Paul H. Smaal is seeking a position that utilizes his educational background in business administration and industrial engineering as well as his extensive technical experience. He has over 40 years of experience in large-scale business optimization, developing programs and processes to achieve growth and productivity. His expertise includes multi-site management, staff workflow prioritization, project management, and client/business relations. He has held various leadership roles at Caterpillar supporting dealers globally in areas like product support, service engineering, and operations.

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Paul H. Smaal
Paul
Who I am?
OBJECTIVE
A position, utilizing educational background and technical experience, to further
broaden knowledge and experience.
PROFILE OF QUALIFICATIONS
Integral leader who offers proven experience in large-scale business optimization,
including designing, developing, and implementing forward-thinking programs,
processes, and procedures to achieve continued key growth and productivity. Top
performer who excels at analyzing operational needs, identifying lucrative growth
opportunities, defining strategies for capturing new clientele and developing an existing
consumer base, and attaining solid leveraging in competitive areas. Ambitious self-
starter who plans, prioritizes, manages, and completes tasks within fast-paced,
deadline-driven situations. Excellent communicator who interfaces between
executives, sales / business teams, and worldwide customers.
KEY AREAS OF EXPERTISE
Multi-Site Management Start-Up Operations
Staff Workflow Prioritization Project / Program Management
Data / Records Management Team Building/Training Processes
Client / Business Relations Advertising / Promotions
Customer prioritization Strategic Analysis /
International Experience
EXECUTIVE MANAGEMENT
Business and Administration
3 year Bachelor Degree
ITAE Lima Peru ( 1973 )
Industrial Engineering
Associate Bachelor Degree
ITP Lima Peru (1974 )
6 SIGMA BLACK BELT
SPECIALIZATION
Caterpillar University and University
of Federal of Mexico/ Peoria Illinois
( 2007)
Extra-curricular Training
SPECIALIZATION
47 courses and trainings related to:
Marketing, Engineering, Products,
Supervision, Service/Parts
Operation, Finances and Industrial
Engineering at Several Universities
in Brazil, Peru, Ecuador, USA and
others

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CAREER HIGHLIGHTS
1. 2015- Reward received for building the best Americas South Supporting teams, resulting in
significant customer satisfaction improvements.
2. 2013- Reward received from Caterpillar Presidency for having provided excellent product support
at major key customers, providing the dealer to close $.8 billion deal in machinery in Brazil, Peru
and Chile
3. 2012- Reward received from Caterpillar Inc Presidency for the product support Excellency
implemented in Americas South and Mexico.
4. 2009- Reward for having designed, defined and implemented Customer Service Agreement
program at the dealer in Slovenia.
5. 2007- Rewards for having implemented service shop management system achieving profit to 4%
PAD after being -82% for the previous 10 years at the dealer in Greece.
6. 2001- Product Support reward for having defined, designed and implemented 27 new On-Highway
truck dealers in Mexico and South America regions.
7. 1997- Rewards for having implemented service shop management system achieving profit to 7%
PAD after being -32% for the previous 5 years at the dealer in Colombia.
8. 1986- Reward for having launched the first Partners in Quality program for Americas South
Region
9. 1985- Reward for having implemented in Caterpillar Service Information System ( SIS) in Brazil
region.
10. 1982 – Reward for having defined and designed Bosh Fuel and Electric system courses for dealer
Technicians for Caterpillar Brazil
11. 1977- Reward for having designed, defined and implemented mechanization process for
eucalyptus harvesting and extraction ( Designed log peeler and seed device ) for Champion Pulp
and Paper factory Brazil.
Work Experience (CAREER TRACK )
Caterpillar INC.
2013-2015 Global Mining Service Engineering Team Leader Americas South
(Lead 6 Region Service Engineers and coach 3 Engineers to become full Service Engineering professionals)
2012- Global Mining Product Service Engineer Americas South
(Support Latin America dealers developing the service/parts areas to support Mining products)
2010- SR Service Engineer Americas Product Health ( Articulated Trucks and Engines )
(Support North Americas dealers in the product problem resolution process)
2009- Technical Representative for QSID industry Central Europe, Italy, Turkey and Cyprus
(Support European dealer in product problem resolution processes)

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2007- Parts and Service Representative Central Europe, Greece and Cyprus
(Support European dealer with Parts and Service developments and product issues)
2005- On-Highway Truck Product Support 6 Sigma Black Belt
(Develop Market 6Sigma projects on engine components)
2003- On-Highway Truck Engine Product Support and Sales Representative S. America and Caribe
(Develop new dealers on Sales, Parts and Service businesses)
2001- Truck Engine Product Support Representative for South America and Caribe
(Supporting dealers on engine design and quality issues problem resolution)
1999- Product Support Representative for Northern of South America
(Supported Latin Americas dealer on Service and Part strategy, including operation design)
1996- Service Tec and Operation Representative for Northern South America
(Supported Latin America dealers during the service operation improvement process and product issues)
1995- Service Engineer for Motor-Graders
(Resolved MG equipment design and quality field issues in Brazil)
1991- Senior International Product Support Representative
(Worldwide support for all of Caterpillar Brazil product sold)
1988- Track Type Tractor Service Engineer
(Resolved TTT equipment design and quality field issues in Brazil)
1985- Service Representative for the Dealer Lion Brazil territory
(Supported Caterpillar dealer developing service shops and product technical support)
1982- Service-Training instructor
(Trained Dealer Service Engineers product systems)
1980- Service Engineer Assistant
(Assisted the Service Engineer on Track Type problem resolution process)
Champion Pulp and Paper Brazil
1977-New Forest Project development Supervisor
(Eucalyptus logs extraction project mechanizing logging, extraction and transportation processes. Designed the
log peeler and seeding equipment)
1975-Fleet Maintenance Supervisor
(Lead a team of 60 technicians to have the regular maintenance performed on 47 machines and 120 vehicles)
Westing House Air Brake Company ( Wabco/Komatsu ) Peoria Illinois
1974 Service Representative for Asia and Africa regions
(Supporting Africa and Asia regions to have Wabco products to meet expected operation availability, resolving
design and quality issues)