My position at The Aurum Institute has been made redundant and I was retrenched on the 30th June 2015. I am therefore taking a leap of fate and posting my CV with the hopes that somewhere I will be able to secure a permanent position. I am looking for vacancies in the field of Training and Development in any of the following roles: - Training Manager; - Training and Development Manager - Learning and Development Manager; - Learning and Development Specialist; - Learning and Development Consultant

1. Nishendran Asogan Naidoo
58 Eleadah
Krugersdorp
Extension 2
1739
Gauteng
+2711 845 7032 (Tel.)
+2778 459 1559 / +2774 164 7436 (Cell)
nishendran.naidoo@gmail.com
LinkedIn Profile: http://goo.gl/pI8LDH
Drivers Licence: Code EB
PROFILE
I offer 16 years of experience in the Training and Development environment which includes extensive knowledge in
outcomes based training and the National Qualifications Framework. My experience being working for both medium
and large organizations in a management and training capacity has allowed me to gain experience in the importance of
providing excellent customer service as well as implementing training processes and methodologies.
I have a self-directed approach to my career driven by my own values. I believe in psychological success, self-direction,
continuous learning, personal responsibility, and employability.
My skills and competencies include:
• Facilitate Skills Development
• Design and develop Outcomes Based Learning Programmes
• Design and develop E-Learning programmes
• Facilitate Adult Learning
• Design and Develop Outcomes Based Assessments
• Plan and Conduct Outcomes Based Assessments
• Conduct Moderation
• Evaluate Learning Interventions
• Manage and lead a team of ETD Practitioners
• Influencing and Negotiation
• Monitoring and Evaluation
• Building enduring rewarding relationships
• Engaging Diversity
• Analysis and attention to detail
• Organisational Awareness
• Big Picture Thinking
• Planning and Organising
• Customer Service Orientation
• Verbal and Written Communication
• Selling Skills
• Project Management Skills
• Innovative

2. ____________________________________________________________________________________________________________________________________________________________________________________
EDUCATION
Matric/Grade 12 William Hills Secondary School,
Gauteng
1992
Bachelor of Training and Development in
Human Resource Development with
Distinction
University of the North-West
(Potchefstroom Campus)
NQF Level 7
2012 to 2014
Constituent Assessor and Moderator Services SETA
Constituent Registration Number:
7311115124087
2012
Registered Assessor and Moderator ETDP SETA
Assessor Number : ANA51494
Moderator Number : MNA51494
2011
Diploma in Occupation Directed
Education, Training and Development
Practice
University of Johannesburg
NQF Level 5 (250 credits)
2008/9
Higher Certificate in Occupation Directed
Education, Training and Development
Practice
University of Johannesburg
NQF Level 5 (125 credits)
2007/8
Higher Diploma in Education with
Distinction
Transvaal College of Education
(in partnership with UNISA)
1998
Concepts of Data Processing Certificate Luso Computer Institute 1993
_________________________________________________________________________________________
COMPUTER SKILLS
MS Word MS PowerPoint
MS Excel MS Publisher
Articulate (e-Learning) SAP (Samsung)
Hogan TRAFMAN
NaTIS Vicidial
emailtopia eGain
Telco in a Box (NEOTEL) Softsim (e-Learning)
_________________________________________________________________________________________
CAREER HIGHLIGHTS
2000: Part of the team that launched the National Lottery in South Africa.
2005: Conducted Training for Lesotho Government & Namibian Government
2010: Part Time Lecturing for UJ for OD ETDP Qualification
2012: Project Team member responsible for IAT being awarded the prestigious Star 3 Customer Service
Standard by Services SETA
2013: Project Team member responsible for rolling out Cryptococcal Meningitis training in Ekurhuleni District

3. _________________________________________________________________________________________
EMPLOYMENT HISTORY
I contributed to the organisational goals by managing the delivery of training through the effective leadership,
planning, organising, controlling and support of all delivery team resources in order to achieve the strategic
intent of the Aurum Institute Training Department and other Business stakeholders to unleash human
potential. I was also part of the team that oversees the Skills Development process of the Ekurhuleni
Department of Health by sitting on the Ekurhuleni Training committee to streamline the efficiencies on
deliverables.
My years of experience together with my qualifications have enabled me to manage the training needs of the
Ekurhuleni Department of Health as well as the mentorship of professional nurses for the initiation of patients
on ARVs by using best practice from experience and various learning environments that I have been privy to.
My previous role as a project team member at Inter-Active Technologies enabled us to gain the prestigious
Star 3 Customer Service Standard by Services SETA as well as successfully get Inter-Active Technologies
accredited as a Training Provider with Services SETA.
THE AURUM INSTITUTE
1ST
JANUARY 2013 TO 30th
June 2015: Ekurhuleni Training Manager
• Identified key stakeholders to engage with and found ways to build relationships with them.
• Key stakeholders included RTC (Regional Training Centre), HAST Managers, Programme managers, Sub-
district management, Local area managers, other organisations in the area & Colleges and universities in
the area
• I was responsible for the training needs of Clinical staff and data staff in 97 facilities in the 3 Ekurhuleni
Sub-Districts i.e. the North, The East and The South in the following manner:
 Used district DHIS data to look at where the gaps were for the district and brainstormed innovative
ways of addressing these gaps
 Engaged with HAST management and programme managers
 Met with facility heads and staff and noted their challenges and found out what they regarded as
priorities
 Where training was identified as a need by facility managers, explained to them that trained staff
would have to be mentored afterwards, in order to gain their buy-in Developing Training Plans
 Developed plans and prioritized activities and resources to support Businesses’ demand for training
and the achievement of defined L&D operational, tactical and strategic objectives.
 Ensured the effective and efficient resource allocation (e.g. facilitators, service coordinators, learning
materials, rooms, technology, facilities, etc.) against the Ekurhuleni District Training Plan
 Understood and was able to apply relevant content about the business units and business partnering
needs and knowledge in leading and managing people and processes
 Identified and solved problems, made decisions and implemented solutions to support the overall
Delivery Team’s performance and achievement of objectives e.g. escalated IT issues or provided
feedback to the Director for Quality Improvement and Training.
 Monitored, managed and provided feedback on L&D and Learner key performance areas, quality and
resources according to the operational, tactical and strategic plans of the business
 Ensured the accurate and timeous collection, analysis, reporting and availability of relevant training
delivery data to measure training effectiveness as and when required.
• Internal Audit experience:
 I conducted internal clinical audits at Head Office on data captured by Data Capturers and Data
Monitors
 Ensured that the data integrity was maintained for data captured onto internal systems and TIER.Net
 Ensured that Data Capturers and Data Monitors captured data from Clinical Stationery onto TIER.Net
accurately and correctly
 Ensured Data integrity was maintained throughout the process

4.  I conducted Clinical audits at Ekurhuleni Clinics and Hospitals for information captured by Data
Capturers, Data Clerks and Professional Nurses
 Ensured that Professional Nurses completed the Clinical stationary correctly and accurately
 Ensured that Data Capturers and Data Clerks captured data from Clinical Stationery onto the ART
Registers and TIER.Net accurately and correctly
 Ensured Data integrity was maintained throughout the process
 Ensured that data integrity was sustainable at facilities and hospitals by keeping staff up to date with
regular training and mentoring
• Conducted ART Register, TB Register, TIER.NET, Pre-ART, HCT Register, ANC Register and Clinical
Stationery Training for Ekurhuleni and other Districts
• Established and Managed Relationships between The Aurum Institute Training Department and Ekurhuleni
District Clinical and Data Staff
• Was responsible for Curriculum Design for Training material
• Designed and Developed Soft Skills Training Material for Aurum staff
• Recorded Trainings
 Registers were taken so that we could report on whatever training we conducted
 These registers were captured and reported on a monthly basis
• Ensured that training was of a high quality
 I consulted with the Technical team at Head Office if in doubt about any material
 I requested support from Head Office, where necessary to not only obtain advice or guidance, but in
delivering trainings, developing training material and developing support material
 I always stayed abreast of developments with the health sector
• Responsibility to Mentors
 As the District Training Manager, I was responsible to ensure that all training that happens in the
district is done in the most effective and appropriate manner
 I sat in on trainings conducted by Aurum staff, provide feedback to staff about the delivery of the
presentation, develop staffs training and mentoring skills
• Communication with other District Training Managers
 I met with other District Training Managers to present refresher training topics, present new
information, present and share successes and challenges and share lessons learnt
• Communication with District and Area Managers
 I communicated with and coordinated closely with the District and Area Managers to accomplish the
Aurum goals and for smooth running of the programme.
 I therefore had to attend communicated meetings with them and give valuable input
 I shared pertinent training and mentorship information with them
• Reporting
 My role entailed dual reporting to the Ekurhuleni District Manager and the Training and Mentoring
Programme Manager at Head Office
 Monthly report on training done (all forms, e. g. in-service, spot, formal), mentorship sessions and
number of health workers mentored, meetings attended and other activities by myself and mentors,
 Compiled the quarterly report by collating monthly reports,
 Compared training and mentorship achievements with the Aurum deliverables in order to plan better
for upcoming months
 To report effectively and accurately, I went through the mentors' reports in order to obtain the
required information
• I provided coaching and mentoring to The Aurum Institute Training staff
• Managed the PDP process for Ekurhuleni Clinical Mentors with all stakeholders by overseeing the accurate
completion of PDP documentation
• Assisted HR with accreditation of Training Department with HWSETA by ensuring that the necessary
documentation is completed correctly
Reason for Leaving: Retrenched due to budget cuts and financial challenges

5. INTER-ACTIVE TECHNOLOGIES (PTY) LTD
1ST
APRIL 2012 TO DECEMBER 2012: Senior Trainer
• Conducting Induction Programmes for new recruits
• Conducting Compliance Training (FAIS, FICA) for Sales staff
• Conducting Product Training for all staff
• Conducting Regulatory Examination preparation for RE5 for Sales Representatives
• Design and development for Call Centre Processes for the NEOTEL Call Centre
• Conducting Product Training, Sales Training and Systems Training for:
 NEOTEL Contact Centre Agents
 CHARTIS Contact Centre Agents
 ROADCOVER Contact Centre Agents
 AVBOB Contact Centre Agents
• Project Team member responsible for Inter-Active Technologies being awarded the prestigious Star 3
Customer Service Standard by Services SETA
• Conducting eGain (email Management System) training for MultiChoice
• Conducting emailtopia (email Management System) training for Sanlam Health
• Conducting Needs Analysis
• Plan and facilitate training where required
• Plan and conduct assessment and moderation where required
• E-Learning design and development using ARTICULATE
• Prepare relevant instructional design documentation and story boards for learning interventions
• Engage with client to understand content, learning material, learning aids, etc.
• Support client activities as required to drive change or training programs within a client(s) supported by
the delivery organization
• Develop Learner guides and Facilitator guides using Blended Learning methodologies and review material
developed by peer content developers
• Ensure quality of the learning content development process by liaising with the quality and evaluation
function
• Promote knowledge sharing across the team and projects.
• Conduct and analysis of the business need, objective and goal
• Use of ADDIE methodology
• Use of 6D methodology
• Liaise with Project Managers regarding training needs
• Classroom training
• Provide Learner Support
• Evaluate training
• Administration; filing and report writing
• Instructional design of new training manuals including editing and updating training manuals and
documents to ensure user friendliness
• Establish collaborative interpersonal relationships with relevant stakeholders/departmental managers/
divisional managers/general managers to ensure their training needs are evaluated, identified and met
During my time at time at Inter-Active Technologies I have worked on various projects:
 NEOTEL
 CHARTIS
 ROADCOVER
 AVBOB
 eGain training and implementation
 emailtopia training and implementation

6.  Star 3 Customer Service Standard
 Accreditation of Training department with Services SETA
 MTN
 Virgin Mobile
 MSLife
 iBurst
 MultiChoice
 Sanlam Health
 Samsung South Africa & Samsung Africa
Reason for Leaving: Limited growth at company
INTER-ACTIVE TECHNOLOGIES (PTY) LTD
1st
JULY 2010 TO 31st
March 2012: Acting Training Manager
• Manage the departmental budget
• Analyse organisational training needs and implement strategies to support the company’s vision and
mission
• Establish collaborative interpersonal relationships with relevant stakeholders/departmental managers/
divisional managers/general managers to ensure their training needs are evaluated, identified and met
• Manage training plans, resources and delivery of training, assessment and moderation
• Design and develop learning material or manage the design and development of fit-for purpose training
material
• Identify, select and manage external training providers
• Manage the organisations training venue, equipment and learning material
• Plan and facilitate training where required
• Plan and conduct assessment and moderation where required
• Ensure all of the organisation’s training and the training department meets legislated requirements
• Monitor and report on training department activities and ROI
• Monitor staff performance and activities using appropriate measurement systems and development plans
• Develop self and remain current in the training and development field at all times
• Plan, develop and implement strategy for staff training
• Manage quality in the training environment
• Ensure that WSP and ATR is completed and submitted by the required date
INTER-ACTIVE TECHNOLOGIES (PTY) LTD
3RD
AUGUST 2009 TO 30th
JUNE 2010: Senior Trainer
• Conducting Induction Programmes for new recruits
• Conducting Compliance Training (FAIS, FICA) for Sales staff
• Conducting Product Training, Softskills Training, Technical Training and SAP Training (CRM) for Samsung
Contact Centre for Samsung South Africa and Samsung Africa Contact Centre Agents
• Conducting Product Training, Sales Training and Systems Training for:
 MTN Corporate Sales Contact Centre Agents
 Virgin Mobile Contact Centre Agents
 MSLife Contact Centre Agents
 iBurst Contact Centre Agents
 AVBOB Contact Centre Agents
• Conducting Needs Analysis
• E-Learning design and development using ARTICULATE
• Prepare relevant instructional design documentation and story boards for learning interventions
• Engage with client to understand content, learning material, learning aids, etc.
• Support client activities as required to drive change or training programs within a client(s) supported by
the delivery organization

7. • Develop Learner guides and Facilitator guides using Blended Learning methodologies and review material
developed by peer content developers
• Ensure quality of the learning content development process by liaising with the quality and evaluation
function
• Promote knowledge sharing across the team and projects.
• Conduct and analysis of the business need, objective and goal
• Use of ADDIE methodology
• Use of 6D methodology
• Liaise with Project Managers regarding training needs
• Design and development of Learning Material
• Facilitate Learning
• Conducting Assessments and Moderation
• Learner Support
• Evaluate training
• Administration; filing and report writing
UNIVERSITY OF JOHANNESBURG KINGSWAY CAMPUS:
1st
SEPTEMBER 2010 TO 31st
JANUARY 2012: Lecturer (Part Time)
• Facilitate the relevant workshops of the Certificate in Education, Training and Development
• Assess the relevant modules of the Certificate in Education, Training and Development
• Facilitate the relevant workshops of the Higher Certificate in Education, Training and Development
Practice
• Assess the relevant modules of the Higher Certificate in Education, Training and Development Practice
• Facilitate the relevant workshops of the Diploma in Occupationally Directed Education, Training and
Development Practice
• Assess the relevant modules of the Diploma in Occupationally Directed Education, Training and
Development Practice
Reason for Leaving: Part-time contract
FIRST RAND BANK LIMITED (FNB SMART PRODUCT HOUSE)
DECEMBER 2008 TO 31ST
JULY 2009: Senior Trainer
• Conducting Induction Programmes for new recruits
• Conducting Compliance Training (FAIS, FICA, OHSA, CoBP) for all staff
• Conducting Product Training and Systems Training for all staff
• Updating learner information on Learner Management System
• Liaise with Project Managers and Product Managers regarding training needs
• Conduct Needs Analysis
• Design and develop Learning Material
• Facilitate Learning
• Conducting of Assessments
• Learner Support
• External training for Call Centres selling FNB Products
• Administration; filing and report writing
• Instructional design of new training manuals including editing and updating training manuals and
documents to ensure user friendliness
• Completion and submission of Workplace Skills Plan and Annual Training Report to BANKSETA
• I represented FNB Smart Product House on the First Rand Group Training Committee
• I reported directly to the Organisational Development Manager, together with another Senior Trainer, so
we managed our own time and workloads
During my time at time at FNB I have worked on various projects:
 Kulula.com Credit Card

8.  Clicks Credit Card
 Qualifying Your Way to Selling Success Manual
Reason for Leaving: Head-hunted into new permanent position
FIRST RAND BANK LIMITED (FNB CREDIT CARD)
SEPTEMBER 2006 TO DECEMBER 2008: ETD Practitioner
• Conducting Induction Programmes for new recruits
• Conducting Compliance Training (FAIS, FICA, OHSA, CoBP) for all staff
• Conducting Product Training and Systems Training for all staff
• Conducting Sales Training for FNB Card Contact Centre Agents
• Updating learner information on Learner Management System
• Liaise with Project Managers regarding training needs
• Conducting Needs Analysis
• Design and development of Learning Material
• Facilitate Learning
• Conducting of Assessments
• Providing Learner Support
• External training for Call Centres selling FNB Products
• Administration; filing and report writing
• Instructional design of new training manuals including editing and updating training manuals and
documents to ensure user friendliness
MAGNA FS (PTY) LTD (TIDASA)
MARCH 2004 TO AUGUST 2006: Training Facilitator
• Conducted Systems and Technical Training on NATIS and Traffic Management Systems for Traffic
Authorities on a National Level (classroom and on-site)
• Conducted Soft Skills Training for Traffic Authorities on a National Level
• Conducted Systems and Technical Training for N3 Toll Concession and Provincial Authority at Heidelberg
Weighbridge (classroom and on-site)
• Conducted Systems and Technical Training for Bakwena and Provincial Authority at Mantsole Weighbridge
on N1N4 Platinum Corridor (classroom and on-site)
• Conducted Systems and Technical Training in Lesotho for Lesotho Government for Cattle Marking
Information System
• Conducted Systems and Technical Training in Namibia for Namibian Roads Authority (NRA) on Traffic
Management Systems (classroom and on-site)
• E-Learning design and development
• Administration; filing and report writing
• Instructional design of new training manuals including editing and updating training manuals and
documents to ensure user friendliness
• Involved in course development which included:
• Needs analysis
• Formulation of objectives
• Design and development of best learning strategies
• Implementation of training
• Evaluation of entire learning process
• Provided operational support to clients
• Software testing for implementation of new systems
• Design and development of assessment tools
• Assessing of candidates in current and new positions within Magna FS
• Served on Employment Equity Committee representing professional Tidasa staff at Magna FS

9. During my time at time at MAGNA FS I have worked on various projects:
 Lesotho Government
 Namibian Roads Authority (NRA)
 N1N4 Platinum Corridor
 N3 Toll Concession
Reason for Leaving: Seeking more responsibility
NATIONAL LOTTERY
2002 TO FEBRUARY 2004: Training Officer
• Product education (classroom & on-site)
• Administration; filing & data capturing using field surveys, Excel, Microsoft Word, Lotus Notes
• Served on Employment Equity Committee representing trainers on a national level
• Formulation and scripting of training manuals using PowerPoint and Microsoft Word
• Field marketing and Technical support
• Call centre experience (assisting retailers with problem shooting and resolutions)
• Editing of documents to ensure user friendliness
• Retailer Support and stock control
• Involved in course development which included:
 Needs analysis
 Formulation of objectives
 Design and development of best learning strategies
 Implementation of training
 Evaluation of entire learning process
• Costing & budgeting for retailer training programs
• Formulation of training matrix for retailers in the Gauteng, North west, Northern Cape and Free State
regions with regards to new products being launched
• Statistical analysis of training on a regional and national level
• Assisted in advertising & marketing drives to improve awareness and product sales
• Formulation & scripting of public awareness campaigns
Reason for Leaving: Looking for a new challenge
POSITION: 2001 – 2002 Training & Business Development Manager
• Product education (classroom & on-site)
• Administration; filing & data capturing using Field Surveys, Excel, Microsoft Word, Lotus Notes
• Formulation & scripting of training manuals using PowerPoint and Word to ensure user friendliness
• Field marketing and Technical support
• Call centre experience (assisting retailers with problem shooting and resolutions)
• Editing of documents to ensure user friendliness
• Retailer support and stock control
• Costing & budgeting for Retailer Training Programs
• Formulation of training matrix for retailers in the Gauteng, North west, Northern Cape and Free State
Regions with regards to new products being launched
• Statistical analysis of training on a regional and national level
• Assisted in advertising & marketing drives to improve awareness and product sales
• Formulation & scripting of Public Awareness Campaigns
POSITION: 2000 – 2001 Trainer
• Product education (classroom & on-site)
• Administration; filing & data capturing using Field Surveys, Excel, Microsoft Word, Lotus Notes

10. HI-FI CORPORATION
JULY 1999 TO DECEMBER 1999: Head of Department: Hi-Fi’s & Portables
• Product sales
• Customer liaison
• Stock control
Reason for Leaving: Looking for a new challenge
LIVERPOOL SECONDARY
JANUARY 1999 TO JULY 1999: GP Educator
• Geography - Grade 8 & 9
• Guidance - Grade 8
• Drafted & moderated tests and final examination scripts
• Provided tuition to pupils
Reason for Leaving: Needed a full-time position
APRON SERVICES
1996 TO 1997: Cargo Hauler (Part Time)
• Transported cargo from warehouses to aircrafts
• Transported cargo from aircrafts to warehouses
Reason for Leaving: Part-time contract
DANNY’S AUTOMOTIVE PARTS
1994 TO 1995: Clerk (Part Time)
• Receiving & despatching
• Stock control
Reason for Leaving: Part-time contract
LIVERPOOL SECONDARY
JANUARY TO DECEMBER 1994: Educator
• General Science & Health Education – Grade 8
• Guidance – Grade 11
• Subject Counsellor – Grade 10
• Drafted & moderated tests and final examination scripts
• Provided tuition to pupils
Reason for Leaving: Went to college
INTERCONTINENTAL SUN & TOWERS
JUNE 1993 TO DECEMBER 1993: Maintenance Clerk
• Controlled maintenance team for Hotel
• Despatched maintenance team for job cards
• Controlled maintenance tool room for maintenance team
Reason for Leaving: Change in career path
_________________________________________________________________________________________

11. VOLUNTEER EXPERIENCE
BENONI TAMIL SCHOOL BOARD & YOUTH GROUP
• Secretary of Education Desk of BTSB
• Assistance to Vice President of Education at Eisteddfods
• Assisted in organising Family Day Celebrations hosted by BTSB
• Assisted with organising various fun runs & walks
• Waitron at community weddings
• Launched winter drive to assist needy families with food & clothes
• Hosted a Kumari Ambigay Diwali Spectacular Show
• Prepared and distributed Hampers to poor Families in Actonville using proceeds of the above-
mentioned show
TRANSVAAL COLLEGE OF EDUCATION
• Assisted with organisation of swimming galas
• Participated in Rag Day to raise funds for Laudium Community
• Co-ordinated & Planned excursions with fellow students
_________________________________________________________________________________________
REFERENCES
 Mrs Milo Zama
Ekurhuleni District Manager
The Aurum Institute
Tel: (087) 135 1698 / 072 034 4788
 Mrs Thobeka Mathebula
Training and Mentoring Programme Manager
The Aurum Institute
Tel: (010) 590 1390 / 071 380 8386
 Mrs Michelle Ally
Manager: Department of Industrial Psychology and People Management
University of Johannesburg Kingsway Campus
Tel: (011) 559 2214 / 082 882 0256
 Mrs Jacqui McKay
Divisional Manager: Learning and Development
Inter-Active Technologies
Tel: (011) 475 2881 / 073 972 7597
 Mr Darren Pullen
Learning and Development Manager
FNB Credit Card / RMB
Tel: (011) 282 8452 / 082 497 0500
 Mrs Helga van Wyk
Unit Manager
TIDASA
Tel: 012 470 9290 / 083 632 4491
 Mrs Linda van Wyk
Previous Unit Manager
TIDASA
Tel: 082 320 0148

12.  Mr Patrick Mokou
Regional Training Co-ordinator for Gauteng
National Lottery
Tel: 011 496 2903 / 082 491 9342