Azure Monitor & Application Insight to monitor Infrastructure & Application
OnServe
1.
2. Background
1986: Micro Market Business Centre founded
2003: First OnServe “Managed Services” Client
2005: Microsoft Gold Certified Partner status
2008: Medium Business of the Year - Greater
Kingston Chamber of Commerce
2011: Managing over 1,200 Servers and Desktops
3. Common issues which lead to IT frustration
• Always something wrong
• Systems unavailable
• “Why can’t I print?”
• Backups failing
• Patches and updates: “Who’s in charge?”
• Software upgrades
• Antivirus and spam problems
• 3rd party vendor support
• Equipment out of date
• No security
• Staff training
• Hassles of dealing with IT yourself
• Budgeting is impossible
• Support unavailable when you need it
4. The OnServe Difference
We provide everything your organisation requires…
End User Support
Real time Management & Monitoring
Backup & Disaster recovery strategies
Complete Network Security
3rd party vendor support
5. Benefits of OnServe
24 x 7 x 365 monitoring and maintenance
Provide complete IT System Management
Help Desk Support for end users
Team of Certified IT Professionals
Improved IT System Performance
Refreshment strategies
License management
Green solutions
Virtualisation
6. Next Step:
Meet with you (one-on-one)to review your specific
needs as it pertains to your industry
Provide OnServe Managed Services Proposal
Editor's Notes
Micro Market has over the last 25 years evolved from a retail operation into the leading Managed Services provider along the St. Lawrence Seaway. We have offices in Kingston and Brockville and have 12 people in our OnServe division. Together, our technicians hold over 30 different IT certifications, and as we are also an authorised Microsoft training centre, they are able to keep their knowledge and training current. We developed our managed services program in house and it continues to provide enterprise level IT support for our clients through a cost effective management model. As of 2011 we are currently managing over 1200 servers and desktops. (200 servers and 1000 endpoints)
Everyone has their own favourite IT issues and I have listed some of the most common ones here. They are not in any particular order, but they all contribute to profit loss and end user frustration. Based on past experience, you probably have a few favourites of your own that we could add to this. Do any of these look familiar? Maybe I’ve missed your favourite?
The first line really says it all: We provide everything your business requires. Through a team approach, we provide End User support, Real Time management and monitoring, Backup & Disaster Recovery Strategies, Complete Network Security, and 3rd party vendor support.
We provide peace of mind through 24 - 7 x 365 monitoring, maintenance, and complete IT System Management, including direct access to end user support. The benefits are many, but the main difference is how you’ll succeed through having a more reliable network.
If you are interested in our program we can move on to the next level where we can…