The international consumer is a membership organization which works to create and maintain a fair, safe and ethical business practice for consumers.

1. Introduction to the organization

2. INTRODUCTION
OBJECTIVE
FUNCTIONS
OFFICES
SUMMARY
REFERENCES
Contents

3. INTRODUCTION
Consumers International is a
membership organization for
consumer groups around the world
for the purpose of establishing a
safe and sustainable products and
services.
Founded 1960
Type Charity Organization
Focus Consumer Protection
Location United Kingdom
Area Global
Method Campaigning
200+
Members
100+
Countries
Hyperlinks
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4. OBJECTIVE
International Consumer is working collaborate
with government and corporations to protect
consumers from unsafe, unfair or unethical
business practices.
• Making an impact
• Operating with greatest possible integrity
• Independence from business and politics
• Respecting and empowering our members
• Being diverse and inclusive
• Collaboration and knowledge sharing
• Transparency and accountability
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WHAT THEY BELIEVES IN

5. • DIGITAL
• CONSUMER PROTECTION
• WORLD CONSUMER RIGHT DAY
• GRANTS
FUNCTIONS
IC works with members and partners on
issues where they can achieve global impact
for consumers. They work on issues that
affect consumers in multiple countries and
across national borders.
Key Projects
Making a difference for
consumers globally 3/11

6. • Data Security and Policy
• Fraud and scam
• Products sold online are safe
• Affordable and relevant digital services
DIGITAL
IC has created a digital change agenda which
focus on protecting the consumers from the
threads raised from the digital industrial
revolution.
Core Focus
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7. Exploit3
• Data Security and Policy
• Fraud and scam
• Products sold online are safe
• Affordable and relevant digital services
DIGITAL
IC has created a digital change agenda which
focus on protecting the consumers from the
threads raised from the digital industrial
revolution.
Core Focus
4/11
Research1
Find Problem
In Infrastructure
2

8. • Data Security and Policy
• Fraud and scam
• Products sold online are safe
• Affordable and relevant digital services
DIGITAL
IC has created a digital change agenda which
focus on protecting the consumers from the
threads raised from the digital industrial
revolution.
Core Focus
4/11
Phishing

9. • Data Security and Policy
• Fraud and scam
• Products sold online are safe
• Affordable and relevant digital services
DIGITAL
IC has created a digital change agenda which
focus on protecting the consumers from the
threads raised from the digital industrial
revolution.
Core Focus
4/11
IC issued an open letter to Samsung in October
2016 regarding the problem with Galaxy Note 7
battery, outlining the specific measures the
company needed to take to restore consumer
trust, namely that it must:
• identify what went wrong in the product
testing process
• publicly announce the results and subject
them to independent scrutiny
• put in place a consistent refund and exchange
policy for all consumers that meets the
highest standards, regardless of where the
phone was bought or where the consumer
lives.
IC LETTER TO
SAMSUNG

10. • Data Security and Policy
• Fraud and scam
• Products sold online are safe
• Affordable and relevant digital services
DIGITAL
IC has created a digital change agenda which
focus on protecting the consumers from the
threads raised from the digital industrial
revolution.
Core Focus
3/10
FinTech
4/11

11. • FOOD
• SUSTAINABLE CONSUMPTION
• STANDARDS
CONSUMER PROTECTION
IC ensures that everyone has access to food
that is healthy, nutritious, and safe to eat. We
determined to ensure consumers are
protected against foods and food production
process which are hazardous to health or life.
Core Focus
3/105/11

12. • Placing restrictions on the marketing
of unhealthy food (Unhealthy for
Children)
• Better nutrition information and
reductions in the level of fat, sugar
and salt in food
• Reduction in the use of Antibiotics in
farming through campaigns
CONSUMER PROTECTION
IC ensures that everyone has access to food
that is healthy, nutritious, and safe to eat. We
determined to ensure consumers are
protected against foods and food production
process which are hazardous to health or life.
Core Focus
5/11
• FOOD
• SUSTAINABLE CONSUMPTION
• STANDARDS
IC Contributions

13. • Campaigns about the way we produce
and consume goods and services.
• Sustainable consumption is about
doing more and better with less.
Enable everyone to enjoy a good
quality of life with access to food,
water, energy, medicine and more.
• Ensure producers, retailers, and policy
makers make products safe, durable
and resource efficient.
CONSUMER PROTECTION
IC ensures that everyone has access to food
that is healthy, nutritious, and safe to eat. We
determined to ensure consumers are
protected against foods and food production
process which are hazardous to health or life.
Core Focus
IC Contributions
• FOOD
• SUSTAINABLE CONSUMPTION
• STANDARDS
5/11

14. • Partnership with International
Standardization Organization (ISO) in
development of new standards
• Raise awareness through campaign
for better understanding of why
standards are such an important part
of consumer protection
• Compliance and use of standard
manufacturing equipment's to avoid
damages to environment.
• FOOD
• SUSTAINABLE CONSUMPTION
• STANDARDS
CONSUMER PROTECTION
IC ensures that everyone has access to food
that is healthy, nutritious, and safe to eat. We
determined to ensure consumers are
protected against foods and food production
process which are hazardous to health or life.
Core Focus
IC Contributions
5/11

15. World Consumer Rights Day
Campaign to promote consumer rights and
raise awareness
15 March
6/11

16. Small grants provided to group of people who
are working in maintaining environment safety
and efficient use of resources.
GRANTS
How to Apply
7/11

17. OFFICES
LONDON
+44 20 7226 6663
consint@consint.org
wcrd@consint.org
SOUTH AFRICA
+27 11 480 4891
xndikumagenge@consint.org
CHILE
+56 9 5424 4358
tmeza@consint.org
OMAN
+56 9 5424 4358
tmeza@consint.org
MALAYSIA
+60 3 7726 1599
ithuraisingham@consint.org
8/11

18. SUMMARY
What International Consumer Do?
International consumer work with members and partners to ensure that consumers
are treated fairly, safety and honestly by the businesses and governments.
Who are the members of IC?
Their members are made up of regional, national and local consumer groups,
consumer government agencies and consumer related issue groups from all over
the world. There are over 200 member organizations from more than 100
countries.
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19. SUMMARY
How does an organization become a member?
The requirement to become a member is different from industry to industry and
from countries to countries. For requirement the organization should contact
members@consint.org
Who are the members of IC?
Their members are made up of regional, national and local consumer groups,
consumer government agencies and consumer related issue groups from all over
the world. There are over 200 member organizations from more than 100
countries.
10/11

20. SUMMARY
Does IC handles individual consumer complaints?
As a global membership organization, IC does not deal with individual consumer
complaints. The individual should raise their problem with relevant national
consumer organization or local government advice.
What are Consumer Rights?
• The right to satisfaction of basic needs
• The right to safety
• The right to be informed
• The right to choose
• The right to be heard
• The right to redress
• The right to consumer education
• The right to heathy environment
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21. Reference
International Consumer Official Website – www.internationalconsumer.com

22. Questions?

23. Thank You