This document outlines the history of OnServe, a managed IT services provider, and discusses common IT frustrations faced by businesses. It then describes OnServe's services including end user support, monitoring, backups, security, and vendor support. The benefits of OnServe are 24/7 monitoring and maintenance by certified professionals, improved performance, and strategies for refreshing systems, licensing, and virtualization. It concludes by offering to meet with the reader to review their specific needs and provide an OnServe proposal.

2. Background
1986: Micro Market Business Centre founded
2003: First OnServe “Managed Services” Client
2005: Microsoft Gold Certified Partner status
2008: Medium Business of the Year - Greater
Kingston Chamber of Commerce
2011: Managing over 1,200 Servers and Desktops

3. Common issues which lead to IT frustration
• Always something wrong
• Systems unavailable
• “Why can’t I print?”
• Backups failing
• Patches and updates: “Who’s in charge?”
• Software upgrades
• Antivirus and spam problems
• 3rd party vendor support
• Equipment out of date
• No security
• Staff training
• Hassles of dealing with IT yourself
• Budgeting is impossible
• Support unavailable when you need it

4. The OnServe Difference
We provide everything your organisation requires…
End User Support
Real time Management & Monitoring
Backup & Disaster recovery strategies
Complete Network Security
3rd party vendor support

5. Benefits of OnServe
24 x 7 x 365 monitoring and maintenance
Provide complete IT System Management
Help Desk Support for end users
Team of Certified IT Professionals
Improved IT System Performance
Refreshment strategies
License management
Green solutions
Virtualisation

6. Next Step:
Meet with you (one-on-one)to review your specific
needs as it pertains to your industry
Provide OnServe Managed Services Proposal