Presentation from the OECD Roundtable on Equal Access to Justice, Latvia, 2018. For more information see: http://www.oecd.org/gov/equal-access-to-justice-oecd-expert-roundtable-latvia-2018.htm

1. Daniela Piana
UNIBO Chair of Political Science. ISP Paris Saclay Associate Fellow
LUISS Rome Just Europe Research Section Coordinator
Riga – OECD Conference 5th – 6th July 2018
Session on PLANNING AND DELIVERING JUSTICE FOR EVERYONE

2.  France: centered – led process of change in the justice service
(SAUJ)
 Italy: bottom up and territorial differentiated practices of service
design
 Netherlands: participated method of service design + experts led
design in the on line mediation
 Canada: cultural and needs responsive service design
 Lebanon services on informal / formal justice
 Tunisia justice reforms in the transition and consolidation
processes
 Colombia experiences of public awareness focused policies
 Argentina experiences of public communication in the justice
sector
 Policies adopted in Brazil to raise public awareness in fighting
corruption strategies

3.  Each legal and political system offers different
resources and opportunities for actors to get
involved into the service design and planning
processes
 Intervening variables: territorial differentiation; public
and private balance; third sector development; level of
fragmentation and of polarisation in the policy arena.
DATA should be collected or (if available) crossed
analyzed for each of this variable

4.  Mapping the needs and the resources comes
first
 Taking an overall view on the lead in terms of
responsibility and ultimate accountability
◦ however…

5.  In the policy adoption stage: empirical
evidence driven logic of action is to be
welcome!
 In the policy implementation stage horizontal
learning is needed

6.  Needs mapping: citizens needs; barriers to the
understanding of how and what can be
asked in terms of right enforcement
 Responsiveness: citizens trust and satisfaction
should be taken into consideration in the in
itinere monitoring and evaluation process

7.  At the local level: they should be involved into
the design of type-tailored services
 At the national level: satisfaction and differential
treatment perception across the country must me
assessed
 In the design of type tailored services citizens’
needs and situations are the source of evidence
that needs to be taken into account

8. 1 phase: mapping the needs
and types, then design 2 phase: learning from the results
and scaling up the good practices
 Literacy data
 Education data
 Demographic data
 Urban and housing
mobility
 Social and economic
data (salary,
unemployment rate,
etc)
 Satisfaction survey
 Cluster of unmet needs
survey
 In depth and field work
about the
responsiveness of the
services (focus groups
of mediators, lawyers,
citizens
representatives)