MR. CHURCHILL M.J.REYNOLDS
47 Lakeview Drive, Tower Isle P.O.,St. MaryJM876 | H: 1876-346-4042|C: 1876-346-4042 |
Friendly and courteous HotelProfessional/Guest relations Agent seek employment
with an upscale Hotelor VipRestaurant Services /Club. Consistently delivers first-rate service and
fosters positiverelationships with guests to promote customer satisfaction, profitability and loyalty.
Upscale resort and spa background Exceptional VIP customer service
Exceptionalcommunicator Superb interpersonalskills
Inventory management systems Conflict resolution
Financing handling expertise VIP services specialist
Staff motivation and training Background in catering
Brand management Relationship-building
Human Resource Management Front Office Management
Bachelor of Science,Hotel Restaurant & Hospitality Mgt. 1994
Eastern Michigan University - Ypsilanti,Michigan,United States of America
Associate of Science,Travel & Tourism Management 1989
Hocking TechnicalCollege -Nelsonville,Ohio, USA
Cosmetology/ Make Up Certificate 1996 AVEDA
Institute, The Arts & Sciences of Plant & Flower Essences-New York City,NY, USA
Diploma, Accounting 1984
Ocho Rios High School–Ocho Rios,Jamaica
Bartender/Waiter Feb 2015 to Dec.
Evita’s Italian Fine Dining Restaurant – Eden Bower Road, Ocho Rios,St. Anne JM876
Provide a professionalfine-diningwaiter& bartending service. Openingand closingof the
restaurant. Receive and refund daily incoming cash /process allmajor credit cards transactions,
gift vouchers.Provide a daily stock inventory of all libations and other products in the Bar.
Communicate directly to the director of Operations Eva Myers. Offer a leadership quality role
with working peers as wellsuperiors.
Professional MakeUp Artist/ Brand L’Oreal Promoter Nov 2006 to Dec 2014
Pioneer Manufacturing & Distr. Co. / L'Oreal Paris -4 Carifta Ave., Kingston 11, St.Andrew
ProfessionalMakeUp artist by applying cosmetics to L'Orealcustomers. Promote L'OrealParis
brands and products. Help to Launch and promote new L'Orealproducts here in Jamaica.
Excellent publicrelations and guest services development while building client profiles and
Resort Manager Aug 2012 toDec 2012
Silver Creek Resort - Cardiff Hall, Runaway Bay,Jamaica, West Indies
Contracted Manager for 21 apartments/ Villa/ cottage style -full-service resort on a farm in the
nestlinghills of Cardiff Hall, RunawayBay. Reported directly to the Owner providinghim with the
monthly financialand managerial, sales and marketing reports.
Property Manager May 2011 to Jul 2012
Strata Proprietor Plan 397 -Ocho Rios, St. Anne,Jamaica
Conduct allstrata business representingallowners and board ofdirectors.
Staff Payrolland accounting services. InternalRevenue services filing.
Property Management and supervisory. AnnualGeneralmeetings.
Team Leader Retail Sales Assistant Manager Mar 1996 toOct 1998
Aveda New York -New York City,New York, USA
Implemented high-impact sales and marketing initiatives, resultingin increased clients and
profitability while providing direction and guidance to team members and customers.
Front Office Manager / GM Assistant Jul 1991 to Jan 1995
Choice Hotels Internationale - Ann Arbor,Michigan USA
Managed a 120]-room full-service boutique hotel.
Processed guest payments for room charges,food and beverage and phone charges.
Managed and supervised all front desk and housekeeping personnel. Fashioned high efforts and
team encouragement.Reported directly to the Generaland AccountingManager.
Front Office Associate Aug 1992 to Jul 1994
Marriott Hotels Internationale -Dearborn,Michigan, USA
Performed concierge services for a 5-star, 229]- Luxurious rooms & suites fullservice hotel.
Processed express check-ins and check-outs usingthe Worldwide Marriott Internationalguest
express service. Work along the Marriott's Worldwide Internationale and employee club
exclusive rewards and compensations.
Hotel Manager Trainee Mar 1991 toAug 1991
Trained in the operationaland management functions ofallthe hoteldepartments while
organizingand coordinatingactivities for the entertainment staff, and spa services.
Established excellent skills while management training; working as a team builder to maintain
productivity, product qualityand responsibility.
Sales Slots Attendant Mar 1990 to Jul 1990
Caesar's Palace - South Lake Tahoe,California, USA
worked in slot sales and Caesar's VIP exclusive Club members.
Met and make Caesar's customers ofCaesar's Palace International...Worldwide happy and
Front Desk Night Manager Jul 1985 toMar 1988
Jamaica Jamaica The Hotel -Runaway Bay,Jamaica, West Indies
Managed a World TravelAwards five star Diamond Property. Operationalfunctions as night
auditing and manages cash accounting reports.Maintained room rack inventory and rooms
division’s reports for the accounting department,the Generaland Rooms divisions manager of
whom i reported to on a daily basis.Excellent customer service and feedback.
Awards: ***1988 Treasurer and Vice President, Int’l Student Body, Hocking Technical College, Ohio
***1989 USAA Scholar Academic Awardee, Hocking Technical College, Ohio
***1994 Outstanding Customer Service Associate, Marriott Hotels International
***….1996 Outstanding Sales Employee, AVEDALifestyle Stores, New York City
References: Available per your request.