The document recommends using the Organizational Readiness for Change (TCU-ORC) measure to assess the readiness of REFin Homes Limited to implement a virtual customer service initiative. The TCU-ORC was recommended because it assesses organizational structural priorities important to REFin Homes. It comprises 18 items, 36% of which measure organizational structure. While the TCU-ORC can be implemented promptly without straining resources, assessing readiness does not guarantee success - the change must also be well-designed and effective. However, given the alignment of the TCU-ORC's emphasis on shared commitment and REFin Homes' goal of common philosophy, it is recommended as a suitable assessment measure.

1. Readiness Assessment Measure
Samuel O. Owa
(047805)
MBA Learner
Nexford University
BUS 6120
(Introduction to Intrapreneurship and Innovation)
Bill Reed
July 17, 2021

2. Overview of Organizational Readiness for Change
Organizational Readiness for Change (TCU-ORC) is the recommended measure to be
used as a measure of assessing REFin Homes Limited’s level of readiness to implement its
Virtual Customers Service initiative. Organizational readiness for change in specific terms,
according to Bryan J. Warner (October, 2020), refers to “organizational members' change
commitment and change efficacy to implement organizational change”. Bryan Warner (October,
2020) opines that this definition stems from the ordinary meaning and usage of the word
'readiness,' which simply means the state of being psychologically and behaviorally prepared to
take action (i.e., able and willing). The emphasis here is about shared resolve since the
implementation of complex organizational changes usually entails collective action by several
people that individually contribute something different but unique to an implementation effort.
Why Organizational Readiness for Change (TCU-ORC) was recommended: Organizational
Readiness for Change (TCU-ORC) was recommended to REFin Homes since the firm’s top
priorities are related to Organizational Structural aspects of readiness for change.
Facts about Organizational Readiness for Change (TCU-ORC): Organizational Readiness
for Change (TCU-ORC) comprises 18 items, out of which 43 items (36%) are designed to assess
Organizational Structural priorities. It is feasible to use measure because it can be executed
promptly without creating undue problems for existing resources and it is an apt readiness
assessment measure for health care settings (Addiction services, Health care technology,
Transfer centers)
Summary of benefits and drawbacks of using the Organizational Readiness for Change as
a measure to assess REFin Homes’ readiness Change
Organizational Readiness for Change is feasible to use measure because it can be
executed on time without creating undue problems for existing resources and it is an apt

3. readiness assessment measure for health care settings (Addiction services, Health care
technology, Transfer centers)
According to Bryan Warner (October, 2020), creating a common (shared) sense of
readiness may indeed be difficult and may proffer an explanation as to why many companies fail
to create enough organizational readiness and, subsequently, experience problems or outright
failure during the implementation of complex organizational change. Although organizational
readiness for change is difficult to generate, motivation theory and social cognitive theory
suggest several conditions or circumstances that might promote i
Recommendation
Applying Organizational readiness for change is not a guarantee for success when the
implementation of a complex organizational change is carried out. The effectiveness of the
Implementation is rather a necessary, but never a sufficient condition for achieving positive
results. If an organizational change is designed poorly or has no efficacy, there is no way any
amount of consistent and high-quality use of this measure will generate the expected benefits.
On the strength of the alignment of the principle shared commitment that underlines this
measure of readiness assessment and REFin Homes’ common goal philosophy, the
Organizational Readiness for Change is hereby recommended as an apt Change/Innovation
readiness assessment measure for REFin Homes Limited

4. References
Bryan J. Warner. (October 19, 2020). A theory of organizational readiness for change. Retrieved
from: https://implementationscience.biomedcentral.com/articles/10.1186/1748-5908-4-67
Ready, Set, Change!. (n.d). Recommended Readiness Assessment Measure for Your Setting.
Retrieved from:
http://readiness.knowledgetranslation.ca/results.html?hash=9c8e8a90f6ae5135c833ef7d3
7471158
TCU. (n.d). Organizational (Staff) Assessments. Retrieved from:
https://ibr.tcu.edu/forms/organizational-staff-assessments/