1. Oana Ion
Address: 112 Unirii str., U6A, A entrance, 3rd Apt.,
Constanta, Romania
Mobile: +40 726614384
Email: oanaion@hotmail.com
Date of Birth: 31 of March 1988 (Age 27)
Nationality: Romanian
Marital Status: Single
Language Skills: Fluent English, Fluent Spanish,Fluent
Portuguese,Basic French
Visas: No visas
Skype ID: oana.ion880331
Notice Period: N/A
Profile
I highly motivated, responsible, hard working with over five years of experience at a four star luxury cruise
line on the bar department.Proven ability to meet deadlines, organize co-worker or teamwork to increase
productivity with an excellent track records.Possessing excellent communication and hospitality skills and
proven ability to ensure that all customer expectations are met during the bar experience and providing
amazing hospitality to the guests. Known for my positive attitude on working and interacting with both guest
and co-workers and easily learn brand new skills on the field of work. I am seeking a position in the field as a
Asst. Bar Manager or Head Bartender where I can bring Immediate value and strength whilst developing my
current skill further.
Key Skills
 Operational Management:
 Maintaining excellence in customer care.
 Planning, organising and coordinating special events and functions
 Ensuring compliance with Health & Safety and Health & Hygiene legislation.
 Stock management, rotation, replenishment and stocktaking.
 Analytical thinking, planning.
 Organization and prioritization skills
 Strong verbal and personal communication skills.
 Self motivated, initiative, high level of energy.
 Accuracy and Attention to details.
 Tolerant and flexible to different situations.
 Team Player-Enjoys sharing knowledge and encouranging development of others to achieve specific
team goals.
 Extensive experience of the beverage industry
 Superior customer service and supervisor skills.
 Ability to draft staff schedule, and handle leave request.
 Physically fit to be on feet for a longer period
 Good knowledge of Computerized Accounting, MS Word, Excel Operating Systems: Windows ’98,
2000, NT. Operating Micros as well for charging / discounts / promotional prices / any type of checks,
etc.
 Great experience in dealing and handling VIP guests ' queries and avoid complaints.
 Able to work on different projects at the same time,to divide my time and resources appropriately.
 Good knowledge of MLC, SQM and US Public Health manuals.
 A deep understanding of food hygiene and healt and safety issues.

Career History

2. Assistant Bar Manager - PULLMANTUR COMPANY , SHIP “ZENITH”
September 2014 - December 2014
Reporting to Bar Manager
A 4-star country cruise ship company . Working under the guidance of the Bar Manager ,assisting in the
smooth running of our bar area to deliver a high standard of service and customer satisfaction.Providing a
visible presence to ensure that all customer request and queries are responded to promptly and effectively.
Responsibilities:
 Handling inventory of the bars and ensuring items are ordered before they run out of stock.
 Monitoring and controlling spoilage and theft,
 Training and managing the staff,
 Preparing shift schedules for staff,
 Supporting and assisting the bar manager in the fallowing matters
 Responsible for reporting and following up on maintenance and repairs and for the cleanliness of the
bars.
 Train and supervise bar staff on permanent basis in order that they perform their duties in a proper
manner.
 Check Continuosly that all the tables ,chairs,sofas,ash-trays,Bar list on each table are clean.
 Fallow the US Public Health requirements and sanitation procedure.
 Communicating with the guests.
 Performing opening-closing operations of bar
 Bar products management (making sure all the necessary beverage,fruits, consumable are in stock)
 Overseeing supervising managing different teams of colleagues (bartenders, bar utilitys, bar waiters)
 Organization and supervision of various Food & Beverages events (welcome parties,cocktail
party,etc).
 Train new staff in methods and procedures.
 Ensuring all drinks and products are presented to the highest strandard.
Achievements:
 Increase rating and good service to the customers.
 Implementation of new operating standards.
 Increased the sales.
 Managing 50+ staff.
 Successfully developing and training new bar staff.
Head Bartender – Pullmantur Company , Ship “Sovereign”
January 2014 – July 2014
Reporting to Bar Manager/Assistant Bar Manager
A 4-star country cruise ship company . Working under the guidance of the Bar Manager ,assisting in the
smooth running of our bar area to deliver a high standard of service and customer satisfaction.Providing a
visible presence to ensure that all customer request and queries are responded to promptly and effectively.
Responsibilities:
 Resposible for all the bars.
 Greeting customers.
 Responsible for maintaining a clean and organized work environment.
 Supervising, managing bar staff.
 Responsible for the training and supervision on the bar staff.
 Responsible for the stock of the bars.
 Ensure that all goods are safe, and securely stored, to prevent damages.
 Handling inventory of the bars and ensuring items are ordered before they run out of stock.
 Performing opening-closing operations of bar.
 Responsible to bring in the bars all the requisitions.
 Making sure that all the bar staff fallow the US Public Health requirements and sanitation procedure.

3. 
Achievements:
 Increase rating and good service to the customers.
 Implementation of new operating standards.
 Increased the sales.
 Managing 50+ staff.
 Successfully developing and training new bar staff.
Head Bartender – Pullmantur Company , Ship “Monarch”
April 2013 – November 2013
Reporting to Bar Manager/Assistant Bar Manager
A 4-star country cruise ship company . Working under the guidance of the Bar Manager ,assisting in the
smooth running of our bar area to deliver a high standard of service and customer satisfaction.Providing a
visible presence to ensure that all customer request and queries are responded to promptly and effectively.
Responsibilities:
 Resposible for all the bars.
 Greeting customers.
 Responsible for maintaining a clean and organized work environment.
 Supervising, managing bar staff.
 Responsible for the training and supervision on the bar staff.
 Responsible for the stock of the bars.
 Ensure that all goods are safe, and securely stored, to prevent damages.
 Handling inventory of the bars and ensuring items are ordered before they run out of stock.
 Performing opening-closing operations of bar.
 Responsible to bring in the bars all the requisitions.
 Making sure that all the bar staff fallow the US Public Health requirements and sanitation procedure.
 Ensuring all drinks and products are presented to the highest strandard.
Achievements:
 Increase rating and good service to the customers.
 Implementation of new operating standards.
 Increased the sales.
 Managing 50+ staff.
 Successfully developing and training new bar staff.
Head Bartender – Pullmantur Company , Ship “Zenith”
May 2012 – November 2012
Reporting to Bar Manager/Assistant Bar Manager
A 4-star country cruise ship company . Working under the guidance of the Bar Manager ,assisting in the
smooth running of our bar area to deliver a high standard of service and customer satisfaction.Providing a
visible presence to ensure that all customer request and queries are responded to promptly and effectively.
Responsibilities:
 Resposible for all the bars.
 Greeting customers.
 Responsible for maintaining a clean and organized work environment.
 Supervising, managing bar staff.
 Responsible for the training and supervision on the bar staff.
 Responsible for the stock of the bars.
 Ensure that all goods are safe, and securely stored, to prevent damages.
 Handling inventory of the bars and ensuring items are ordered before they run out of stock.
 Performing opening-closing operations of bar.
 Responsible to bring in the bars all the requisitions.

4.  Making sure that all the bar staff fallow the US Public Health requirements and sanitation procedure.
Achievements:
 Increase rating and good service to the customers.
 Implementation of new operating standards.
 Increased the sales.
 Managing 50+ staff.
Successfully developing and training new bar staff.
Bartender – Pullmantur Company , Ship “Empress”
June 2011 – April 2012
Reporting to Bar Manager/Assistant Bar Manager/Head Bartender
A 4-star country cruise ship company . Working under the guidance of the Bar Manager ,assisting in the
smooth running of our bar area to deliver a high standard of service and customer satisfaction.Providing a
visible presence to ensure that all customer request and queries are responded to promptly and effectively.
Responsibilities:
 Delivering top quality service and ensuring all drinks and products are presented to the highest
strandard
 Greeting customers.
 Responsible for maintaining a clean and organized work environment.
 Supervising, managing bar waiters
 Able to work unsupervised in a busy environment.
 Responsible for the stock of the bar.
 Ensure that all goods are safe, and securely stored, to prevent damages.
 Handling inventory of the bar and ensuring items are ordered before they run out of stock.
 Maintain the cleanliness of the bar,front of house.
 Entertaining and talking to customers.
 Delivering the best CQSMA standards (Cleanliness,Quality,Service,Maintenance and Atmosphere).
Achievements:
 Giving good service to the customers.
 Increased the sales.
Bartender – Pullmantur Company , Ship “Sovereign”
September 2010 – March 2011
Reporting to Bar Manager/Assistant Bar Manager/Head Bartender
A 4-star country cruise ship company . Working under the guidance of the Bar Manager ,assisting in the
smooth running of our bar area to deliver a high standard of service and customer satisfaction.Providing a
visible presence to ensure that all customer request and queries are responded to promptly and effectively.
Responsibilities:
 Delivering top quality service and ensuring all drinks and products are presented to the highest
strandard
 Greeting customers.
 Responsible for maintaining a clean and organized work environment.

5.  Supervising, managing bar waiters
 Able to work unsupervised in a busy environment.
 Responsible for the stock of the bar.
 Ensure that all goods are safe, and securely stored, to prevent damages.
 Handling inventory of the bar and ensuring items are ordered before they run out of stock.
 Maintain the cleanliness of the bar,front of house.
 Entertaining and talking to customers.
 Delivering the best CQSMA standards (Cleanliness,Quality,Service,Maintenance and Atmosphere).
Achievements:
 Giving good service to the customers.
 Increased the sales.
Bar Waier – Pullmantur Company , Ship “Horizon”
January 2010 – May 2010
Reporting to Bar Manager/Assistant Bar Manager/Head Bartender/Bartender
A 4-star country cruise ship company . Working under the guidance of the Bar Manager ,assisting in the
smooth running of our bar area to deliver a high standard of service and customer satisfaction.Providing a
visible presence to ensure that all customer request and queries are responded to promptly and effectively.
Responsibilities:
 Delivering top quality service and ensuring all drinks and products are presented to the highest
strandard
 Greeting customers.
 Responsible for maintaining a clean and organized work environment.
 Taking orders from customers
 Waiting on tables and taking orders.
 Able to work unsupervised in a busy environment.
 Responsible for garnish and consumable of the bar.
 Ensure that all goods are safe, and securely stored, to prevent damages.
 Cleaning up tables after customers have left.
 Maintain the cleanliness of the bar,front of house.
 Entertaining and talking to customers.
 Delivering the best CQSMA standards (Cleanliness,Quality,Service,Maintenance and Atmosphere).
Achievements:
 Giving good service to the customers.
 Increased the sales.
Assistant Crew Purser – Pullmantur Company , Ship “Empress”
April 2009 – October 2009
Reporting to Crew Purser/ Chief Purser
A 4-star country cruise ship company . Working under the guidance of the Crew Purser ,assisting in
preparing crew immigration and customs documentation.
Responsibilities:
 Assist in all embarkation and disembarkation.
 Update crew files in onboard computer system.
 Assist crew payroll functions and overtime reports.
 Ensure Crew office opens as required for acces to all crew.
 Cooperate with the other duties assigned by Senior Officers.
BAR WAITER / BARTENDER / PR Mgalos 3*** Hotel/ Club in Constanta
January 2005-April 2009

6. Reporting to Bar Manager
An 3-star Hotel/Club select high class house music club, live concerts. . Working under the guidance of
the Bar Manager ,assisting in the smooth running of our restaurant area to deliver a high standard of
service and customer satisfaction.Providing a visible presence to ensure that all customer request and
queries are responded to promptly and effectively.
Responsibilities:
 Presenting and selling all kinds of spirits, alcohol / non-alcohol cocktails, wines and champaign
 Bar inventories and set-ups
 Organizing thematic nights with various cocktails
 Making reservations/ table booking and promoting the club among important teen groups and public
persons (VIP's), as well as organizing private receptions / cocktail parties.
D/R WAITER- Mamaia 5***** Hotel in Constanta
January 2004-January 2005
Reporting to Restaurant Manager
A 5-star Hotel . Working under the guidance of the Restaurant Manager ,assisting in the smooth running of
our restaurant area to deliver a high standard of service and customer satisfaction.Providing a visible
presence to ensure that all customer request and queries are responded to promptly and effectively.
Responsibilities:
 Delivering top quality service and ensuring all foods/ drinks and products are presented to the
highest strandard
 Greeting customers.
 Responsible for maintaining a clean and organized work environment.
 Taking orders from customers
 Waiting on tables and taking orders.
 Able to work unsupervised in a busy environment.
 Ensure that all goods are safe, and securely stored, to prevent damages.
 Cleaning up tables after customers have left.
 Serving and recommending all kind of food & dishes served, buffets & a-la-carte restaurants, wine
recommending as well
 Entertaining and talking to customers.
 Delivering the best CQSMA standards (Cleanliness,Quality,Service,Maintenance and Atmosphere).
Professional Development
 Welcome Front Office • Micros-Fidelio
 BST • Welcome Host
 First Aid • Health & Safety
 Basic Food Hygiene • Crowd And Crissis
Education
 2003-2008 “Colegiul Commercial Carol I” Constanta (Commercial College)
 16th November 2012 Basic Safety Training
 18th November 2012 Passenger Safety Training- V3
 7th May 2013 Proficiency In Survival Craft And Rescue Boats Other Than Fast Rescue Boats

7.  July 2013 Basic Food Hygiene Certificate (level 1 and 2)
7th January 2014 Security Awarness STCW (A-VI/6)
Leisure Activities
Personal fitness (gym member), dining out and socializing, computers, travel,shopping
Objective
 My objective is a collaboration which can provide me the opportunity to express and enhance my
professional abilities.
References
Simone Jam –F&B Manager
Tel: +393314172012
Email: simojam0571@hotmail.com
Mihai Hefner
Tel: +40722838489
Email: mhefner2000@yahoo.com