1. Natalie Hitchcock
Address: 140 Edwin Road, Rainham, Gillingham, Kent, ME8 0AG
Mobile: 07754301458
Email: nattyhitch@hotmail.com
Education
University of Wolverhampton
BA (Hons) Fine Art, September 2002 – June 2006 Grade: 2:2
Hastings College of Art and Design
Foundation BTEC Art and Design, September 2001 –June 2002
St. John Fisher, Chatham, Kent.
September 1994 – June 2001
Grades obtained: five GCSE’s at grade C and one GCSE at grade B
Computer skills
Microsoft Office including Word and Excel
Current Employment
Visitor services assistant – Chatham Historic Dockyard
April 2011 – on going seasonal contract, will end 29th November 2015 when the site
will close
Providing tours of galleries for customers, thus explaining a small part of the
dockyards history
Assisting customers where ever required to do so e.g. direction, and/or
knowledge of the yard
Helping to ensure health and safety standards are meet and highlighting when
they are not
Reporting maintenance faults
Ensuring all persons in said galleries have valid tickets
Assisting to maintain the general cleanliness of the yard and galleries
Employment History
Sales assistant – Laguna Motorcycles Maidstone
November 2010 – December 2010
Assisting customers with queries about their accounts.
Handling general queries from the public.
Communicating with sales staff with regards to inquiries.
Talking to customers on the shop floor to help them find the right motorcycle
for them.
Informing customers about launch days.
Making sure the shop was clean, tidy, and the Motorcycles were presentable.
Assisting on the clothing department and parts department.
General Admin such as Making labels, and entering used motorcycles on
websites such as E-bay and auto trader.
2. Assistant Staff – Angel Energy Centre, High Street Rochester,
February 2010 – October 2010
Serving customers
Helping a customer to chose the right item for them.
Taking bookings for Therapists
Assisting on social evenings and workshops
Taking deliveries
Maintain stock control
General cleaning duties
Cashing up the till at the end of the day
Customer Service Assistant – Tesco
October 2007 – August 2010.
Providing customer service including transactional queries and complaints.
Maintaining health and safety throughout the store
Responsibility for maintenance of stock levels
Assisting customers with their product queries
Tesco personal finance responsibility including ensuring the deposit and
withdrawal management of cash into customers accounts
Serving customers at the kiosk
From 4th June 2007 – 31st August 2007 I attended a course run by Instant Muscle
(Chatham). The course is designed to assist with the development of practical skills
used within a commercial environment. I gained work experience with a charity
called 3R Computer Recycling and as a consequence of my training I took the
initiative to improve their administration systems and procedures.
Office Administration – 3R Computer Recycling – work experience/volunteer
work
2nd July 2007 – 28th August 2007
Sole responsibility for complete administration function
Communicating with clients on a regular basis solving their queries and
problems
Organisation of all administrative related documents including receipt of
incoming computers
Management of excel spreadsheets maintaining records of stock levels
Client management in relation to large volume disposals and other adhoc
transactions
Management of progress reports dealing specifically with confidential
personal information
Senior Residential Assistant for the halls of residence at Wolverhampton
University,
September 2004 – June 2006
Duties include:
Providing information to students
Organising tours and designating group leaders for tours around the Halls of
residence
Assisting halls security and the emergency services when required
Counselling students and other staff members
Helping students to live together
Organising residential assistant meetings
Distributing information to residential assistants
3. Assisting residential services and operations staff on student discipline and
other matters
