1. NEHA SRIVASTAVA
Date of Birth: 27th
Mar 1985 Address:PlotNo-9,Saidullajab,Saket,NewDelhi
Email: nehasi.2908@gmail.com Mobile:+91 7827469554
Current Location: Gurgaon
7.1 years of rich experience inProductionSupport and Maintenance and ApplicationDevelopment
in MicrosoftTechnologies.
CORE COMPETENCIES
 ApplicationAnalysis,Designing,Development, Testing, Implementation, Support and Maintenance of Several
critical web application for various business environments.
 Skilledinsystemsanalysis/design,clientrelations,requirementsgathering, solution providing and mentoring.
 Expertise indesigningand developingapplicationsusingASP.NET,ADO.NET, C#.NET, SQL SERVER 2005/2008,
Webservices,Java Script, jQuery,AJAXControls,WebForms.
 GoodKnowledge inWCF.
 WorkedextensivelywithData Adapter, Dataset and Data readeras a part of ADO.NET to access and update
database.
 Goodknowledge ofSSIS (Sql ServerIntegration Services) andSSRS BIDS.
 Hands on experience indebuggingandfixingthe bugs and also very good with support and maintenance.
 Expertise inback endusing SQL-Server2000/2005/ 2008 withExcellenttroubleshootingtechniques.
 2 + years of experience as BusinessIntelligence Developerin Production,DevelopmentandStaging
Environments.
 Expertise inPerformance tuning, Optimization by usingSQL Profiler.
 GoodKnowledge ofTicket (Issues) Tracking tool.
 ProficientwithMS Office.
WORK EXPERIENCE – ROLE, RESPONSIBILITIES & RESULTS
Client: Uninor Telecom Private Ltd
Uninoroffersmobile voice anddataservicestomore than32 million customersin6 circles.
The objective of thisprojectistoprovide endtoendsolutionto activate anddeactivate telecomservices(voice,
SMS, MMS and GPRS) for prepaidcustomers,maintaininformationaboutsubscriberswhichincludecustomer
details,productsandservicesassociatedwiththemacrossthe applicationstackanddetailsof all the transactions
(payments,topupsandservice activationanddeactivation) made bythe customersonaday to day basis.
Role: L2 Support /Operational Support October 2014 - till Date
Technology:Oracle 11g, PL/SQL,Unix,Shell Scripting
Responsibilities:
Ensure the response andresolutionSLAsforticketsare met.Handle clientrequestandescalations.Attendweekly
statusmeetingwithclientandprovide anupdate onongoingissuesandoperationalactivities.Guide teammembers
to investigateandprovide resolutionsfordaytoday issuesfacedbyendusers.Worktowardsachievingoperational
excellence whileprovidingresolutionof ongoingissuesandreduce the numberof ticketsraisedona dailybasis.
Participate inUAT fornewdeploymentsandcoordinate withdevelopmentteamtofix the bugsidentifiedduring
UAT.
Role: Application Support and Development September, 2012 – Sep,2014
Technology: ASP.Net,C#,HTML, CSS,MS-Access,VB.net,ASP, SQLServer2000/2005/2008, MS Access.
Responsibilities:
 Owning5 applicationsforbusinesstobe oncompliance ataccount level thatincludescoding,enhancements,
testingaswell asbug fixing.

2.  All businesscritical signoffchangesare gettingimplementasoncontinuousimprovementinline self-
assessmentsandalwaysgotappreciatedbecauseof 100% uptime andfunctionalityof Applicationswith
relevantandcorrectreporting
 Includingnewfeaturestothe applicationthatreducesthe time andeffortsof the users.
 ReportAutomationof SLA reportfor Wipro-UninorEngagement.
 ReportAutomationforIncidentandEventAnalysisof all the critical applicationrunninginUninor like CRM,
ASAP,AVAM,CRM, ESB, E-loadand UDMS whichinclude eventandticketdetails.
 Documentationforsupport/maintenance andcreatingSOPforall applications.
Applications:
 IOC (IntegratedOperationsCalendar) :
IntegrationOperationCalendarisbeenpreparedtohave aholisticview onall activitiescarriedforthe
every month.Facilitates usandbusinessuserstoplantheiractivitiesinamore structuredmanner.
 S-Callibre(ReportAutomationofSLA Reporting):
It isan Online SLA monitoringanddatareportingtool .There are 51 SLA’swe are keepingtrackof. Critical
SLA, C1, C2 and C3 whichhasreducedmanual efforts.
 PPM AutomationTool
The keypurpose of thisapplicationistoprovide aplatformto automate the processchange.The objective
of thisapplicationistoreduce the time andeffortspentinchangingoraddingany process.There isa need
to automate thisprocesssothat control can be centralizedandrepositoryisupdatedasandwhenthe
change is initiated,inprogressorcompleted.
 Feel-It
ThisapplicationisusedforboardingandUn-Boardingprocessof the employeestothe organization. There
are manyfeaturesbuiltinthisapplication.The applicationmanagesthe rosterof all employeesforCAB
facilityaswell ashistheycan update theirshiftondailybasis.AlsothisapplicationisusedforhisnewId
creationwhena newemployee comestothe accountand a complete processisfollowedthroughit.
 Ticket Reportingand IncidentAnalysis
This isa daily reportingof ticketdumpwhichincludesall the informationof all opentickets,bin,sla,hops
etc.Anotherreportwhichisusedon dailybasis istrackingthe ticketsthathave breachedTAT and alsothe
incidentraisedforall applications.
Results:
 ReductioninManual Effortsand inbuiltfeature foruserease.
 On time deliveryof SLA’sandproactive monitoring.
 Integrationof Tool.
 Variousreconsintroducedasproactive measurestoclose the identifiedgaps
 Keepthe track of all the alerts,incidentraisedfromdifferentapplications.
Client: NCRB (National Crime Record Bureau)
Role: .netDeveloper September,2010 - March, 2012
Technology: ASP.Net,C#,HTML,SQL Server2008/2012
Responsibilities:
 Creatingnational platformtoshare informationandintelligence.
 Providingservicetocitizenandpolice.
 Workedon many POC’sthose were laterimplementedonthe tool.
Multilingual (InEnglishandHindi)
Displayingthe page inHindi andEnglishusingresource file.
Scriptto write inHindi

3. Ajax toolkitforautoextenderfeature.
Results:
 Multilingual feature wasbuiltthathelpedthe usertoreadand write inHindi andEnglish.
Role: GENPACT Software Engineer (Production Support) June, 2008 – July, 2010
Technology: ASP.Net,C#, VB,VB.net,ASP,SSIS, SSRS,SQLServer2000/2005/2008,
Responsibilities:
 To maintain,enhance andsupportmore than120 in-house applicationsdevelopedforGECIS.
 Thisprojectalso involvesDevelopingAdvancedVersionof applicationsfromthe existingones.
 Responsible forDesign,Maintenance andEnhancementsof In-house builtSoftware’sforthe client, Genpact
 EnsuringCR processisfollowedinall the projects.
 StandardizedSOP’stohave clearandeasyunderstatingfornew teammember.
 MonitoredFull/Incremental/DailyLoadsandsupportall scheduledETLjobsfor batch processing.
 StandardizedSOP’stohave clearandeasyunderstandingfornew teammembers.
 Statusreport,Weeklyupdate,Statustracking.
 To identify the various risksrelatedtothe processes
 Involvedinapplicationmaintenance asperbusinessrequirement.
 To give recommendationsforbringingpredictabilityandstability incritical businessprocesses
Applications;
 Autorecon:
To establishamatch betweenthe Workflow system(eMatrix) andthe financial system(SAP) andtoensure
the statesin workflowsystemmatchwiththe financial systemwhichinturnleadtocorrect Accrual report
fromeMatrix.As bothworkflow andfinancial systemsare notintegratedthere are instanceswhere states
for some documentsmaynotmatch. To addressthis,control reportswill be generatedfromAutorecon,
whichwill helpintakingcorrective actionsandpreventive measures.Toidentify Potential Duplicate Invoices
basedon the duplicate checkcombinationscriteria.The feedfromeMatrix (Workflow)andSAP(ERP) will
provide alistof invoicesthathave beenenteredormodifiedinthe systemthe previousbusinessday.
Invoiceswith-inthe day’sfeedare firstcheckedforanypotential duplicates,postwhichthe invoicesare
checkedagainstthe relevantentireDBwhichhashistorical information,foranypotential duplicates.The
potential duplicatesare sharedinformof a reportgeneratedinExcel.
Achievements:
As perthe clientrequestcreatedOutof Range ReportusingSSISpackage 2005.Requirement:The Auto-recon
teamreceivesthe SAPfeed(Listof invoicesposted) thrice everydayforthe duplicate audit.Reportrequired
wherein all amountsthatare there inthe reportare comparedwiththe average paymentmade toa
particularvendoroverthe pastsix monthsand shouldnotexceedordecrease by1.15 timesof the average
for a particularVendorcode.Thisreportshouldcapture the exceptions.
ACHIEVEMENTS & AWARDS
Award Presented By Year
GenpactSTAR Award beingthe Best Individual Performer Wipro 2010
STAR of the Month Award for implementingSLAAutomationTool. Wipro 2013
TRAININGS/CERTIFICATIONS
Training/Certification Name Year
ITIL 2013
Training in First Time Leadership Program 2013
SSIS(Sql Server Integration Services)BIDS 2014

4. I hereby declare thatall the information given aboveistrueto best of my knowledge& I amdetermined to deliver my
bestif given a chance.
NehaSrivastava
070-528 (Microsoft .NET Framework 2.0 - Web-based Client Development) 2010
070-536 (.NET Framework - Application Development Foundation) 2010
EDUCATION
Degree University Division/Percentage
Year of
Graduation
B.Tech.
(Computer
Science)
Uttar Pradesh Technical University(UPTU) 69.70 2003-2007
XII Kendriya Vidyalaya(CBSE) 69.40 2003
X Kendriya Vidyalaya(CBSE) 65.40 2001