Cisco Connect 2018 Thailand

2. Prognosis
Investment Protection; Insure your
Return on Collaboration
Ben Green
Director of Client Solution; Asia-Pacific Middle East & Africa

3. Protecting your Investment analogy
• Screaming Eagle Cabernet 1992 (Napper
Valley)
– US$83,333
– US$500,000 (Price for or the bottle)
Global Wine Manufacturing - Global Market
Research Report (August 2017)

4. Consumption Economics: The New Rules of Tech

5. Prognosis: Assess, Deploy and Operate
Best Practice for Collaboration Deployment, Migration and Management
Step 1
Assess the current
network for UC
performance
against minimum
requirements.
Step 2
Analyze and
troubleshoot
identified network
issues & problems.
Step 3
Remediate issues
found & reassess
network
performance.
Step 4 Step 5
Complete end-to-
end user experience
and performance
management
solution
Setup continuous
assessment to
constantly identify
problems &
troubleshoot root
cause.
Prognosis for OperationsPrognosis for MigrationPrognosis for Pre-Transition

6. Collaboration Solutions are Complex
Network & Connectivity
Device & Endpoints
Infrastructure & applications
Internet/
MPLS
SIP/PSTN

7. Challenges
Network & Connectivity
Device & Endpoints
Optimal
Network /
Trunk
Capacity
Poor Call
Quality
Limited Visibility to
Identify Root Cause of
Issues
Constant Tier III / IV
Involvement
Sporadic
WAN Outages
Reactive
Problem
Identification
Slow CTI Screen
Pop
Limited
Adoption
Manual
Report
Generation
TDM to SIP Trunk
Planning
IVR
Oversubscribe
d
Inability to
Place Calls
Dropped
Customers within
Contact Center
Limited Visibility into
new technology
Limited Insight into
Deployment Rate
Operational Silos
(e.g. Data
Voice)
Oversubscribed
Trunks
Delayed IVR
Response Times
Increased
MTTR
Finger
Pointing
Release
Incompatibilities
Dropped
Calls
Expensive
Outages /
Downtime
Poor User
Satisfaction &
Adoption
Delayed
Deployments
Inefficient IT
Operations &
Resources
Infrastructure & applications

8. Prognosis for Cisco Collaboration
The Bigger Picture
User experience beyond Cisco,
through SBCs, across technologies
User Experience
Drill deep into individual network metrics
Infrastructure Overview
Heath, performance of all
infrastructure devices that
could impact user experience.
Clusters, Gateways, Phones,
PSTN/IP Trunks, Routes, UCS,
UCCE, and more.
Connectivity
Gateways, SBCs, Network: Full
visbility into the connectivity of
your systems.
Comprehensive Visbility
Across all users, everywher

9. Key Areas of Value
User Experience
Service Levels
Capacity Planning
Service Adoption
Usage Patterns
Areas of
Improvement

10. Prognosis: Optimize Operations and Troubleshooting
InitialAlert/IncidentOperations
Tier2+
“66% of all IT incidents
are reported by users vs.
existing systems.”
“79.3% of UC incidents
are reported by users
today.”
Operations / Tier 1
Systems
NOCService Desk
Users
66%
“80% of Mean Time to
Repair is Mean Time to
Identify / Convince.”
“UC issues take 3x longer
on average to identify
[than network]”
Triage
Network VoiceServer
“IT incident escalation
calls include an average
of 8 people”
Escalation
Calls
Avg 8 ppl
Engineering
Dramatically Lower UC Operational Costs
-50%
Annual cost per endpoint
Higher User Deployment Rate, Leads to Faster ROI
+30%
Percentage of users deployed with UC
2017 “Nemertes Research Annual UCC Total Cost of Operations”

11. Cisco & IR Partnership Summary
• IR has been a Cisco partner since Call Manager 3 was released
• IR solutions power many of Cisco’s largest enterprise customers
and partners Cloud and Managed Services.
• Cisco Preferred Solution Partner and UCS Platform Ready.
Prognosis has undergone Interoperability Verification Testing (IVT)
• Prognosis achieved FIPS 140-2 compliance - Chosen for Cisco
FedRamp
• Now on Solutions Plus and orderable on Cisco GPL

12. Customer A, B, C
Internet /
MPLS
Your private
UC/CC/VCaaS
Ensure Timely
Deployments &
Migration
Best practice:
Pre-Deployment
Assessment
Improve User
Experience &
Adoption
Increase
Operational
efficiency
(MTTI-R-C)
On-going Testing,
Stress Testing
Optimize
resources
utilization
Best Practice for Cisco Lifecycle Services Approach
Prognosis: Assess, Deploy and Operate

13. About IR
The Company: IR
• Global, publicly listed, profitable and growing
• Over 1,000 enterprise customers worldwide
• 120+ Fortune 500 customers
• 5 of the 6 ‘Leaders’ in the Gartner Communications
Outsourcing Magic Quadrant
The Solution: Prognosis
• Market Leading Communication Experience &
Performance Management Solution
• 17+ million endpoints managed by Prognosis
• Cisco Certified and on Cisco Global Price List
• Avaya Sponsored & Recommended solution
• Skype for Business Certified and Recommended in
Skype Operations Framework / Fastrack Voice
Guidance
• Multiple 300K+ user deployments

15. Industry Recognition and Certifications
Microsoft
• Gold Communications partner
• Skype for Business IT Pro Tools certified
• SDN API certified
• Microsoft rrecommended in Skype Operations Framework
and Fastrack Practical Voice Guidance
Cisco Development Partner
• Preferred Solution Partner
• Solutions Plus Partner - available on Cisco Global Price List
Avaya
• DevConnect Certified partner
• DevConnect Select Product Program partner
• Avaya Partner of the Year and DevConnect Excellence
award winner