2. Niraj Tiwari
Statistics
suggest
that
when
customers complain, business owners
and managers ought to get excited
about it. The complaining customer
represents a huge opportunity for
more business. The goal as a company
is to have customer service that is not
just the best but legendary
“ We may not always be the obvious choice, but many
have concluded we are precisely the right choice ”
3. Jaspal Oberai
“The critical ingredient for
operations is getting off your
seat and doing something.
It’s as simple as that. A lot of
people have ideas, but there
are few who decide to do
something about them now.
Not tomorrow. Not next
week. But today. The true
entrepreneur is a doer, not a
dreamer.”
4. Vaibhav Tewari
“There are two ways to extend a business. Take
inventory of what you’re good at and extend out from
your skills. Or determine what your customers need and
work backward, even if it requires learning new skills.
Bring out the three old warhorses of competition – cost,
quality, and service – and drive them to new levels,
making every person in the organisation see them for
what they are, a matter of survival.”
