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Resume Churchill Reynolds

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Resume Churchill Reynolds

  1. 1. MR. CHURCHILL M.J.REYNOLDS 47 Lakeview Drive, Tower Isle P.O.,St. MaryJM876 | H: 1876-346-4042|C: 1876-346-4042 | reynoldschurchill@hotmail.com Summary Friendly and courteous HotelProfessional/Guest relations Agent seek employment with an upscale Hotelor VipRestaurant Services /Club. Consistently delivers first-rate service and fosters positiverelationships with guests to promote customer satisfaction, profitability and loyalty. Highlights Upscale resort and spa background Exceptional VIP customer service Exceptionalcommunicator Superb interpersonalskills Inventory management systems Conflict resolution Financing handling expertise VIP services specialist Staff motivation and training Background in catering Brand management Relationship-building Human Resource Management Front Office Management Education Bachelor of Science,Hotel Restaurant & Hospitality Mgt. 1994 Eastern Michigan University - Ypsilanti,Michigan,United States of America Associate of Science,Travel & Tourism Management 1989 Hocking TechnicalCollege -Nelsonville,Ohio, USA Cosmetology/ Make Up Certificate 1996 AVEDA Institute, The Arts & Sciences of Plant & Flower Essences-New York City,NY, USA Diploma, Accounting 1984 Ocho Rios High School–Ocho Rios,Jamaica
  2. 2. Experience Bartender/Waiter Feb 2015 to Dec. Evita’s Italian Fine Dining Restaurant – Eden Bower Road, Ocho Rios,St. Anne JM876 Provide a professionalfine-diningwaiter& bartending service. Openingand closingof the restaurant. Receive and refund daily incoming cash /process allmajor credit cards transactions, gift vouchers.Provide a daily stock inventory of all libations and other products in the Bar. Communicate directly to the director of Operations Eva Myers. Offer a leadership quality role with working peers as wellsuperiors. Professional MakeUp Artist/ Brand L’Oreal Promoter Nov 2006 to Dec 2014 Pioneer Manufacturing & Distr. Co. / L'Oreal Paris -4 Carifta Ave., Kingston 11, St.Andrew ProfessionalMakeUp artist by applying cosmetics to L'Orealcustomers. Promote L'OrealParis brands and products. Help to Launch and promote new L'Orealproducts here in Jamaica. Excellent publicrelations and guest services development while building client profiles and database. Resort Manager Aug 2012 toDec 2012 Silver Creek Resort - Cardiff Hall, Runaway Bay,Jamaica, West Indies Contracted Manager for 21 apartments/ Villa/ cottage style -full-service resort on a farm in the nestlinghills of Cardiff Hall, RunawayBay. Reported directly to the Owner providinghim with the monthly financialand managerial, sales and marketing reports. Property Manager May 2011 to Jul 2012 Strata Proprietor Plan 397 -Ocho Rios, St. Anne,Jamaica Conduct allstrata business representingallowners and board ofdirectors. Staff Payrolland accounting services. InternalRevenue services filing. Property Management and supervisory. AnnualGeneralmeetings. Team Leader Retail Sales Assistant Manager Mar 1996 toOct 1998 Aveda New York -New York City,New York, USA Implemented high-impact sales and marketing initiatives, resultingin increased clients and profitability while providing direction and guidance to team members and customers. Front Office Manager / GM Assistant Jul 1991 to Jan 1995 Choice Hotels Internationale - Ann Arbor,Michigan USA Managed a 120]-room full-service boutique hotel. Processed guest payments for room charges,food and beverage and phone charges. Managed and supervised all front desk and housekeeping personnel. Fashioned high efforts and team encouragement.Reported directly to the Generaland AccountingManager.
  3. 3. Front Office Associate Aug 1992 to Jul 1994 Marriott Hotels Internationale -Dearborn,Michigan, USA Performed concierge services for a 5-star, 229]- Luxurious rooms & suites fullservice hotel. Processed express check-ins and check-outs usingthe Worldwide Marriott Internationalguest express service. Work along the Marriott's Worldwide Internationale and employee club exclusive rewards and compensations. Hotel Manager Trainee Mar 1991 toAug 1991 Swept-Away Resorts–Negril,Jamaica Trained in the operationaland management functions ofallthe hoteldepartments while organizingand coordinatingactivities for the entertainment staff, and spa services. Established excellent skills while management training; working as a team builder to maintain productivity, product qualityand responsibility. Sales Slots Attendant Mar 1990 to Jul 1990 Caesar's Palace - South Lake Tahoe,California, USA worked in slot sales and Caesar's VIP exclusive Club members. Met and make Caesar's customers ofCaesar's Palace International...Worldwide happy and fulfilled !!! Front Desk Night Manager Jul 1985 toMar 1988 Jamaica Jamaica The Hotel -Runaway Bay,Jamaica, West Indies Managed a World TravelAwards five star Diamond Property. Operationalfunctions as night auditing and manages cash accounting reports.Maintained room rack inventory and rooms division’s reports for the accounting department,the Generaland Rooms divisions manager of whom i reported to on a daily basis.Excellent customer service and feedback. Awards: ***1988 Treasurer and Vice President, Int’l Student Body, Hocking Technical College, Ohio ***1989 USAA Scholar Academic Awardee, Hocking Technical College, Ohio ***1994 Outstanding Customer Service Associate, Marriott Hotels International ***….1996 Outstanding Sales Employee, AVEDALifestyle Stores, New York City References: Available per your request.

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