This document discusses social and emotional intelligence (SEI) and its importance for strong workplaces and personal success. It defines SEI as the ability to be aware of one's own emotions and those of others to manage relationships and oneself. The document presents a four quadrant model of SEI and provides evidence that developing soft skills like SEI can improve productivity, communication, client retention, and employee satisfaction in veterinary practices as well as increase health, relationships, and life satisfaction generally. It also identifies common reasons for career derailment being related to poor SEI competencies and describes an SEI profile assessment tool.

1. Social + Emotional !
Intelligence!
for a !
Stronger Workplace

2. !
© 2013 by Dr. Laura Belsten and ISEI®. ALL RIGHTS RESERVED &
Natasha Wilks BVSc DipCoaching www.HighPerformanceVets.com
What is S+EI?
Social and emotional intelligence is the ability to be
aware of our own emotions and those of others, in the
moment, and to use that information to manage
ourselves and manage our relationships.

3. !
© 2013 by Dr. Laura Belsten and ISEI®. ALL RIGHTS RESERVED &
Natasha Wilks BVSc DipCoaching www.HighPerformanceVets.com
!
!
Self
Awareness
!
!
Other
Awareness
!
!
Self
Management
!
!
Relationship
Management
S+EI Four Quadrant Model
Self Other
Awareness
Management

4. !
© 2013 by Dr. Laura Belsten and ISEI®. ALL RIGHTS RESERVED &
Natasha Wilks BVSc DipCoaching www.HighPerformanceVets.com
Social & Emotional Intelligence is About Behaviour !
and Behaviours can be Changed
Genetics
Personality!
(affects behaviour)
Behaviour!
(natural response to stimuli)
Environment!
(affects behaviour)

5. !
© 2013 by Dr. Laura Belsten and ISEI®. ALL RIGHTS RESERVED &
Natasha Wilks BVSc DipCoaching www.HighPerformanceVets.com
Hard Evidence that the Soft Skills Count
In Veterinary Practice!
• Improved Productivity!
• Improved communication skills!
• Increased client retention!
• Reduced client complaints!
• Increased employee satisfaction
and engagement!
• Less staff turnover!
• Reduced staff conflict
In Life!
• Healthier individuals!
• Live longer!
• Enjoy more satisfying
relationships!
• Have larger, deeper and more
fulfilling social networks

6. !
© 2013 by Dr. Laura Belsten and ISEI®. ALL RIGHTS RESERVED &
Natasha Wilks BVSc DipCoaching www.HighPerformanceVets.com
Top Reasons for Career Derailment
• Poor interpersonal relationships!
! - being harshly critical!
! - insensitive or demanding!
! - alienating co-workers!
!
• Rigidity!
! - inability to accept feedback about traits they need to change or improve!
! - inability to listen, learn and change!
! !
• Inability to work with a team!
! - being disrespectful!
! - being uncooperative!
! - not sharing information, plans or credit!
!
Centre for Creative Leadership, 2005

7. !
© 2013 by Dr. Laura Belsten and ISEI®. ALL RIGHTS RESERVED &
Natasha Wilks BVSc DipCoaching www.HighPerformanceVets.com
Four-Quadrant Model of Social + Emotional Intelligence !
!
Social + emotional intelligence is the ability to be aware of our own emotions and those
of others, in the moment, and to use that information to manage ourselves and manage
our relationships.!
(The competencies in BOLD are ESSENTIAL for success in practice)
!
Self-Awareness
➢ Emotional Self-Awareness
➢ Accurate Self-Assessment
➢ Personal Power
!
Other or Social Awareness
➢ Empathy
➢ Situational/Organizational
Awareness
➢ Service Orientation
!
Self-Management
➢ Behavioural Self-Control
➢ Integrity
➢ Innovation & Creativity
➢ Initiative & Bias for Action
➢ Achievement Drive
➢ Realistic Optimism
➢ Resilience
➢ Stress Management
➢ Personal Agility
➢ Intentionality
!
Relationship Management
➢ Communication
➢ Interpersonal Effectiveness
➢ Powerful Influencing Skills
➢ Conflict Management
➢ Inspirational Leadership
➢ Catalysing Change
➢ Building Bonds
➢ Teamwork & Collaboration
➢ Coaching & Mentoring Others
➢ Building Trust
Awareness
Management
Self Other

8. !
© 2013 by Dr. Laura Belsten and ISEI®. ALL RIGHTS RESERVED &
Natasha Wilks BVSc DipCoaching www.HighPerformanceVets.com
Social + Emotional Intelligence Profile (SEIP)
26 competencies - build awareness of your strengths and areas that need
development

9. !
© 2013 by Dr. Laura Belsten and ISEI®. ALL RIGHTS RESERVED &
Natasha Wilks BVSc DipCoaching www.HighPerformanceVets.com
Natasha Wilks BVSc Dip Coaching!
• Veterinarian with 15 years experience in Australia
& UK!
• Experienced Coach, Speaker, Trainer!
• Social + Emotional Intelligence Certified Coach!
!
Helping Veterinarians !
• Increase their turnover & income!
• Improve their personal well-being
and thrive in practice !
• Succeed in their career
High Performance Vets!
www.HighPerformanceVets.com!
www.facebook.com/HighPerformanceVets!
info@highperformancevets.com