The Utopia Group is the Premier Outsourcing and Call Center Consulting Group in Central America.

1. Utopia ConsultingUtopia Consulting
The Business Process SpecialistThe Business Process Specialist

2. The Utopia GroupThe Utopia Group
Founded by David Anderson in 2001
Consolidated with Top Call Center Consultants
in Costa Rica in 2014
Experience in every country in the region
Top Technical and Management Talent in the
region
U.S. Work Standards and Practices

3. Who Are We?Who Are We?
Contact Center, BPO and Business
Development Experts with over a century of
Experience
Pioneers in developing the BPO Industry in
LATAM
Experts in developing, launching, selling and
improving business operations

4. David Scott AndersonDavid Scott Anderson
Over 30 years in the Service
Industry
One of the Principle Founders
of the Contact Center and High
Tech Industry in Costa Rica,
and the Central American
Region
High Level Business
Development and Management
Training Consultant
Trainer and Management
Development specialist with
track record of developing top
managers

5. Marlon GoulbourneMarlon Goulbourne
Senior Manager in BPO
industry for 20 Years
Extensive Background in
Business Development and
Customer Relationship
Management
Sales and Marketing Specialist
with extensive success with
World Class Clients
Certified ICMI Trainer and
Staff Development Expert

6. Ebert HerreraEbert Herrera
Highly skilled Technical
Manager with 20 years
experience in developing
technical infrastructure
Senior Manager in Technology
industry for 20 Years, including
Software Development
Extensive Background in
Business Development and
Customer Relationship
Management
Six Sigma Blackbelt

7. Juan Carlos QuirosJuan Carlos Quiros
12 years of experience in
Human Resources and Labor
Law Consulting for Call
Centers
13 years of Immigration Law
experience specializing in
Expatriate Integration
10 years practicing Criminal
and Corporate Law
Broad experience in setting up
Corporations and assuring
adherence to local legal
standards

8. Fernando AriasFernando Arias
 Architect with 15 years of experience in
developing time sensitive projects
 Consultant with extensive experience in Project
Management, including conceptualization
through Final Construction
 Ability to design and construct turn key
operations, or remodel for more efficiency

9. What do we do?What do we do?
Design efficient, profitable operations with
proper focus on customer, quality, efficiency
and profitability
Implement new organizations with scaleability
built in
Improve profitability, efficiency and quality of
existing organizations

10. Who are our ClientsWho are our Clients
Entrepreneurs interested in getting into the
BPO business, but with no background in the
industry
Existing but struggling organizations
Organizations wishing to take it to the next
level by improving core competencies
Organizations Struggling with a Sales and
Marketing Strategy
Organizations looking for a qualified
outsourcing partner

11. Partial Client ListPartial Client List

12. Why Us?Why Us?
Flexible and Cost Effective Solutions
Knowledge of the Industry, including inside
experience with the big boys of the industry
Cultural Affinity For U.S. and Latin America
Experience in every country in the region
Broad Contacts among service providers
Bi-Lingual

13. Why Us Continued...Why Us Continued...
Extensive Contacts throughout the World
Additional Resources and Experts available to
assist in specialty areas
Reputation for Ethics and Honest Business
Practices
Knowledge of and contacts in All Central
America and throughout Latin America

14. SpecialtiesSpecialties
Entry Level to Executive Management Training
Advanced Agent Training and Development
Seminars and Special Events
Business Plan Developments
Facilities Planning
Sales and Marketing Development
Business Continuation Planning
Temporary Operations Management

15. Where We Have WorkedWhere We Have Worked

16. Past and Present Alliances and PartnersPast and Present Alliances and Partners

17. What Others say about Utopia Group...What Others say about Utopia Group...
“I had the pleasure of meeting David through LinkedIn. Actually my first experience hiring someone to do
consulting through a networking site. From my first meeting with David, I knew he was the right person for the
multitude of assignments that would follow. David has helped my management recruit management candidates,
evaluate staff, train supervisors, set up a marketing and operational strategy and has become a real partner to our
business. His decades of experience keep paying off with every conversation and interaction with him. He is
honest with his time and his advice, something that most consultants struggle with. I have rehired him twice during
concurrent periods and will continue to do so, even if it just to do an occasional temperature check on our business
strategies. When you hire David, you hire the real deal.”
Michael Benstock
The Office Gurus
“I hired David to explore investing in Central America. I found out about David by the many word of mouth
recommendations of people I talked to that had used his services. He brings with him an expert knowledge of the
geographic locations, business contacts and pitfalls of Central America. His guidance was invaluable in helping us
get started. I extended his contract twice, well past the original scope of our agreement, as he continued to add
value to the process we were going through. It is always a pleasure to work with David.”
Chris Caldwell
Concentrix Corporation
Additional References available via Linkedin or on request...

18. Contact UsContact Us
Skype - davidsanderson
U.S. Phone - +1 310-256-3614
C.R. Phone - +506-7105-0924
Email - info@utopiagroup.net
Web - http://www.utopiagroup.net

19. Thank YouThank You
The Utopia Group of Companies
“Premier Business Process and Contact Center
Consultants”