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1. Unit 54
Impact of use of IT on business systems

2. Your own personal
upgrades
• Can you think of the reasons why people upgrade their mobile
phones?
• Why is it important to perform system upgrades on your mobile
phone? Recent examples:
• Apple – iOS 12
• Samsung – Android 8.0 Oreo Samsung Experience 9.0
Now lets look at a larger scale and relate this to a wider scale

3. Responding to IT developments
Watch the video below.
What are your thoughts? What could have these companies done differently?

4. IT Developments relevant to businesses

5. The Impact of ICT on Business
Recent IT developments
 Internal communication systems e.g. Slack, Skype
 Video Conferencing systems
 Operating systems such as Windows 10, OS for Mac
 Portable devices such as iPads, Android tablets
 Cloud systems for data storage
 Fibre optic broadband, super fast Wi-Fi
 Wireless technology (including printers)
 Hardware (faster speed and increased memory)
 Project Management Software e.g. Trello
Conduct some research on these systems and establish why these IT developments could benefit your
company. Consider productivity, long term costs, efficiency.

6. The Impact of ICT on Business
Reasons as to why an organisation should upgrade IT systems
 Enhanced business opportunities, (e.g. eCommerce, website, online shopping)
 Think about retailers that do not have contactless technology or online shopping options
such as click and collect. How does this affect their business?
 Upgrading, (e.g. improve speed, save money, improve efficiency, increase security,
improve usability)
 Slow systems will reduce productivity, and make your business less efficient
 Reduce costs, a more efficient business will increase revenue and decrease costs
 Improve overall productivity and efficiency

7. How IT upgrades can support business
areas
Business Area IT Developments
Marketing Increased efficiency for, advertising, (e.g. use of website smartphone apps),
Social media marketing
Customer Service More efficient online support systems resulting in quicker response times, (e.g.
live chat, email, video demonstrations/tours)
Human Resources Online training courses, (e.g. ad hoc training anytime, any place, provided in
different languages, reduces costs) Online applications, Skype interviews (e.g.
shorter deadlines for applications, easier to complete)
Sales Use of smartphone apps – increases awareness of organisation and promotes
sales, online ordering, payment systems.
General Work environment, (e.g. staff working from home), portable devices

8. What are the possible impacts of
upgrading your IT?
• Cost
• Training
• Redundancies
• Security
• Legislation
Have a think about why this is? Conduct some research on these areas.

9. Risks of Upgrading your IT
Whilst there are many benefits of upgrading your IT, there are risks involved. Listed below are some
which you will need to consider before the upgrade process and create a risk management plan to
prepare & minimise these risks.
• Operating online and using cloud systems can open your business up to cybercrime, data theft or
denial of service attacks
• Potential data loss during the upgrade process
• Staff resistant to change or unable to adapt to new systems
• Initial outlay may not increase productivity or decrease costs which may make the upgrade an
ineffective or pointless exercise. Waste of money.
Investigate what you can do to minimise the aforementioned issues.

10. Planning Your Proposal
• Know your audience
• Identify your issue
• Define your solution
• Keep elements of style in mind
• Use a professional formatting for your proposal
• Start with a firm introduction
• Explain clearly what you are proposing and why
• Include a schedule and budget
• Wrap up with a conclusion
• Edit your work
• Proofread your work

11. Criteria
1.1 - Explain the reasons for upgrading IT systems in an organization
1.2 - Explain the impact of IT developments on an organization
3.1 - Describe recent IT developments
3.2 - Produce a proposal for an IT-enabled improvement to a business system
2.1 – Explain how organizations respond to information technology developments
2.2 – Explain how an organization can manage risk when using IT technology

12. Task Objectives
• You are to produce a Word-Processed report for your manager, suggesting
improvements to your department/workplace’s IT infrastructure.
• Successful and feasible suggestions could be considered by your organisation for
implementation.
• Please use the following slides to start structuring your report.

13. Report Brief - Content
Your report needs to cover the following 3 aspects:
1. Give valid reasons as to why should (your organisation) upgrade it’s
IT System (Outline the most contributing factors companies need to
think about with modern inventions in technology).

14. Report Brief - Content
2. Suggest 3 or more changes to your IT system and their related
impacts. Think about both, potential hardware and software
elements. For each suggestion, outline what the technology will allow
you to do, the potential negatives and justify the overall positives.

15. Report Brief - Content
3. For the areas of improvement identified, suggest what risks can arise
in the upgrading process and how you can make sure that the risks
involved can be managed. Outline what plan of action should be put
in place or types of awareness, that will reduce the risks involved with
such new technologies.

16. Report Brief - Structure
Understand the effect of developments in information technology on
organisations
• Title your report, ‘A proposal for an IT-enabled improvement to <your
company>’s system’
• Structure your report to have:
• Introduction
• Body Content
• Conclusion
• Bibliography of all your sources
• Help!

17. Report Brief - Features
• Your report should include:
• A Table
• Graph(s)/Chart(s) (Help!)
• Hyperlinks (Help!)
• Formatting to make your document easier to read e.g. page numbering, bullet points or
numbering, header/footer etc.
• Use version control to demonstrate proof reading has taken place and the quality
of the document produced was ensured to be fit for purpose. For help please
read the What is Version Control document.
• Once complete, upload to Aptem on the Learning Plan under the appropriate
competence.