The most critical component of building out successful DevOps culture is creating a successful merger of sustainable technology and process. ChatOps practices help teams accelerate delivery by bringing in technology operations inline with conversations already happening today. This in turn helps turns operations into simple events than can be chained together to make teams even more powerful and flexible than ever before! This talk discusses the practical implementations of ChatOps and how it can be used to grow teams of all types and sizes.

1. Event Driven Operations
DevOps Next Steps

6. ChatOps
Helps

12. ChatOps
Helps

14. ChatOps
Helps

17. ChatOps
Helps

18. Event Driven Operations

19. James Fryman

22. ChatOps
• Term coined by GitHub
• Delegate responsibility
of tasks/actions to an
internal robot that also
sits inline with your
existing company
communication structure

23. ChatOps • Common tools include:
• Hubot
• Lita
• Err
• Introducing…
StackStorm

25. Shared
CLI

26. Shared
Context

28. Enable Team ScalingEnable Team Scaling

29. Make it

30. Remote Work

31. Design

32. Keep it small

33. Design
Reduce Friction

34. Design
Describe The
Service

35. /ci

36. /graph

37. Conway’s Law
impacts design

38. Design
Use standard
interfaces

39. Design
service
action
attribute1=foo
attribute2=bar

40. Design
provision
server
dest=vmware
datacenter=be1

41. Design
Help comes
first, not last

42. Design
Give it
Character

43. Design
Keep a history
of Everything!

44. Iterate

45. Iterate
Build Passive
Tasks

46. PassiveChatOps • Query open tickets
• Query open alerting issues
• Acknowledge alerts
• Query data from TSDB
• Query data from Logging

47. Iterate
Build Primitives
around Self-
Service

48. Primitives
• Provision a Server
• Query a log
• Deploy an Application

49. Iterate
Shepherd
Subject Matter
Experts

50. Iterate
Never explain,
just do

51. Mind Hack

52. Pitfalls

54. Slow Uptake

55. Access Control

56. Accelerate

57. A different kind of bus…

58. Create Feedback Loops

60. Going Further

61. Not Just
Ops…

62. DevOps
is a
Business Problem

64. @jfryman
james@stackstorm.com

65. https://github.com/stackstorm
irc://freenode.net/#stackstorm
http://docs.stackstorm.com
support@stackstorm.com