1. Rym CHERIF
 28 56 47 70
Cherif_rym90@hotmail.com
Born on 09 Mai 1990 – Single
EXPERIENCE
Adecco: Executive Assistant
 Respond and distribute incoming communications.
 Answer and manage incoming calls.
 Receive and interact with incoming visitors.
 Provide all necessary administrative support to the Managing
Director & other members of the team.
Fidelity worldwide Investment: Customer service Associate
 Complete all instructions to invest and redeem investment fund
shares quickly and accurately: setting up and maintaining clients’
accounts by checking the date, the signature and all relative
information related to client investment, liaising with others
department to provide necessary information, responding to any
queries raised and quickly resolving any matters of concern.
 Quality control of all work items in the same day and report the
errors found: make sure all work items are processed correctly by
checking the client details, the sell, buy or switch amount and the
correct fund. All instructions received should be processed the same
day before the cut off in case of a mistake done by the processor
the error should be corrected instantly.
 Keep all staff management statistics: a report is made daily and
sent to all teams, which consists of the number of instructions
processed and the time spent on each work item in order to
calculate the quality and efficiency of each team member.
 Aim to constantly improve current procedures: making efforts to
provide excellent, efficient and better customer service to clients,
raising ideas that will improve and facilitate the clients’ investment
and processors.
 Quality control of clients’ details: generate a report related to
clients’ bank details on a daily basis and make sure all transactions
are delivered to the same and correct customers.
The British Council: Customer service Assistant
 Invigilator: IELTS and other Cambridge examination: reading
instructions before the beginning of the exam to clarify to
candidates the rules and conditions during the exam session.
2016
(two weeks)
2014 - 2015
2010 - 2013

2.  Usher: oral examination and placements tests: helping managing
the candidates by passing them in order and make sure there is no
contact between them prior and after the test.
 Clerical marking of placement tests both young and adults learners.
 Covering for the Customer Services Assistants: mainly providing all
information for customers about British Council‘s services: English
courses, registration and exams through. Exams and programs.
Answering customer services requests by calls emails and face to
face contact. Handling customer’s suggestions and complaints
guided by a feedback policy
EDUCATION
2010 Baccalaureate – Art section -- Russian street High school
2013 Bachelor Degree in Business English –– Faculty of Human and Social Sciences of
Tunis
LANGUAGE SKILLS
Arabic : Native speaker.
English : Fluent.
French : Good.
OTHERS SKILLS
Driving license two categories (2012), Proficient ability with Microsoft software package.