Compass Operations Business Capabilities presentation detailing our mission statement, our value proposition, our experience and a full listing of our services.

1. Capabilities and Services

2. At Compass Operations, our mission
is to partner and collaborate with our
clients to help them manage growth
or inefficiency, sustain profitability,
and gain competitive advantage and
long-term success, especially during
periods of high growth or market
uncertainty.​
Mission

3. Combined staff with over 100 years of business success
Value
Local, regional and global experience
Strategic and tactical executive management
Engagements are performance based, invoiced on agreed milestones
and deliverables
Agile, collaborative and effective change agents

4. Patrick Bergin
PARTNER & PRESIDENT
Over the past 30 years, Patrick has held senior management positions within
large global companies and small start-ups where he focused on building world
class operating units and delivering significant ROI by transforming business
operations through delivering workflow automation, process engineering,
productivity management, quality control and providing effective leadership
through intensive change management programs. Key competencies include:
 Operational design and strategy
 Transformation and improvement of existing operations
 Developing virtual operations and home sourcing
 Quality assurance, control and compliance management
 ISO certification and auditing
 Staff evaluation, development and leadership
 Workflow automation and process engineering & improvement

5. Tom Catalano
PARTNER & EVP
Over the past 20 years, Tom has held senior management positions where he focused
on developing and implementing various new operational capabilities. Tom has a wide
array of direct experience in managing start-ups and large global companies bringing
the tactical expertise to deliver real ROI. He has implemented workflow automation
and transformed existing operations to improve process, quality and productivity. In
addition, Tom has significant experience in taking domestic operations and adapting
them for implementation into global markets. Key competencies include:
 Development and implementation of new operational capabilities
 KQI/KPI development
 Contact/call center development
 Productivity management, cost savings
 Outsourcing/offshoring
 System development (customer loyalty, CRM, BPM/workflow)

6. Operational design and strategy
Our Services
Strategic Operational Support
Development and implementation of new operational capabilities
Contact and call center development
Staff evaluation, development and leadership

7. Transformation and improvement of existing operations
Our Services
Transformation and Cost Savings
Productivity management and cost savings
Virtual operations and home sourcing
Outsourcing or offshoring opportunities

8. Workflow automation and process engineering and improvement
Our Services
Digital Automation and Product Development
E-Strategy
System development
- process automation, customer loyalty, CRM, BPM/workflow
New product development

9. Development of KQI’s and KPI’s
Our Services
Quality Management
Quality assurance, control and compliance management
ISO certification and auditing
Advisory Board setup and management

10. We are a team of seasoned professionals with a broad range of specialty
expertise, which are complementary.
Why Compass?
We offer a high level of experience in these specialty areas, hands-on direct
experience.
We establish a partnership with our clients as an extension of their internal
teams. – reducing anxiety and providing critical training and collaboration.
We conduct an agile approach to planning and execution of the work, saving
time and money.
We provide oversight, ownership and delivery of the agreed plans/solutions.