],[object Object],[object Object]

Conclusion ,[object Object],[object Object],[object Object],[object Object],[object Object]

Why ITIL - Real Business Case Extract

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