Organizations with people from vastly
different backgrounds and life
experiences outperform groups of like-
Professor, complex solutions, political science & economics!
University of Michigan!
What if you were 5% more effective !
in creating change?!
Command & control mindset!
How to create change!
1. When someone makes a mistake, it is often held
against him or her.!
2. It is easy to discuss difﬁcult issues and problems.!
3. People are sometimes rejected for being different.!
4. It is completely safe to take a risk.!
5. It is difﬁcult to ask other members of this team for
6. Members of this team value and respect each others'
Which best describes your work environment?!
Source: Dr. Amy Edmonson, Harvard Business School
Low! Medium! High!
How much value would this idea provide?!
Does it support my organization’s goals?!
Do I believe it’s possible?!
Will other people support it?!
How much do I want to do it?!
IS THE IDEA WORTH YOUR EFFORT?!
SWIM DOWN TOGETHER!
Idea gets better!
Taken more seriously!
Energy from relationships!
Avoid management backlash!
REBEL MISTAKE #3!
Failing the pitch meeting!
Show what’s at stake.!
Grab rational and emotional
attention; connect to strong desires
and/or fears. !
Paint a picture of what
Make the status quo unappealing,
and the future enticing. !
Show the idea can
People support ideas they think are
likely to succeed. !
Have a call to action
Frame in positive, engaging way
Start with a verb
Take Down the Siloes
Say Yes to No-MeeDng Fridays
Cut the Jargon, Talk Like a Human
SCARF MODEL! How can I minimize threat? !
Connect to reward?!
Relative importance to others!
Being able to predict future!
Sense of control over events!
Sense of safety with others!
Perception of fair exchanges
SOURCE: David Rock, NeuroLeadership InsDtute
RESPONSE! REAL MEANING! REBEL!
There are no
It’s not a priority! Acknowledge
it’s not a
It’s too risky! Desire for certainty! Small steps;
Where’s the ROI?! How will we know
Uncertain of its
Who and then
That’s not our
I hate politics,
Show link to
REBEL MISTAKE #5!
Blowing important conversations!
Capacity to adapt to stress or
Resilience isn’t a trait that people
either have or don’t have. It involves
behaviors, thoughts and actions that
can be learned and developed in
Resilience is a choice.!
Recognize & Use Character Strengths!
77% of employees say they are ﬂourishing, engaged, able to make
things happen at work.!
71% of employees who believe their managers can name their
strengths feel engaged and energized by their work. !
VIA InsDtute on Character
“The more people
surrounding us who are
kind, or curious, or full of
hope, the greater our own
likelihood of acting in these
All are winners when
someone acts in
accordance with his or her
strengths and virtues."!
LOVE THY WORK
Expressing gratitude improves
people’s self-worth and likelihood
of helping one another.!
It is THE most sustainable
motivator at work.!
WHAT ONE IDEA MIGHT HELP YOU CREATE CHANGE AT WORK?!
HOW/WHEN CAN YOU USE IT?!