How to Build the Perfect MOPs Team: Centralized Process, Program Templates & Tokens
1. How to Build the Perfect
MOPs Team:
Centralized Process, Program Templates &
Tokens
2. Agenda
New number, who dis? | mops team, assemble!
● Generalist v. Specialized Team Structures
What to do, what to do? | what the team does
● Centralized Submission Process
How the heck do we do it? | using all the skills
● MOPs: Program Templates & Tokens to drive submission process
7. Centralized Submission Process
● All elements of request submitted at once
● Project Mgmt tool or email
● No campaigns are built unless all required elements are
submitted
● Review/approval rounds between MOPs & Marketing
Mgrs
● Further refining of processes between MOPs and Admin
8. Program Templates + Tokens
Align submission process with Program
Templates & Token framework
● Establish library of templates to choose from
○ 1-3 Email templates
○ 1-2 LP templates
● Tokenize those assets
● Create request forms that match token framework for
each available template for Marketing Mgrs to submit
11. Takeaways
● Scale up to Specialized Team Structure at the right
time
● Establish a centralized submission process to eliminate
errors, promote brand consistency and team
accountability
● Aligning Marketo templates & tokens with submission
processes produces more campaigns, quicker, and of
better quality