3. 2
Introduction
This white paper defines the process and results of a usability test between the state agency
websites for the Idaho Department of Fish and Game and Washington Department of Fish and
Wildlife. Residents and non-residents alike primarily use these websites when purchasing
hunting permits and licenses. This white paper will review these two websites and determine
the resulting usability of each. Several different tests will be performed determining which if
these websites is more user friendly.
Methodology
Testing Environment
This test was done using my HP laptop using GoogleChrome to access each of the websites. The
homepages of each governmental website served as the basis for interface testing.
Each website was analyzed under a casual at-home setting in an easygoing environment. Every
task performed on a one website was then performed immediately on the other website.
Evaluations were made after each individual task compartmentalizing usability results. This
allowed the website judgement to be based upon a handful of predetermined standards and
criteria.
Tasks
1. Find local contact information
2. Find general permit/tag/license information
3. Find over the counter (general) hunt information
4. Find controlled hunt information
5. View historical harvest reports
6. Apply/view employment opportunities
7. Review game unit boundaries
8. Apply/take hunter’s safety
9. Determine private lands hunting laws/opportunities
10. Examine staff literature (wildlife/fisheries publications)
Test Metrics
Effective: The task was easily completed.
Efficient: I was able to complete the task quickly while performing relatively few actions.
Engaging: The style and appearance of the website improved upon user experience.
4. 3
Error Tolerant: There were very few errors keeping one from completing a task.
Easy to Learn: The website was simple to understand making tasks simple.
Linkert Scale
A Linkert scale was used to evaluate each of the test metrics on a scale of 1-5. Ratings were
assigned upon completion of a task for each of the websites. The scales numbers are assigned
to a level of agreement as seen in the table below.
Strongly Disagree Somewhat
Disagree
Neutral Somewhat
Agree
Strongly Agree
1 2 3 4 5
As there are five test metrics each with a 5-point potential, scores are based on a 25-point
maximum for each task. The ten tasks result in a possible 250-point total.
5. 4
Results
Task 1: Find Local Contact Information
Contact information was relatively easy to find for each of the websites as the link was in the
same location for each. At the bottom of each home page there is a “contact us” option. A
search will also quickly permit access to this information. There were some issues with WDNR’s
website as it was temporarily not working during some of the testing.
Figure 1.1 Contact information for IDFG website, each region’s local office number displayed.
6. 5
Figure 1.2 WDFW website contact information directory. Regional office numbers listed similarly to IDFG.
Task2: Find general hunt permit/tag/license information
Each website made access to general licensing access very easy. The websites both had tabs on
the home page that with the information just one click away.
Figure 2.1 Licensing information page displayed after one click on homepage.
7. 6
Figure 2.2 WDFW licensing/permitting main page. Different selections appear based on the users’ needs.
Task3: Find hunting rules and regulations
Hunting rules and regulations were accessed in an almost identical manner on each of the
websites. The hunting tab on the home screens provides access to hunting rules.
Figure 3.1 Big game rules/regulations for the state of Idaho.
8. 7
Figure 3.2 Washington hunting rules, regulations, and seasons accessed from this page.
Task4: Find controlled/raffled hunt information
This hunting information was simple to find on each website. Although, WDFW placed the
content under a slightly more intuitive tab labeled “Hunting” whereas IDFG placed it under
“Licensing”.
Figure 4.1 Page where special “draw” hunts are accessed (WDFW).
9. 8
Figure 4.2 Page where controlled/draw hunts can be accessed (IDFG).
Task5: View historical harvest reports/statistics
Harvest data required slightly less steps/clicks to view for the Idaho than Washington. Selecting
the species, year, and other specifics regarding the statistics was a bit more user friendly on the
IDFG website as well.
Figure 5.1 Idaho’s yearly harvest data/statistics based upon species.
10. 9
Figure 5.2 Washington’s yearly harvest statistics and data based upon species.
Task6: Apply/view employment opportunities
Titles and descriptions are easily accessible on each of the websites. The search tool became
the easiest way to find each of the job/career opening pages. Listings are laid in a very similar
fashion for each of the websites.
Figure 6.1 Job and career opportunities with IDFG.
11. 10
Figure 6.2 Link to job and career opportunities with WDFW
Task7: Review game unit boundary map
Each website provides both an interactive map and pdf style sill version map. Similar features
are displayed while viewing these maps, including major highways, drainages, and cities.
Figure 7.1 Interactive map of Idaho’s game unit boundaries.
Figure 7.2 PDF version map of Washington’s game unit boundaries.
12. 11
Task8: Apply/take hunter education
Finding the information for hunter’s education was easily done via the “Hunting” tabs on each
of the websites. Through a series of click you can find your way to the application or online
course registration page. This process was slightly quicker on the IDFG website requiring fewer
clicks to access.
Figure 8.1 IDFG hunter education information and application page.
Figure 8.2 WDFW hunter education information page.
13. 12
Task9: Examine private lands hunting regulations/opportunities
This task was one of the most difficult to perform on the state websites. WDFW provided a
straighter forward path along with a concise overview of private land hunting. The IDFG website
had the information but requires the user to do some extra work finding it.
Figure 9.1 Idaho private lands hunting regulations and opportunites.
Figure 9.2 Informative private lands hunting access page on WDFW.
14. 13
Task10: Examine scientific literature (wildlife/fisheries publications)
IDFG organizes all wildlife and fishery literature separately as pdf’s under the education tab.
Literature is easily searched via key words. For access to WDFW’s publications a search was
done. A user will most likely not be able to find a tab (click) access to this page. The page itself
is not as organized as Idaho’s. There is a simple search bar and list of every publication in
chronological order further down on the page.
Figure 10.1 List of IDFG scientific literature based on fish or wildlife topics.
Figure 10.2 Search and list page of WDFW scientific articles/publications.
15. 14
Recommendation(s)/Conclusion
Each of these products (websites) were well constructed and seemed to share many
similarities, although IDFG’s scored higher overall at 244 vs 237. Several of the features that I
tested were nearly identical in terms of user interface and construction. In general, the IDFG
website seemed more organized and had more straightforward access to desired information
found on the homepage. Each website was very user friendly, and the search bar became useful
if things were difficult to locate on the homepages. From a common user’s standpoint, the
interface will most likely seemsimple efficient, and engaging for both state agencies. These
websites will do well in aiding those looking to review information about fish/wildlife in each
state or preparing for a hunting/fishing trip.
Bibliography
Idaho Fish and Game. (n.d.). Retrieved from https://idfg.idaho.gov/.
@thewdfw, S. by: (1970, November 13). Home. Retrieved from https://wdfw.wa.gov/.
16. 15
Appendix
Website IDFG WDFW
Task 1 Find Contact Info Find Contact Info
Efficient I was able to perform this task in a timely manner. I was able to perform this task in a timely manner.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Effective I was able to complete the task quickly while
performing relatively few actions.
I was able to complete the task quickly while
performing relatively few actions.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Engaging Style and appearance of the website improved
upon user experience.
Style and appearance of the website improved
upon user experience.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Error
Tolerant
There were very few errors keeping one from
completing a task.
There were very few errors keeping one from
completing a task.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Easy to
Learn
The website was simple to understand making task
simple.
The website was simple to understand making task
simple.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Website IDFG WDFW
Task 2 General license information. General license information.
Efficient I was able to perform this task in a timely manner. I was able to perform this task in a timely manner.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Effective I was able to complete the task quickly while
performing relatively few actions.
I was able to complete the task quickly while
performing relatively few actions.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Engaging Style and appearance of the website improved
upon user experience.
Style and appearance of the website improved
upon user experience.
17. 16
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Error
Tolerant
There were very few errors keeping one from
completing a task.
There were very few errors keeping one from
completing a task.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Easy to
Learn
The website was simple to understand making task
simple.
The website was simple to understand making task
simple.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Website IDFG WDFW
Task 3 Find hunting rules/regulations Find hunting rules/regulations
Efficient I was able to perform this task in a timely manner. I was able to perform this task in a timely manner.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Effective I was able to complete the task quickly while
performing relatively few actions.
I was able to complete the task quickly while
performing relatively few actions.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Engaging Style and appearance of the website improved
upon user experience.
Style and appearance of the website improved
upon user experience.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Error
Tolerant
There were very few errors keeping one from
completing a task.
There were very few errors keeping one from
completing a task.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Easy to
Learn
The website was simple to understand making task
simple.
The website was simple to understand making task
simple.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
18. 17
Website IDFG WDFW
Task 4 Find controlled hunt information Find controlled hunt information
Efficient I was able to perform this task in a timely manner. I was able to perform this task in a timely manner.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Effective I was able to complete the task quickly while
performing relatively few actions.
I was able to complete the task quickly while
performing relatively few actions.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Engaging Style and appearance of the website improved
upon user experience.
Style and appearance of the website improved
upon user experience.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Error
Tolerant
There were very few errors keeping one from
completing a task.
There were very few errors keeping one from
completing a task.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Easy to
Learn
The website was simple to understand making task
simple.
The website was simple to understand making task
simple.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Website IDFG WDFW
Task 5 View historical harvest reports/statistics View historical harvest reports/statistics
Efficient I was able to perform this task in a timely manner. I was able to perform this task in a timely manner.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Effective I was able to complete the task quickly while
performing relatively few actions.
I was able to complete the task quickly while
performing relatively few actions.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Engaging Style and appearance of the website improved
upon user experience.
Style and appearance of the website improved
upon user experience.
19. 18
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Error
Tolerant
There were very few errors keeping one from
completing a task.
There were very few errors keeping one from
completing a task.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Easy to
Learn
The website was simple to understand making task
simple.
The website was simple to understand making task
simple.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Website IDFG WDFW
Task 6 Apply/view employment opportunities Apply view employment opportunities
Efficient I was able to perform this task in a timely manner. I was able to perform this task in a timely manner.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Effective I was able to complete the task quickly while
performing relatively few actions.
I was able to complete the task quickly while
performing relatively few actions.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Engaging Style and appearance of the website improved
upon user experience.
Style and appearance of the website improved
upon user experience.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Error
Tolerant
There were very few errors keeping one from
completing a task.
There were very few errors keeping one from
completing a task.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Easy to
Learn
The website was simple to understand making task
simple.
The website was simple to understand making task
simple.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
20. 19
Website IDFG WDFW
Task 7 Review game unit boundaries map View game unit boundaries map
Efficient I was able to perform this task in a timely manner. I was able to perform this task in a timely manner.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Effective I was able to complete the task quickly while
performing relatively few actions.
I was able to complete the task quickly while
performing relatively few actions.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Engaging Style and appearance of the website improved
upon user experience.
Style and appearance of the website improved
upon user experience.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Error
Tolerant
There were very few errors keeping one from
completing a task.
There were very few errors keeping one from
completing a task.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Easy to
Learn
The website was simple to understand making task
simple.
The website was simple to understand making task
simple.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Website IDFG WDFW
Task 8 Apply/take hunter education Apply/take hunter education
Efficient I was able to perform this task in a timely manner. I was able to perform this task in a timely manner.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Effective I was able to complete the task quickly while
performing relatively few actions.
I was able to complete the task quickly while
performing relatively few actions.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
21. 20
Engaging Style and appearance of the website improved
upon user experience.
Style and appearance of the website improved
upon user experience.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Error
Tolerant
There were very few errors keeping one from
completing a task.
There were very few errors keeping one from
completing a task.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Easy to
Learn
The website was simple to understand making task
simple.
The website was simple to understand making task
simple.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Website IDFG WDFW
Task 9 Private lands hunting rules/opportunities Private lands hunting opportunities
Efficient I was able to perform this task in a timely manner. I was able to perform this task in a timely manner.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Effective I was able to complete the task quickly while
performing relatively few actions.
I was able to complete the task quickly while
performing relatively few actions.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Engaging Style and appearance of the website improved
upon user experience.
Style and appearance of the website improved
upon user experience.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Error
Tolerant
There were very few errors keeping one from
completing a task.
There were very few errors keeping one from
completing a task.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Easy to
Learn
The website was simple to understand making task
simple.
The website was simple to understand making task
simple.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
22. 21
Total Scores
IDFG: 244
Website IDFG WDFW
Task 10 Examine scientific literature Examine scientific literature
Efficient I was able to perform this task in a timely manner. I was able to perform this task in a timely manner.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Effective I was able to complete the task quickly while
performing relatively few actions.
I was able to complete the task quickly while
performing relatively few actions.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Engaging Style and appearance of the website improved
upon user experience.
Style and appearance of the website improved
upon user experience.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Error
Tolerant
There were very few errors keeping one from
completing a task.
There were very few errors keeping one from
completing a task.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Easy to
Learn
The website was simple to understand making task
simple.
The website was simple to understand making task
simple.
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Somewhat
Disagree
Neutral Somewhat
Agree
Strongly
Agree
1 2 3 4 5
