Pat Wilson, Voluntary Services Manager from University Hospitals Birmingham NHS Foundation Trust shared her experiences of volunteer recruitment and selection within her NHS trust. Presented on 25th February 2015 at the Midlands Share and Learn event, part of NCVO's Volunteering in Care Homes Project: https://www.ncvo.org.uk/practical-support/volunteering/volunteering-in-care-homes

1. Pat Wilson
Voluntary Services Manager

2. How many people are supported?
• 800,000+ patients per year
• 5000+ per day
• 80 placement areas
• 8400 staff
• Visitors

3. Volunteer Roles
Buggy Drivers
Way findingWelcomers
Patient LibraryAdministration
Activities
Fundraising
Outpatients
Dignity
Rehabilitation

4. Benefits
• Patients & Carers
– Enhanced experience
– Warm welcome
– Caring organisation
• Organisation
– Reputation
– Eyes and ears
– Ambassadors
– CQC
– Trust values

5. Benefits (continued)
• Community
– Community involvement
– Equality and diversity
– Socio-economic
– Health and well-being
– Messages in messages
out

6. Benefits (continued)
• Volunteers
– Health
– Well-being
– Networking
– Social
– Reduced isolation
– Experience
– Exposure to NHS
– Valued in community

7. Recruitment and Selection
• 1st contact
• Information session
• Targeted recruitment
• Interview (competitive)
• Induction
• Placement
• Review

8. Challenges
• Roles
– Unpopular
– Lack of vacancies
– Busting myths
• Supervision and support
• Engagement of staff
• Motivation – not volunteering

9. The Future
• Constant review
• Saying thank you in a different
way
• Revised age limits
• Suitable roles
• Local schools, colleges,
Scouts / Guides, universities
• Growing your pool pre university
• Internal engagement
• Family volunteering

10. Finally
• Value what they can contribute
• Understand where they are coming from
• Be flexible
• Manage expectation – theirs and yours
• Competitive process

11. Young Person’s Council

12. •Thank you
•Any questions