This document provides guidelines for reporting medication errors in Malaysia using the Medication Error Reporting System (MERS). The MERS allows healthcare professionals to register and submit error reports individually or centralized through facilities. Reporters can maintain and view their submitted reports, and generate data from the reports. The reporting and verification process involves the reporter submitting the report, a verifier approving or rejecting it, and the state and national Ministry of Health endorsing completed reports. User registration and report creation follow a multi-step online process through the MERS website.

1. MEDICATION ERROR
REPORTING SYSTEM
(MERS)
BAHAGIAN AMALAN DAN PERKEMBANGAN FARMASI, KEMENTERIAN KESIHATAN MALAYSIA 1

2. 2
GUIDELINE ON MEDICATION
ERROR REPORTING
BAHAGIAN AMALAN DAN PERKEMBANGAN FARMASI, KEMENTERIAN KESIHATAN MALAYSIA

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4. How to Send Report?
1. Register as user (healthcare professionals only)
2. Report can be send by
i. Individual account
ii. Centralised (through facilities)
4
Other Function?
1. User can maintain and view all reports that they send
2. User can generate data from the reports that they send
Potential Error Near Misses Actual Error
BAHAGIAN AMALAN DAN PERKEMBANGAN FARMASI, KEMENTERIAN KESIHATAN MALAYSIA

5. 5
Medication error
encountered
User Registration
Create ME Report
Verify ME Report
Approve ME Report
Endorse ME Report
Reporter
Reporter
PP&D MOH
Verifier State
PP&D MOH
PP&D MOH
Reject ME Report
Send Back To
Reporter For
Amendment
Responsibility
Complete
Incomplete
Complete
Incomplete
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6. User Registration
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Medication Error Reporting System (MERS)
https://mers.pharmacy.gov.my
First time user click here

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9. 9
ONCE REGISTERED SUCCESSFULLY,
KEY IN YOUR USERNAME AND PASSWORD
BAHAGIAN AMALAN DAN PERKEMBANGAN FARMASI, KEMENTERIAN KESIHATAN MALAYSIA

10. Create ME Report
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11. 11
Medication Error Reporting System (MERS)
BAHAGIAN AMALAN DAN PERKEMBANGAN FARMASI, KEMENTERIAN KESIHATAN MALAYSIA

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16. Thank You
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