1. G.V. Naraayanan
Contact No.: +91-8056189515, E-Mail: naraayanan.gv@gmail.com
TOGAF Certified Solution architect with 15+ years of experience in Infrastructure delivery, practice, presales,
transition, datacenter management and delivery ofRemote IT Infrastructure Management (RIM) engagements
for global customers.
Techno-commercial knowledge and experience in global service delivery models, total outsourcing & co-
sourcing models, deal structuring, financial modeling, risk mitigation strategies, effort estimation techniques
Significant knowledge of various IT Infra mgt platforms and tools, operations and delivery processes, roles
and responsibilities, team compositions, service level metrics, productivity improvement techniques
Experience of working in collaboration with teams of technical consultants, architects, analysts and delivery
Significant experience in working from customer location and travelled to multiple countries for customer
meetings.
Carrier highlights:
Played multiple roles across business and delivery across various organization.
Solution Architect: Mphasis, Mind tree and Syntel
 Played Solution architect role for more than 7+ years across.
 Provided presales and Solution services for customer across globe
 Regional Solution SPOC
 Played Pivotal role in converting an RFP into business
 Proactively Identifying opportunity across growth account
 Onshore Engagement manager for $5 MN –Insurance account in US
Played key role in adding new logos / Business across Verticals
o Oil and Gas –Europe
o Automobile - Europe
o Retail – US/Canada
o Gaming & Entertainment - Europe
o Travel and Transport - Europe
o Government Postal service – Europe
o Airline and Travel - US
Delivery: Mphasis and Syntel
 Over 6+ years of experience in delivery
 Managed European and American customer.
 Managed team of 40 FTE.
 Managed business critical applications and infrastructure for BFS, Insurance Travel & transportation
 Played Pivotal role in managing pilot project and converting into a stable delivery
 Managed account with greater potential growth
Other roles: Practice and Transition
 Developed and Lead Service desk and NOC practice.
 Transitioned Mission critical application support, it was a hostile transition from multiple vendors.

2. Current Organization Mphasis Mar 2015 -Till date
Designation: Sr. Project manager
Role: Presales and Solution architect for Infrastructure Support for client across globe
Key Responsibility:
ψ Solution Architect for identified Growth account with an annual revenue of 14 MN
ψ Ensure GM target is met as per guidelines
ψ Identify potential opportunities ( Pitch) and convert this into a confirmed business for travel and
transport vertical
ψ Successfully utilized broad portfolio and communication skills to create and present innovative
solutions for sales pursuits and accounts while leveraging portfolio best practices across Mphasis.
ψ Represented Mphasis thought-leadership in demand and value creation activities at internal and
external industry and at client events.
ψ Providing sales presentation during client and travelled to onshore for solution walk through.
ψ Responding to RFP , liaising with different verticals ,stake holders including finance and legal team
ψ Client presentation during customer visit
Business Win:
 Won Business worth of 7 MN in Travel and transport vertical for ITO
 Identified potential opportunity in Airline vertical and converted into a business opportunity worth of 6 MN
Value Adds:
 Consolidated ITO and APPS Mainframe and cloud offering deck and created integrated offering
Previous Organization Mindtree Mar 2014 - Feb 2015
Designation : Sr.Consultant
Role: Presales and Solution architect for Infrastructure Support for APAC region
Responsibilities:
ψ SPOC for BDM /Account manager in APAC region for all RFP
ψ Accountable for Qualifying RFP based on reference-ability, repeatability and revenue.
ψ Supporting Bid management team throughout RFP cycle.
ψ Customer point of contact for IMS pure play RFP.
ψ Liaising with all stake holders for approvals
ψ Participating in proposal defense , hosting customer visit and showcasing our capability
ψ Identifying new opportunities in existing accounts ( EN)
ψ Adding New Logos across all industries group (NN)
Previous Organization Syntel Limited Feb'10 - March 2014
Designation: Project Manager
Played multiple roles in fastest growing IMS horizontal, horizontal with annual revenue of 10 MN with
200+ resources in 2010 grew up to 700+ FTE by 2014.
Manager - IMS Pre sales and Solution – Added 4 New Logos
Single point of Contact for all RFP fromEurope, Instrumental in providing client-facing solution design, costing
and sales support for Datacenter Service offerings, related capabilities.

3. Played key role in winning 15 MN business in European region / US
Transition and Service delivery manager for BFSI customer: - Hostile Knowledge Transfer
One of the world's largest Teradata environment with more than 100 nodes. Transitioned Mission critical
application support, it was a hostile transition from multiple vendors.Team was monitoring managing business
critical application based on Teradata bounded by multiple SLA.
Responsibilities
ψ Client facing role-Support was provided from client location
ψ Developed dynamic report for management based on Tableau
ψ Rebadged existing team member to maintain knowledge level
Onshore Engagement Manager for Insurance customer – US - Account with TCV of 5 MN
Engagement manager for infrastructure project with more than 100 FTE supporting all service line and
various level of support. SPOC for Infrastructure support.
Responsibilities:
ψ Liaising with Client senior management & identify new business opportunity
ψ Proactive proposal based on intelligence we receive from the environment
ψ Participate in monthly reviews and escalations
Practice Manager -Service desk and NOC – Fastest growing Service line
Managed Service desk and NOC practice created offering deck and flyers for practice. Growing headcount of
practice.
Responsibilities:
ψ Plan bench for upcoming project
ψ Process consultant in stabilizing pilot project , identifying training needs, training module and training
pattern
ψ Identifying candidates for rotation , up skilling them for new technology and placing them in right
project
Business Win:
ψ Played a key role in adding 4 new Logos worth of 15 MN across the globe.
ψ Integrated Teams to provide more availability
Value Adds:
ψ Converting T&M project into service based model
ψ Revamped MSR pattern and converted from reactive report to proactive report
ψ Managed hostile transition
ψ Identify process gaps and provide plan to achieve
ψ Played vital role in converting unorganized pilot project to a process oriented support
Previous Organization MphasiS an HP Company Aug'04 - Feb '10
Designation: Senior specialist/ Project Lead

4. Presales -Senior Specialist –Offshore SPOC for EMEA region
ψ Sizing for servers, storage, middleware, databases, monitoring, service desk backup and recovery,
offshoring, and related capabilities that meet the requirements of an overall solution.
ψ Adopted professional approach in setting up infrastructure as per client’s requirement and security
policy.
Project Lead -Application support for EMEA region:
Started as L2 support engineer for application support project and elevated as Lead to manage helpdesk,
NOC , application monitoring and L3 support team.
ψ Successfully defined scope for L1 and L2 team and migrated L3 support to MphasiS.
ψ Implemented new application across EMEA region and automated tool.
Business wins:
ψ Played a key role in adding 4 new Logos worth of 50 MN across the globe.
Value Adds:
ψ Developed productivity plan across the year and identified Pyramid Structure.
ψ Played vital role in converting unorganized pilot project to a process oriented support
Previous Organization Sutherland Technology Jun'02 - Aug '04
Designation: Sr.Helpdesk executive
ψ To provide technical assistance to a team of 20 techs dealing with home and home office.
ψ Prepare Process Flows and FAQs to reduce AHT and give better service to the customer.
Previous Organization Systems & Solutions Aug'00 - Jun '02
Designation: Customer Support executive
Systems & Solutions is a Software Development company based at Chennai. The main product lines include
Itrack (Browsing center maintenance software), accounting and inventory soft wares
Previous Organization Turnomill Equipments P Ltd July'98 - Aug '00
Designation: System executive Managing front office and Maintaining Stocks
ACADEMIA
April 2002 MCA from Madras University with 72.3% marks.
April 98 Bachelor of Science from Madurai Kamaraj University with 68.6%.
Certification: MCSE, ITIL V3, Prince 2, TOGAF
VISA
 Business VISA –US VISA valid till 2022 and Schengen valid till 2018
 Valid H1B VISA
Date of Birth: 22nd
June 1978