2. The “go-to” Adaptations Service
Tenure Neutral – One Agency
service across all tenures
ISO 9001 2015 Accredited
Trusted Assessor System
Dementia Friendly Service
3. Some of what we do
Hospital Discharge Service, up to
£7000 – across multiple trusts
Acute Handyperson Service – ongoing
help to prevent hospital readmission
Free Home Safety Checks
No Means Testing for any disabled
adaptations
4. More of what we do
Peace of Mind– Lifetime
repairs assurance for facilities
Flexibility – discretion to relax
qualification criteria
Spend to Save – discretion to
consider wider system savings
Essential Maintenance – for
those on qualifying benefits
6. Working together
We accept referrals from any health or care professional
working with vulnerable Brent residents:
•Hospitals
•Social Services
•Emergency Services
Simple On –line referral form -www.brent.gov.uk/phsreferralform
Perpetual Communications Plan to address CHURN
7. Reviewing the impact of what we
do
There is a Pilot to more effectively measure what we do
looking at, such as:
• Impact on customer well-being – STAR survey (before and
after adaptations)
• Care-package reviews (post adaptation)
• Savings we are making from speedier, direct interventions –
whole system savings e.g. hospital delays, reduce need for
step-down accommodation
On-line form
Duty team/OT’s in Brent have a separate system as the form has to be countersigned by a manger
We want to encourage direct referrals from you
We are liaising more directly with social care and health colleagues
We are already seeing an increase in demand and are equipped to deal with this
Pilot early findings in June
First time really we have tried to measure savings via cost reductions to hospital stays, step-down accommodation, reduction in care plans
First time looking at customer journey and their well being – STAR survey (before adaptations and after) – impact of what we are doing
