1. MD. WARIS ANSARI
House No.-309, Dundahera Gaon, Near Udyog Vihar pahse-1,Gurgaon, Pin code- 120016,Haryana.
Mobile number: - 9958759276, Email Id- waris.999@rediffmail.com
Professional Profile
Overall 5+ years’ Experience in Operations & Management Information System (MIS),
Analytical skills with demonstrated abilities in managing customer centric MIS Operations.
Core Competencies
MIS/Dashboard Presentation
Data Management
Team Handling
Call Center Management
PowerPoint Presentation
Skills-
Microsoft Office Package- (Microsoft Word, Microsoft Advanced Excel, Microsoft Access, Microsoft
PowerPoint, Microsoft Outlook), Google Analytics (GA), SQL Server, Microsoft Dynamics NAV, Nobel
Systems, IVR and Dynamic CRM.
Experience
Fashionandyou.com, (Smile Group) Gurgaon 02-March2011- Present
Awari Technologies Pvt. Ltd.
Team Leader –MIS
Preparing KPI and Dashboard reports.
Presenting Report in the PowerPoint (PPT) weekly and Monthly for review meeting with the CEO,
HOD and Senior Managers.
Preparing daily, Weekly & Monthly reports and maintenance of Daily capacity utilization tracker for
all team members.
Intro-day work volume,real-time staffing,AHT, agent adherence,technology functionality and client
communications in a Contact Center.
Schedule to ensure staffing matches demand, the Real Time Adherence (RTA) Coordinator makes
minute-by-minute decisions to ensure resources are available to handle real time traffic loads.
Creating Workflow, views and Dashboard in Microsoft Dynamics CRM.
Managing Outbound calls (COD, PNA, NDR and ad hoc activities) through Nobel Systems.
Managing COD Confirmation calls through IVR (Interactive Voice Response).
Perform any additional responsibilities that may be required by the Managers in support of the
ongoing. Management and development of the division.

2. Coordinating with IT and External clients for automation and development in the CRM.
Coordinating with different Departments for works to be completed Within SLA.
Assist with customer’s issues (Order fulfilment, refunds, forward & reverse logistic issues) and
coordinate for resolution with SCM, Finance and IT Team departments.
Ensures client and company's goals are met by monitoring & analysing work volume variances to
forecast and re-forecasting as necessary to adjust the staffing levels.
IGB Technologies Pvt. Ltd., Gurgaon Jan-10 to 1st
March-11
Executive MIS
Preparing daily, weekly & monthly reports and maintenance of Daily capacity utilization tracker for
all team members.
Prepare the weekly & monthly presentations for review meeting.
Coordinating with the data entry operators for data collection.
Data Management
Managing MIS receives a Payment for Orders through the Payment Gateway like EBS, ATOM, and
PayPal.
Data collection from a relevant site.
Coordinating with the logistic team for smooth operations.
Education
MBA (Operations) from SMU (Distance Education) in 2014
B.A. from J.P. University, Chapra, Bihar in 2009.
10+2 from B.I.C.S Patna in 2005
10th from B.S.E.B, Patna in 2003
Personal Information
Date of birth -: 1st
Jan 1987
Permanent Address: - Rachhopali, Siwan, Bihar-841427
Language Known: - Hindi, English
Hobbies: - Playing Cricket and Listing music
Passport Number: - H7029575
Marital status: - Married
“I certify that the information furnished above is correct and complete to the best of my knowledge
and belief”.
Place:-
Date: / / (Md. Waris Ansari)